Hotel Riu Palace Macao - Adults Only - All Inclusive

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Where to?

Dates

January 2026

February 2026

2 outdoor pools, pool umbrellas, pool loungers

6 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Parking included
Free Wi-Fi

Explore the area

Playa Arena Gorda, Punta Cana, La Altagracia, 23000

Place, Splash Water Park
‪3 min walk‬
Place, Arena Gorda Beach
‪5 min walk‬
Place, Punta Blanca Golf Course
‪16 min walk‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪25 min drive‬

Room options

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (U)

Very good

52 sq m
Sleeps 2
1 King Bed

Junior Suite (L)

Exceptional

31 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, U)

Excellent

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, B2C-US)

30 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, B2C-US)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior, B2C-US)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Suite (B2C-US)

53 sq m
1 bedroom
Sleeps 2
1 King Bed

Suite (C)

53 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Deluxe | C)

Exceptional

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

31 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (C)

Excellent

30 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior, L)

31 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (Superior, E)

Very good

31 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, L)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite (B2C-CA)

53 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Deluxe | B2C-CA)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club | B2C-CA)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

1 bedroom
Sleeps 3
1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, U)

Exceptional

40 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, U)

Wonderful

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club, L)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Double Room (Swim-up, Deluxe Elite Club, L)

40 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Sea View (Deluxe, Elite Club, L)

40 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Sea View (Swim-up, Deluxe, Elite Club, L)

40 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club (U) )

Exceptional

40 sq m
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

Exceptional

40 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club (C) )

40 sq m
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

40 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Swim-Up | Deluxe Elite Club | C)

40 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club | C)

Wonderful

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, E)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe, Elite Club, E)

40 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Swim-up, Deluxe Elite Club, E)

40 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-US)

Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed

Room Premium

40 sq m
Sleeps 3

Double Room Premium

40 sq m
Sleeps 2

Suite Junior with Garden View

40 sq m
Sleeps 3

Room Premium with Sea View

40 sq m
Sleeps 2

Double Room Premium with Sea View

40 sq m
Sleeps 2

Suite, Ocean View (Elite Club (U))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (U) )

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (C))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (C) )

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-US))

1 bedroom
Sleeps 2
1 King Bed

Suite, Ocean View (Elite Club (B2C-CA))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (L) )

Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (L))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe | Elite Club | E)

Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe | E)

Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

Sleeps 2
2 Double Beds OR 1 King Bed

Suite (E)

Sleeps 2
2 Double Beds OR 1 King Bed

Suite Junior

31 sq m
Sleeps 3

Room Superior

31 sq m
Sleeps 3

Suite

52 sq m
Sleeps 2

Junior Suite (Superior, U)

Very good

31 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Similar properties

On private beach
Pool
Hot tub
Breakfast included

7 restaurants, breakfast, lunch, dinner served; international cuisine

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

19 Jan - 20 Jan

About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Macao - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.

Hotel Riu Palace Macao - Adults Only - All Inclusive offers 476 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Hotel Riu Palace Macao - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Arena Gorda Beach. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.

Free WiFi
Free self-parking
Drinking and dining options include 6 restaurants, a coffee shop, a swim-up bar and 7 bars/lounges
Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
Indulge with body scrubs, body wraps or body treatments at Renova Spa
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes 3 outdoor tennis courts, a gym and volleyball
Guests have great things to say about the helpful staff and the beach
6 minutes by foot from Arena Gorda Beach and a 5-minute drive from Iberostar Golf Course

Some rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Macao - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

A nightclub, a hot tub, and a fitness centre are also featured at the luxury Hotel Riu Palace Macao - Adults Only - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Hotel Riu Palace Macao - Adults Only - All Inclusive was completed in September 2023.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

El Patio – This buffet restaurant serves breakfast, lunch and dinner.

Kabuki – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Krystal – This restaurant is located by the pool. Open daily.

