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Hotel Universel

3.0 star property

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Photo gallery for Hotel Universel

Spa
Plasma TV
Reception
Bar (on property)
Spa

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Place, Laval University
    ‪2 min walk‬
  • Place, Cegep de Sainte-Foy
    ‪5 min walk‬
  • Place, PEPS
    ‪10 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(89 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(32 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(276 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

7.2 out of 10
Good
(12 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hotel Universel offers 182 air-conditioned accommodations with a hairdryer and an iron/ironing board. Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Our customers tell us that they can't get enough of the helpful staff at Hotel Universel. During your stay, you're just a quick walk from Laval University. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Boston Pizza Restaurant
  • English breakfast served weekends for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Laval University and 6 minutes on foot from Cegep de Sainte-Foy
Hotel Universel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Hotel Universel. Free self parking is available.

This 3-star Québec City hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.
Boston Pizza Restaurant – This restaurant specialises in Italian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 25 to 30 for adults and CAD 25 to 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 006160, 2026-12-31

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 760 out of 2510 reviews
Rating 8 - Good. 737 out of 2510 reviews
Rating 6 - Okay. 546 out of 2510 reviews
Rating 4 - Poor. 280 out of 2510 reviews
Rating 2 - Terrible. 187 out of 2510 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Genevieve

Stayed 1 night in Oct 2025

4/10 Poor

Kristy

Disliked: Cleanliness
Our room did not look like the photos. We had a three day stay in a very old, smelly room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Oct 2025

8/10 Good

Marie-Josée

Stayed 2 nights in Oct 2025

6/10 Okay

Francois

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

OK for students gateway

TV was not initiated, Took two visits by technician for partial resolution. Very very small bathroom. Only one towel. Window facing a wall. No restaurant except noisy sportsbar on site.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jasmin

Stayed 1 night in Oct 2025

6/10 Okay

Nancy

Travelled with family
Disliked: Property conditions & facilities
Ok
Stayed 2 nights in Jul 2025

8/10 Good

MAYJU

Stayed 2 nights in Oct 2025

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Il Faisait chaud dans la chambre et incapable de baisser la température À notre arrivée il n’y avait pas de télécommande pour la télé mais le réceptionniste s’est empressé de corriger la situation
Stayed 1 night in Oct 2025

8/10 Good

Ibrahima

Liked: Cleanliness, staff & service
Everything was good, apart from children's noise in the morning
Stayed 2 nights in Oct 2025

10/10 Excellent

Angela, Cardinal

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Andy

Stayed 1 night in Oct 2025

8/10 Good

DanThanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here this past weekend and was very happy with the experience. The hotel offers great value for the price, with spacious rooms and a very nice pool area. Perfect for a comfortable and relaxing stay.
Stayed 1 night in Oct 2025

6/10 Okay

Marie-Josee

Stayed 1 night in Oct 2025

10/10 Excellent

joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the large room! and we had a balcony overlooking the best looking pool area i have ever seen! the bed was huge, bathroom huge , sofa and lots of room. Absolutely loved the room
Stayed 3 nights in Oct 2025

10/10 Excellent

Carol

Stayed 1 night in Sep 2025

8/10 Good

Carole

Travelled with group
Liked: Cleanliness, staff & service, room comfort
chambre propre mais pas assez de serviette pour notre réservation de 3 personnes situation géographique correct
Stayed 2 nights in Oct 2025

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nettoyer air climatisé qui ne refroidit pas et il est inscrit nettoyer filtre, poussière dans la chambre, pas de pression dans la douche, matelas très dur nous avons des maux de dos les 2. Très déçue nous n'y retournerons pas.
Stayed 1 night in Oct 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Judy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unilofts, $183 for a basement room with worn-out IKEA furniture that is not even part of the hotel. Had to walk out of the hotel, walk pass Boston Pizza and go in the next small building. Formerly a garage. Should have gone to a Motel. It was clean but definitely not worth Hotel pricing.
Stayed 1 night in Oct 2025

8/10 Good

Ruth

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was clean and quiet but needs new furnishings. Pool area was nice. Staff was friendly and parking was great
Stayed 2 nights in Oct 2025

6/10 Okay

Melanie

Stayed 1 night in Sep 2025

10/10 Excellent

Forrest

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Had touches of luxury- which was nice for people on a budget. The pool was beautiful with the real chirping birds and statues of polar bears and palm trees. My two year old had a lot of fun swimming. The hotel staff were very friendly. Although I spoke French with them the entire time, it appeared as though all staff were bilingual.
Stayed 1 night in Oct 2025

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice big rooms. Showers and beds need updating. Parking lot as well
Stayed 4 nights in Oct 2025

10/10 Excellent

michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spa and pool sons make us very comfortable
Stayed 1 night in Oct 2025