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Royal Service at Paradisus Punta Cana - Adults Only

5.0 star property

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2 outdoor pools, open 7 AM to 7 PM, free pool cabanas, pool umbrellas
Garden
10 restaurants; breakfast, lunch and dinner served
10 restaurants; breakfast, lunch and dinner served
6 bars/lounges, 2 poolside bars, swim-up bar, beach bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Spa
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Playa de Bavaro, Punta Cana, 23000
  • Place, Cortecito Beach
    ‪7 min walk‬
  • Place, Casino Avalon Princess
    ‪15 min walk‬
  • Place, Arena Blanca Beach
    ‪8 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪29 min drive‬

Room options

About this property

Royal Service at Paradisus Punta Cana - Adults Only

Catch some rays on Royal Service at Paradisus Punta Cana - Adults Only's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 10 restaurants.
Royal Service at Paradisus Punta Cana - Adults Only offers 132 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Televisions come with cable channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, 5 outdoor tennis courts, a 24-hour health club and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Royal Service at Paradisus Punta Cana - Adults Only, you're just a quick walk from Arena Blanca Beach. Enjoy features like a free shopping centre shuttle, plus 2 outdoor pools and 10 restaurants.
  • Enjoy Italian cuisine with a beachfront location at La Palapa, one of the property's 10 restaurants and 6 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with detox wraps, facials or hot stone massages at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a private beach, 5 outdoor tennis courts and a 24-hour gym
  • 8 minutes by car from Cocotal Golf and Country Club and 11 minutes from Cana Bay Golf Club
  • Free shopping centre shuttle service
Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Royal Service at Paradisus Punta Cana - Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. This luxury resort also offers an attached winery, outdoor tennis courts and a 24-hour health club.

Smoking is allowed in designated areas at this 5-star Punta Cana resort.

La Palapa – This beachfront restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Naos – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Gabi Beach – This beach buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Fuego – This restaurant specialises in Latin American cuisine and only serves dinner. Reservations are required. Open daily.
The Grill – This steakhouse specialises in Argentinean cuisine and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Parking and transport

  • Free shopping centre shuttle

Food and drink

  • 10 restaurants
  • 2 poolside bars
  • 6 bars/lounges
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fuego
  • Gabi Beach
  • La Palapa
  • Naos
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • 26 slot machines
  • 27-hole adjacent golf course
  • 5 gaming tables
  • 5 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bingo
  • Casino (258 square foot of space)
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Windsurfing
  • Winery
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (25,833 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 2 floors
  • Built in 1995
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7 AM to 7 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Royal Service Paradisus Punta Cana Adults All Inclusive
Royal Service Paradisus Adults All Inclusive
Royal Service Paradisus Punta Cana Adults All Inclusive
Royal Service Paradisus Punta Cana Adults All Inclusive
Royal Service Paradisus Adults All Inclusive
Royal Service at Paradisus Punta Cana Adults Only All Inclusive
Royal Service at Paradisus Punta Cana Adults Only All Inclusive
Royal Service at Paradisus Punta Cana Adults Only
Royal Service at Paradisus Punta Cana - Adults Only Resort
Royal Service at Paradisus Punta Cana - Adults Only Punta Cana
Royal Service at Paradisus Punta Cana Adults Only All Inclusive

Royal Service at Paradisus Punta Cana - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 52 out of 102 reviews
Rating 8 - Good. 28 out of 102 reviews
Rating 6 - Okay. 5 out of 102 reviews
Rating 4 - Poor. 10 out of 102 reviews
Rating 2 - Terrible. 7 out of 102 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly beautiful resort, such kind staff. Occasional issues with odd things, like it was weirdly difficult to request an extra blanket to the room and instead we just got a bunch of extra sheets. Or the menu descriptions of food didn't quite match what came to the table. But overall didn't diminish the value of the trip.
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

