The staff was great, even though we only went to sleep to the hotel. It needs some upgrades and a little bit more cleaning, but we had an awesome experience.
Very basic. But good for a night. The night desk clerk was so friendly and fun to speak with. The breakfast guy was on-top of it! Rooms were clean just very basic.
A very nice hotel at a great price. The reception manager is very friendly and helpful. All of the staff do a great job. I also enjoyed the included breakfast every morning.
The room was spotless, very clean, the staff was very friendly and they are available 24/7. So far the best staff that Iâve ever experienced. Shoutout to Sus the reception manager who welcomed me open arms and gave me a lot of tips during my trips and also Yisenia she gives top notch service, gives good treatment and respect the customer. I will definitely come back at Hotel El Imperio when I come back in Punta Cana !!!
The staff was amazing. From Yisenia at reception to the restaurant staff, it was a 5 star service all around. The service from.the receptions was so amazing , i ended up booking 2 extra nights. I highly recommend this hotel.