Volare – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Elite Club – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkelling

Surfing/body boarding

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Limited on-site self parking

Food and drink

6 restaurants
7 bars/lounges
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

El Patio
Elite Club
Kabuki
Krystal
Volare

Things to do

18-hole adjacent golf course
2 outdoor pools
3 outdoor tennis courts
Beach volleyball
Fitness classes
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Nightclub
Outdoor pool (guest access)
Scuba diving
Shopping
Snorkelling
TV in common areas
Waterslide
Windsurfing

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

No lift

1 building
100% renewable energy
4 floors
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated entire property - September 2023
Rooftop garden
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Connecting rooms available
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Macao All Inclusive

Macao Palace

Macao Riu

Macao Riu Palace

Palace Macao

Palace Macao Riu

Riu Palace Macao

Riu Palace Macao All Inclusive

Riu Palace Macao All Inclusive Punta Cana

Riu Palace Macao Punta Cana

Riu Palace Macao Hotel Punta Cana

Riu Palace Macao Adults All Inclusive Punta Cana

Riu Palace Macao Adults All Inclusive

Riu Palace Macao Adults Punta Cana

Riu Palace Macao Adults

Riu Palace Macao Adults All Inclusive All-inclusive property

Riu Palace Macao Inclusive

Riu Macao Inclusive Inclusive

Riu Palace Macao Adults Only All Inclusive

Riu Palace Macao – Adults Only All Inclusive

Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8/10 Good

Kendron

Travelled with family

17 Oct 2025

Liked: Cleanliness, staff & service, amenities

Maintenance on property rooms needs to be better

Stayed 4 nights in Sep 2025

8/10 Good

Neville Alexander Lamb, Brooklyn

16 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean room and friendly staff

Stayed 5 nights in Sep 2025

6/10 Okay

Abigail Dawn

Travelled with partner

15 Oct 2025

Liked: Cleanliness, staff & service, amenities

Staff was all kind and attentive and food was better than most other all inclusives we have stayed at. However, non-potable water out of sinks, and upset stomachs all week from either food or bar drinks was terrible. Property was not well maintained. Mold on walls specifically the wall bed was on through wallpaper, mold in shower, and musty in room all week. Our bedding felt wet all week.(even with damp rid bags) Smoking anywhere on property is not normal at any other resorts we have been at. Only in designated areas. This was not nice for us non smokers as people were smoking everywhere. There was a marijuana smell the whole week around the property. Large cockroach in Cubana bar which ruined the vibe for the evening we wanted to spend in there. Would not return to this resort.

Stayed 8 nights in Oct 2025

10/10 Excellent

fnu

15 Oct 2025

Stayed 5 nights in Sep 2025

10/10 Excellent

Shantwanek

15 Oct 2025

Stayed 5 nights in Oct 2025

2/10 Terrible

Dayton

Travelled with partner

14 Oct 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Update: hotel denies my calls I constantly get hung up on saying the hotel manager doesn’t speak with guest and then I get hung up on this is very unprofessional. Expedia has still been waiting to hear back from the manager of the hotel on the refund and complaint center isn’t helping either. This is the service and 3 different rooms you get staying here. Let’s not also forget about one of the room smelling like straight throw up and an electrician coming in the second room (not kidding) one minute after getting in the room, and the rash I got from taking a Power Nap on top of the covers for less than 2 hours. RIU Macao knows how to reach me. It was our honeymoon. We intended to stay there from September 1 to September 7 for our honeymoon The first day of arrival we received the worst service very unwelcoming. Our first hotel room was a two bed when we asked for a one bed they then put us in a one bedroom that was atrocious not even one minute after arriving someone knocked on our door, which was an electrician saying he was asked to come to this room. There was mold on the ceilings mold in the lights lights were not working the bathroom smelled of throw up ,there were spiders hanging down from an open ventilation system, right above the door lights were not working and there were open outlets exposing wall. We then got a third room the AC wasn’t working. Spiders were crawling out from underneath the bed. It looked like a crime scene on the walls with neon green splatter all

Stayed 6 nights in Sep 2025

10/10 Excellent

Tammy Kay

Travelled with group

14 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love the different cultures and the entertainment is awesome

Stayed 3 nights in Oct 2025

10/10 Excellent

Seth Nicolas

Travelled with partner

14 Oct 2025

Liked: Cleanliness, amenities

Great staff, amenities and all around experience!!! The front desk and service staff were excellent!!!! ❤️🙏👏

Stayed 3 nights in Oct 2025

10/10 Excellent

Ajibade

14 Oct 2025

Liked: Amenities, property conditions & facilities

Loved everything about this hotel

Stayed 5 nights in Aug 2025

4/10 Poor

jameela

Travelled with group

13 Oct 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

there were roaches in my room, it smelled like mildew. the ceiling was leaking and house keeping stopped coming to clean the room.