JL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful destination. The grounds are meticulous. Staff very friendly and helpful. Suggest to upgrade to Royal Service...worth every penny! Our butler, Yolando was awesome and willing to help with whatever we needed. An absolute perfect vacation destination.
Stayed 5 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have excellent service, the staff is the best. Always doing everything to please the guests. Great beach, food and drinks.
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Adam

Disliked: Staff & service, amenities, property conditions & facilities
Compared to my previous 4 stays at a Melia hotels this was by far the worst and most disappointing. This resort in no way compared to the Paradisius and ME hotels in Mexico which were amazing. Staff was inattentive, food was horrible, most restaurants closed, the buffet was pathetic, no waiter service on beach and no food options on beach or at pool. Room was oceanfront but showed obvious signs of age and needed updating. If not for the gorgeous beach and perfect weather this would have been a complete wash. My first time to DR and my last time to a Melia hotel.
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gardens, incredible beach, good food. Stuff should be more involved in work.
Stayed 8 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Half the resort was shut down. All restaurants except Japanese restaurant were moved to our 1/2. Other main pool and kids pool were drained. The 24 hr room service was NOT 24 hrs, it closed at 11 pm, and buffet closed sooner. Only 2 restaurants were open at a time, though it required reservations and even though we saw empty seats available they would not allow you to walk up and be seated.
Stayed 5 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, hermoso lugar y las atenciones de primera
Stayed 2 nights in Aug 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
When I got into the hotel, I was told the hotel was closed. I was transferred to Palma Real. There was a variety of food, but the quality was not good to us. There was only one night activity. There were several electric outages. The internet service was very inconsistent and the signal was weak. When I tried to check for the picking up time, nobody had call the Expedia Blue agency we were transferred to another hotel. Even though I tried several times, I could not communicate with the number given in the email. The transfer came 1 hour later after many attempts I did calling from the hotel. I arrived 90 minutes late to the airport. This has been the worst vacation ever!!!
Stayed 5 nights in Oct 2019
Verified

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly what I expected. I like the unique setting of the property, very nice and elegant. Only issues I had, was the language barrier;I would recommend that they have all their workers speak at least 50% english. But, otherwise from that, overall experience was great.
Stayed 5 nights in Sep 2019
Verified

