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Serena Village

3.0 star property

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Photo gallery for Serena Village

Exterior
Exterior
View from room
Tempur-Pedic beds, laptop workspace, WiFi, bed sheets
Full-sized fridge, oven, cookware/dishes/utensils, freezer

Reviews

5.2 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Carretera 106, Punta Cana, La Altagracia, 23000
  • Place, Bávaro City Center
    ‪3 min drive‬
  • Place, Punta Cana Beach
    ‪17 min drive‬
  • Place, Bavaro Beach
    ‪20 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | Private kitchen | Full-sized fridge, oven, cookware/dishes/utensils, freezer

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

  • 85 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed, 2 Single Beds, 2 Large Single Futons and 1 Double Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Kitchen, Garden View

View from room

Premium Apartment, 2 Bedrooms, Kitchen, Garden View

  • Garden view
  • 78 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 Queen Bed, 2 Single Beds, 1 Double Sofa Bed and 1 Single Futon

View all photos for Basic Apartment, 1 Bedroom, Kitchen, Pool View

Tempur-Pedic beds, laptop workspace, WiFi, bed sheets

Basic Apartment, 1 Bedroom, Kitchen, Pool View

  • Garden view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About this property

Serena Village

Spend the day on Serena Village's private white sand beach or relax by one of the hotel's 11 outdoor swimming pools. Housekeeping is available once per stay.
Serena Village offers 16 air-conditioned accommodations with private pools and washers/dryers. Rooms open to balconies. Beds feature Tempur-Pedic mattresses. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, separate dining areas and kitchenware and utensils. Bathrooms include a shower.

In-room wired and wireless Internet access is available for a surcharge. 32-inch Smart televisions come with digital channels. Housekeeping is provided once per stay.

11 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Serena Village, you'll be connected to a shopping centre and within walking distance of Bávaro City Center. Free self-parking, 11 outdoor pools and a beach bar are available.
  • Free self-parking
  • Enjoy drinks at the beach bar
  • WiFi and wired Internet for a fee
  • Take a swim in the 11 outdoor pools
  • Services include free food shopping service, tour or ticket assistance and wedding services
  • On-site recreation includes an outdoor tennis court, basketball and a playground
  • Just a 3-minute drive from Bávaro City Center and 7 minutes from Downtown Punta Cana
  • Airport drop-off, casino and local-area shuttle service available for a fee
  • Cats and dogs welcome free of charge
Unwind on the private white sand beach, located just 7 kilometres away. You'll be playing in the surf in no time with a ride on the hotel's beach shuttle (surcharge). Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to Serena Village for summer fun including 11 outdoor swimming pools, a children's pool and outdoor tennis courts.

You can enjoy a drink at the beach bar. This beach hotel also offers a garden and a terrace. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

This 3-star Punta Cana hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per day); wired internet (surcharge)

Parking and transport

  • Airport drop-off shuttle (surcharge) from 3 PM to 7 PM on request
  • Area shuttle (surcharge) up to 10 kilometres
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • A beach bar
  • Private picnics

Things to do

  • 11 outdoor pools
  • Basketball
  • Children's pool
  • Evening entertainment
  • Outdoor tennis court
  • Playground
  • Volleyball

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room washing machine/dryer
  • Living room
  • Playground
  • Private pool
  • Separate in-room dining area
  • Trampoline

Conveniences

  • Grocery/convenience store

Guest services

  • Free grocery shopping service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool

More

  • 32 buildings
  • 4 floors
  • Banquet hall
  • Built in 2014
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Tempur-Pedic mattress

Bathroom

  • Outdoor shower
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels
  • Private pool