Stayed 3 nights in Oct 2025

10/10 Excellent

Wilfredo, Trujillo Alto

13 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2025

10/10 Excellent

DIANA

Travelled with family

13 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoy the entertainment was phenomenal as usual. The food was fantastic. All services were very professional.

Stayed 5 nights in Oct 2025

8/10 Good

Ty

Travelled with partner

13 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was amazing and the food in the buffet was great. But the Asian restaurant was not what I was expecting. But everything else was great.

Stayed 3 nights in Oct 2025

10/10 Excellent

Ayanna, Brooklyn

Travelled with partner

12 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I love the private pool attached to our room. I also like that we are elite members that come with many benefits.

Stayed 3 nights in Oct 2025

10/10 Excellent

Tyler James

12 Oct 2025

Stayed 6 nights in Oct 2025

10/10 Excellent

Orvin

11 Oct 2025

Stayed 4 nights in Oct 2025

6/10 Okay

Chelstie

11 Oct 2025

Liked: Amenities, property conditions & facilities

Great pool, beautiful beach, great food, only downfall was the bugs in the rooms. Had ants in one room so got moved and killed multiple roaches in that room. There was also roach bait set up around the room so it’s a common issue

Stayed 6 nights in Oct 2025

2/10 Terrible

Katrina

11 Oct 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

I am writing to express my disappointment with our recent stay at your resort. My husband and I chose RIU for our honeymoon, expecting an enjoyable and relaxing experience, but unfortunately, we were very dissatisfied with the service and the quality of the food during our visit. One major issue we encountered was with our room’s television. It stopped working early one morning, so we called the front desk around 9:00 a.m. to have it repaired. We never received a follow-up, so we stopped by the front desk later that afternoon and were told it would be fixed soon. When we returned to our room that evening, nothing had been done. I called the front desk again to ask about the repair, and the staff member hung up on me mid-conversation. My husband then went down to the front desk himself, and we were told to pack all of our belongings so we could be moved to another room. After packing everything, a staff member arrived at our door with a replacement TV instead—one that still didn’t fully work, as half the screen was dark. We ended up unpacking everything again, only to still have a broken TV. The entire situation was handled very unprofessionally and caused unnecessary frustration on what was supposed to be a special trip. To make matters worse, I became extremely ill from the food at the resort and had to visit the emergency room after returning to the United States. This experience was extremely disappointing, especially given that this was our honeymoon. We feel

Stayed 6 nights in Sep 2025

10/10 Excellent

Cheryl

9 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We went for my 70th birthday they really surprised me. It was very memorable thanks to a wonderful gentleman at the buffet don't know his full name he said call him Dog which was first part of his name. He is an outstanding person he acknowledged us everytime he saw us. Everyone was very helpful and professional. Thank you Riu Palace Macao

Stayed 7 nights in Sep 2025

10/10 Excellent

Melissa Kirsten

9 Oct 2025

Stayed 4 nights in Oct 2025

2/10 Terrible

Dynasty

Travelled with family

9 Oct 2025

From check in to check out it wasnt a good experience, room smelled like mold and mildew. called the front desk 4 times for them to come fix it. First time they sprayed some then left. second time they sprayed something that was so strong like a bleach smell it made me gag. I had to continue to call the front desk because in the living room area separate from the room felt like the heater was on. It was so hot. The whole point of my upgrading the room to get the separate living room area so when my husband is sleep I can still get some work done and that couldn’t happen with it being extra hot in there. After the fourth time calling them coming twice and trying to fix it they moved our room. We moved from the 3rd to the 1st floor. Room smelled okay but the toilet was running and wouldn’t flush. So we called. Mind you this move was at 230AM. they sent maintenance to come fix it and he came and worked about 40 mins advised he would be back. About 45 mins passed and called the front desk back they advised he left for the night. We were so confused bc he said he would be right back. Communication is very poor there too. So their solution was to not use the restroom for 3-4 hours until he returned or we can move rooms back to the 3rd floor. So we moved rooms again around 4AM. It was so exhausting and tiring. I even asked many times to down grade the room so we could be on the first floor and they act like they didn’t have it available. We were so over it at this point. No compensa

Stayed 4 nights in Oct 2025

10/10 Excellent

Dejah

9 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2025

10/10 Excellent

Rachelle P.

