4/10 Poor
Paul
Travelled with partner
11 Feb 2025
Disliked: Staff & service, amenities, property conditions & facilities
Pros:
- Amazing beach, sand, shallow water entry, with breathtaking sunrises
- Better lounge chairs than many of the adjacent resorts.
- Amazing beach ... but I may have said that already. :)
- Landscaping around the resort was well maintained.
-That's about all the pro's
Cons:
- Not enough lounge chairs at the beach or pools. You must reserve a chair before 7:30am if you want one, anywhere.
- Food is typical of a large resort buffet. Watch out for under cooked foods.
- Specialty restaurants were underwhelming compared with our experience at other similar class resorts.
- Table service is disappointing from a North American expectation. Occasionally we were surprised by service staff who went beyond expectations, and tipped well when they did. We also tried tipping before the meal, and sitting in similar areas to gain familiarity with staff - generally without success in better service.
- From observations they're understaffed for the busy times in the buffet.
- Rooms are okay. Our friends who stayed in a separate room had problems with the temperature control not working.
- In our 10 day stay we had no hot water for part of the day on two occasions. Once in the morning and the other in the afternoon.
- Bathroom vanities drained very slowly.
- Overall, the resort looks tired.
- Won't return, I think there's better value for the money elsewhere.
Paul
Stayed 10 nights in Jan 2025