Food and drink

  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Oven
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Laptop workspace
  • Living room
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 7:00 PM to 9:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay
  • A damage deposit of USD 100 will be collected before check-in.
  • Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per day (rates may vary)
  • Fee for in-room wired Internet: USD 10 per day (rates may vary)
  • Airport shuttle fee: USD 25 per room
  • Airport shuttle fee per child: USD 25 (up to 17 years old)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
  • Late check-out fee: USD 50 (subject to availability)
  • Electricity fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Serena Village offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. The host will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. At the property, quiet hours are enforced between 7:00 PM and 9:00 AM. For any questions, please contact the property using the information on the booking confirmation.
This property charges consumption-based electricity fees.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serena Village Apartment Punta Cana
Serena Village Apartment
Serena Village Punta Cana
Serena Village Hotel
Serena Village Punta Cana
Serena Village Hotel Punta Cana

Serena Village Reviews

Reviews

5.2
Rating 10 - Excellent. 6 out of 29 reviews
Rating 8 - Good. 2 out of 29 reviews
Rating 6 - Okay. 6 out of 29 reviews
Rating 4 - Poor. 4 out of 29 reviews
Rating 2 - Terrible. 11 out of 29 reviews

6.2/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
Stayed 2 nights in Apr 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They wanted to charge for internet and electricity. Do not stay here.
Stayed 10 nights in Aug 2020
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

My worst stay

First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
Stayed 2 nights in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

Not value for my money

Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night
Stayed 2 nights in Jun 2019
Verified

2/10 Terrible

M Carmen

Disliked: Staff & service, room comfort
El anuncio es una estafa no está en la playa. Todavía me deben el dinero que deje en depósito para la reserva y hace más de 10 días q me lo debían haber resuelto. No anunciar este lugar como punta cana, es falso, no hay playa , están de obras todo el complejo desde las seis de la mañana no se podía dormir. Nos fuimos el primer día, es deprimente
Stayed 1 night in May 2019
Verified

10/10 Excellent

Luis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy privado, atentos y cordiales.

Muy tranquilo, super cómodo, bonito. Y agradable, muy atento los administradores del complejo.
Stayed 2 nights in Mar 2019
Verified

2/10 Terrible

Aileen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La peor opción lugar con cucarachas

Dejo este comentario porque no quiero que nadie viva la horrible experiencia que viví en mis vacaciones en este lugar. Seré directa no reserven aquí al precio que le da la app de Hotels no es el precio final. De $270 que decia terminamos pagando $600. Deben de añadirle $30 más por noche. La luz es aparte, estimen adicional $5.00 por dia de estancia. Adicional que los apartamentos no estan limpios, las camas incómodas y hay una invación de cucarachas. Tuvimos que comprar detergentes para limpiar todo. Fui con mi familia y le llamamos al apartamento "la casa de papel" Se nos desprendió de la pared un gavetero y a un gabinete se le cayo una puerta de la nada. Mi esposo tuvo que arreglar ambas cosas. Ya saben la perfecta excusa para retener el depósito que te cobran al reservar. Que de hecho nunca lo devolvieron. Les aseguro si se hospedan se van arrepentir una y mil veces. El administrador de este lugar pésimo y poco profesional. Suerte!
Stayed 9 nights in Feb 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hola todavía no nos devolvieron el depósito y no hay internet no agua y poca iluminación el complejo
Stayed 7 nights in Mar 2019
Verified

2/10 Terrible

JJ

Disliked: Cleanliness, staff & service, property conditions & facilities
Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Condominio de Apartamentos próximo a Punta Cana

La estancia estuvo mejor de lo esperado. El apartamento estaba limpio, ordenado y con todo lo necesario para que nos sintieramos cómodos. A pesar de las diversas reglas y políticas, pero con la explicaciones del gerente, cierta flexibilidad de las mismas y un trato personalizado hicieron de nuestra estadía un lugar recomendable para alojarse.
Stayed 1 night in Nov 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

You get what you pay for . . .