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Royal Service

The Royal Service was absolutely amazing. We didn't have a want for anything. The room was one of the best I've had in Punta Cana. The private beach was perfect with drinks and food only steps away. If you have a n opportunity to stay at the Paradisus upgrade to the Royal Service.
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Perfect! Great Services! Excellent food!
Stayed 6 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Our room, the service, the staff, the food the cleaning of the property were excellent!
Stayed 4 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the Royal Service upgrade was well worth it. The biggest benefit is not really advertised - the RS rooms are either on or very close to the beach, whereas the other rooms can be a significant walk or even a bus ride away. Aside from that, access to La Palapala (exclusive restaurant for RS) was another huge benefit, as it gave an option that didn't require reservations and had lunch options that weren't the standard buffet. The beach itself is amazing. There are plenty of cabanas/chairs so that you can easily find a spot either in the sun or the shade. The biggest asset that differentiates this hotel from offers is the staff: Rafael, our butler, was amazing and made sure we didn't want for anything. His English is also exceptional, so we never worried about a communication gap. At the RS pool bar, Jose Louis, Jensy Ramos and Maximo were always extremely friendly, remembered our names and our orders, and went out of their way to make sure we were happy. At the North Ave bar, we became good friends with Leandro, Julio, Jesica, Juan & Juana. Aside from being great bartenders, they gave us great tips about the DR and the resort. We booked flights, transportation, excursions, and the hotel all through Expedia. This was our only real complaint about the trip, and we would recommend using another site. Expedia was very disorganized, and we wasted a significant amount of time on the trip sorting out their mistakes or attempting to make contact with their reps.
Stayed 8 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Havier was the best butler anyone could ask for!!!
Stayed 5 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my choice. Staff all over were great. Butler, Simione made everything so much easier. Food was good at all restaurants. Entertainment good but ,music, could be more diverse as I never heard a slow song all week. Owner needs to invest money into room upgrades to improve conditions such as water flow, water temp and room repairs in general or they risk losing their desirability. I would rate this a five were it not for the room issues so I give it a four.
Stayed 7 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful and well kept. The resort was was taken care of
Stayed 5 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
The Reserve was our 2nd hotel out of the 3 that we stayed at for the week so I can definitely compare it to the others. Likes: -THE FOOD here is the best. The buffet, the Palapa. (Room service was ok) -Best mudslides I had on the beach. -Their all inclusive bracelets are unique. Not the plastic or cloth ones that are usually placed on you. -The pool, the palapas and beach beds are close to the beach! Convenient! You don’t need a towel card. Dislikes: -The Staff seem off, like they don’t want to be there. Some come off mean and rude. -The rooms are really outdated and needs to be replaced. Reminds me of the 90s. -Check In was NOT at 3p but was 2 hrs later. That made me so mad! There was another party next to us that waited just as long. I think they were there for a wedding. That would’ve made me mad if I was the celebrants. Especially after a long day of traveling.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than we expected. We already have many vacations but never like this one. Everything was awesome awesome. Ill be back before this year ends!!
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed having Javier as our butler. He was very sweet and made all our reservations and check out extremely easy. In the Royal Service pool Jose was great! He made sure we always had a drink in hand and when we didn’t know what we wanted, he knew and did the thinking for us! If you are expecting 5 star restaurants, Punta Cana isn’t the place for you. But the great staff and hostess in the restaurants made up for that. The weather is very unpredictable and we didn’t luck out with too much sun but the Yhi Spa is an option on rainy days. The main annoyance is the photographers and excursion agents harrassing you all day, while you are laying by the pool or beach, even eating at La Papala to book something through them. It induced a bit of anxiety when they found you day after day. These ventors are walking on the resort and are unavoidable. Overall, we had a nice stay but probably won’t be back.
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped out of our cab, we had nothing but excellent service. The staff was great. The Bartenders, the wait staff, even the ground keepers were all very friendly. The only thing I wish was different was a way to better separate the adults only from the rest of the resort. Went to relax and had a few crying children which can get extremely annoying.
Stayed 6 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Royal service was amazing. Have a private beach, pool, restaurant as options were great.
Stayed 3 nights in Mar 2019
Verified

2/10 Terrible

gary

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

disappointed

I purchased the Royal Service because I was told I would have a Butler. I looked up the definition of a Butler and it's defined as a male servant. I was there Friday night, Saturday night, and a portion of Sunday....................I never saw a Butler
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
The property was magnificent! It was a huge property with the most beautiful landscaping. The beach and pool were gorgeous with an abundance of chairs and beds.
Stayed 5 nights in Mar 2019
Verified

8/10 Good

DF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this property was really really good so I certainly don't want to take that away from them, however do want folks to know some of the info before booking. I can see why they get great ratings because it's a gorgeous overall property and it's very large overall with many restaurants and things to do. What wasn't the best was that it wasn't a 5 star service. Overall the workers were pretty nice, but they were definitely on island time in getting things done, some were just not overly friendly and while Paradisus highlights they are a 5 start, this is NOT a 5 star service. We stayed in the adult only section which was nice to have a separate pool, separate restaurant and separate beach so that was a huge perk, however the rooms are pretty outdated and old. We paid extra for this resort and were pretty disappointed with the rooms, which we heard from many. The food wasn't anything to write about which was a bummer, I think we found that the snacks from the pool/beach seemed just as good as some of the restaurants so we were just expecting a bit more. I don't want to deter anyone from booking because it was a really pretty and very clean resort but just know that there are a few other factors that were disappointing.
Stayed 5 nights in Mar 2019
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and room was beautiful. Staff seemed a little tired at times, mostly by the bar st pools and on the beach. The food was very good. We ate at lapalapa and loved the food. The beach party setup was amazing, as was the dj and violinist show. We would definitely return.
Stayed 1 night in Mar 2019