Travelled with group

9 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort was amazing! Definitely 5 STAR service! The staff is incrediblynice

Stayed 6 nights in Oct 2025

2/10 Terrible

Jamila

9 Oct 2025

Stayed 4 nights in Aug 2025

8/10 Good

ketty

Travelled with family, Travelled with group

8 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the staff and dining options. Need to provide newer towels. My towels were dingy and old.

Stayed 4 nights in Oct 2025

Hotel Riu Palace Macao - Adults Only - All Inclusive

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Photo gallery for Hotel Riu Palace Macao - Adults Only - All Inclusive

Reviews

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Room options

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Suite (U)

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Junior Suite (L)

View all photos for Junior Suite (Deluxe, U)

Junior Suite (Deluxe, U)

View all photos for Junior Suite (Deluxe, B2C-US)

Junior Suite (Deluxe, B2C-US)

View all photos for Junior Suite (Deluxe Elite Club, B2C-US)

Junior Suite (Deluxe Elite Club, B2C-US)

View all photos for Junior Suite (B2C-US)

Junior Suite (B2C-US)

View all photos for Junior Suite (Superior, B2C-US)

Junior Suite (Superior, B2C-US)

View all photos for Suite (B2C-US)

Suite (B2C-US)

View all photos for Suite (C)

Suite (C)

View all photos for Junior Suite (Deluxe | C)

Junior Suite (Deluxe | C)

View all photos for Junior Suite (Superior | C)

Junior Suite (Superior | C)

View all photos for Junior Suite (C)

Junior Suite (C)

View all photos for Junior Suite (Superior, L)

Junior Suite (Superior, L)

View all photos for Junior Suite, Courtyard View (Superior, E)

Junior Suite, Courtyard View (Superior, E)

View all photos for Junior Suite (Deluxe, L)

Junior Suite (Deluxe, L)

View all photos for Suite (B2C-CA)

Suite (B2C-CA)

View all photos for Junior Suite (Deluxe | B2C-CA)

Junior Suite (Deluxe | B2C-CA)

View all photos for Junior Suite (Deluxe Elite Club | B2C-CA)

Junior Suite (Deluxe Elite Club | B2C-CA)

View all photos for Junior Suite (Superior | B2C-CA)

Junior Suite (Superior | B2C-CA)

View all photos for Junior Suite (B2C-CA)

Junior Suite (B2C-CA)

View all photos for Junior Suite (Swim-up, Deluxe Elite Club, U)

Junior Suite (Swim-up, Deluxe Elite Club, U)

View all photos for Junior Suite (Deluxe Elite Club, U)

Junior Suite (Deluxe Elite Club, U)

View all photos for Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

View all photos for Junior Suite (Deluxe Elite Club, L)

Junior Suite (Deluxe Elite Club, L)

View all photos for Junior Double Room (Swim-up, Deluxe Elite Club, L)

Junior Double Room (Swim-up, Deluxe Elite Club, L)

View all photos for Junior Suite, Sea View (Deluxe, Elite Club, L)

Junior Suite, Sea View (Deluxe, Elite Club, L)

View all photos for Junior Suite, Sea View (Swim-up, Deluxe, Elite Club, L)

Junior Suite, Sea View (Swim-up, Deluxe, Elite Club, L)

View all photos for Junior Suite, Ocean View (Elite Club (U) )

Junior Suite, Ocean View (Elite Club (U) )

View all photos for Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

View all photos for Junior Suite, Ocean View (Elite Club (C) )

Junior Suite, Ocean View (Elite Club (C) )

View all photos for Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

View all photos for Junior Suite (Swim-Up | Deluxe Elite Club | C)

Junior Suite (Swim-Up | Deluxe Elite Club | C)

View all photos for Junior Suite (Deluxe Elite Club | C)

Junior Suite (Deluxe Elite Club | C)

View all photos for Junior Suite (Deluxe Elite Club, E)

Junior Suite (Deluxe Elite Club, E)

View all photos for Junior Suite, Ocean View (Deluxe, Elite Club, E)

Junior Suite, Ocean View (Deluxe, Elite Club, E)

View all photos for Junior Suite (Swim-up, Deluxe Elite Club, E)

Junior Suite (Swim-up, Deluxe Elite Club, E)

View all photos for Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)