The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schwer zum finden. Preis-Leistung stimmt nicht. Konmunikation schlecht (für das Licht zahlt man 10$ extra, wurde nicht kommuniziert). Kein Pool View wie im Beschreib angegeben. Im Schlafzimmer stand einfach ein Grill.
Stayed 1 night in Sep 2018
Verified

8/10 Good

Anne yola

Liked: Cleanliness, room comfort

Certains Frais cachés

Le sejour etait positif . Mais arrive a lhotel il ya des frais qui netaient pas mentionnes sur mon reçu que le proprietaire voulait que je paye . Par exemple : linternet . Cetsit mentionne free wifi . Vue que je nai pas voulu payer le wifi apres 2 jours il a pris la television . Jai du aussi payer 10 $ usd pour lelectricite a part ( jai eu cet avis la veuille de mon voyage ) quand jai reserve ce netait pas mentionne
Stayed 5 nights in Aug 2018
Verified

6/10 Okay

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am. The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night. Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.
Stayed 1 night in Jul 2018
Verified

6/10 Okay

Verified traveller

Serena village

Many hidden fees that not explained to you by the website
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Francisco A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente, cómodo, seguro y una muy buena atención

Excelente apartamento, cómodo espacioso y en condiciones óptimas, Tiene todo lo necesario para una buena estadía, la atención de Michele y su esposa lo hacen aún mejor, te ayudan con buena información del lugar y siempre están pedientes para darte un buen servicio, lo recomiendo 100%. Tiene estacionamiento, airea acondicionado, en los dos ambientes, cocina y todos sus implementos, camas cómodas, lavadora, baño y ducha en buen funcionamiento.
Stayed 3 nights in Mar 2018
Verified

4/10 Poor

Leina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regular

Bonito apartamento, hacen falta blackout y el calentador no funcionó, poca disposición del personal y muchas restricciones. No volvería, hay mejores opciones.
Stayed 1 night in Mar 2018
Verified

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

STAY AWAY - Not Hotel - Completely Unprofessional

This is not a hotel. It’s someone’s apartment. After traveling 3hrs cross country my cellphone died and we called dozens of times from my girlfriends over the period of 2hrs. The property never answered the phone to provide directions. Not a single taxi or local knew the location. We eventually arrived late 20min 720pm and were greeted to the apartment. The apartment was nice. Our host then proceeded to ask for almost $200 USD. We were told there is a late fee of $50 but they wouldn’t explain why they didn’t take our calls asking for directions. We left the property as we didn’t have USD cash and the next day they charged my credit card almost the full $200 through a PayPal service of some sort. Completely unprofessional property. NOT A HOTEL.
Stayed 1 night in Feb 2018
Verified

6/10 Okay

Verified traveller

Disliked: Room comfort

It was OK.

The place looks just like the photos, that's good. The have some nice pool's nearby. But the beds where uncomfortable, it didn't have soap, it didn't have enough towels for the guest, it doesn't have fan or air conditioning in the livingroom and it's hot, and there we had to do a lot of cash payments we didn't knew of before we reserved online.
Stayed 1 night in Jan 2018
Verified

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Is not cheaper than a hotel

Not what you see in the pictures no TV, no wifi, no towells, the shower didn’t worked, the apartment remain closed so when you got in is a smell of humidy so if you have alllergies don’t recommend it, the parking lot is very dark, far from restaurants. But the best of all I make my reservation here and the cost was $50 but when I got to the place they the cost is $60 per night and I have to pay in cash as well as a $100 deposit and at the moment I didn’t have cash so I went to an ATM and got the money, when I got back they told me there is an extra $10 per power usage, so when you add up all of this I recommend go to a hotel and spend $20 dollars more.
Stayed 1 night in Nov 2017
Verified

4/10 Poor

Pamela

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

When you investigate and read about this apartment you feel that you have encountered a wonderful opportunity. This is WRONG! First, they don't specify 30% of extra charges and more than 70% of the reality of confort or location. Let's start with this... they do not provide electricity, you have to pay extra for it. I don't know were they got the pictures shown, but can assure you they are not close to reality. Then, cleanliness is terrible and not confortable at all. After you reserve is that they send you the details of all the extras and further rules. And if you do not agree you lose your money because the cancellation rule is if you cancel they charge you anyway. I would never recommend this and will never return. You don't receive the value for your money.
Stayed 1 night in Sep 2017
Verified

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Verified

8/10 Good

Victoria

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020