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Hotel Citadelle

3.0 star property

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Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed | Desk, blackout curtains, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout curtains, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout curtains, free WiFi, bed sheets
Lobby lounge
Breakfast meal

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

View in a map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Place, Base de plein air de Sainte-Foy
    ‪2 min drive‬
  • Place, Laval University
    ‪5 min drive‬
  • Place, Château Frontenac
    ‪13 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(85 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, blackout curtains, free WiFi, bed sheets

Double Room, 2 Double Beds

7.2 out of 10
Good
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, blackout curtains, free WiFi, bed sheets

Superior Room, 1 King Bed

7.0 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout curtains, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed | Desk, blackout curtains, free WiFi, bed sheets

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed | Desk, blackout curtains, free WiFi, bed sheets

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen | Fridge

Deluxe Apartment (8 people)

  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

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About this property

Hotel Citadelle

Hotel in Québec City with 24-hour front desk and coffee shop/cafe
Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, free newspapers, tour/ticket assistance and a vending machine are on-site.
Hotel Citadelle offers 36 accommodations with free newspapers and a hairdryer. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Citadelle. During your stay, you'll be close to Les Galeries de la Capitale. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free newspapers in reception, a lift and a vending machine
  • Guests have great things to say about the helpful staff and the value of their stay
  • 14 minutes by car from Château Frontenac and 5 minutes from Laval University
There's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Citadelle. Free self parking is available.

This 3-star Québec City hotel is smoke free.

The hotel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 063070, 2026-07-31

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 332 out of 1000 reviews
Rating 8 - Good. 332 out of 1000 reviews
Rating 6 - Okay. 183 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 72 out of 1000 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy. Room smelled like smoke and something trying to hide the smell. Left after 1 night even though we paid for 2.
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, and comfortable speaking English, which was appreciated.
Stayed 2 nights in Aug 2025

4/10 Poor

Qasem, Halifax

Travelled with partner
Disliked: Amenities, property conditions & facilities
The motel was OK in general, and the room was acceptable for a one night stay. It's far from downtown Quebec City, and there are some fast food options close by. The room was very old and needed a lot of maintenance and upgrades. Out of the many three stars hotels I stayed in, this was the worst.
Stayed 1 night in Aug 2025

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Room was clean but a bit outdated. A fly was in the room very annoying.
Stayed 1 night in Aug 2025

10/10 Excellent

MAXINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man who checked us in was very accommodating and did a room change with no hesitation so I could have a bathtub
Stayed 1 night in Aug 2025

2/10 Terrible

Katerina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outdated and tired property

Tired rooms with extremely loud window ac units. The exterior and hallways look much better than the rooms. Uncomfortable beds.
Stayed 1 night in Aug 2025

10/10 Excellent

Komalpreet

Stayed 1 night in Aug 2025

8/10 Good

Priyantha, Guelph

Disliked: Staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Sebastien Aubin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Very small room for 4 people , îts a motel .. overpriced…
Stayed 1 night in Aug 2025

8/10 Good

claude

Liked: Cleanliness, staff & service, property conditions & facilities
bien situe
Stayed 3 nights in Aug 2025

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien
Stayed 1 night in Aug 2025

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

W Joanne

Travelled with family
Clean, comfortable
Stayed 6 nights in Aug 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Electric outlet in bathroom doesn't work - missing smoke detector in room - very clean. Windows are a bit dirty. Grounds need a touch up. Overall pretty decent.
Stayed 1 night in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
It was not expensive it was easy to find close to restaurants
Stayed 1 night in Aug 2025

10/10 Excellent

Musabuddin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2025

2/10 Terrible

Kwok

Stayed 1 night in Aug 2025

10/10 Excellent

Feng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, easy parking, checking in and out. We enjoyed our stay.
Stayed 1 night in Jul 2025

8/10 Good

Marie-Chantal

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bien pour un stop ou un court séjour à prix modique. Le personnel à l’accueil a été très courtois et serviable . Chambre propre, vieillotte, mais lit confortable. La base sans plus mais c’est tel qu’annoncé. Une alternative aux hôtels hors de prix à Québec en haute saison.
Stayed 1 night in Aug 2025

6/10 Okay

Mike

Travelled with family
Room was old hotel was old. But room size was big and suprsing comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Myriam

Travelled with partner
Disliked: Amenities, property conditions & facilities
Noisy air conditioner and small room
Stayed 1 night in Aug 2025

2/10 Terrible

Shanthi Sara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not at all clean. For the amount we paid, we expected some basic facilities. The towels and bedsheets had stains and dirt.
Stayed 3 nights in Aug 2025

2/10 Terrible

Sabbir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In my reservation, I had requested for a 2nd floor or above room. It was not met. The room was dirty do were the towels. Had to use stairs. No elevator or ramp. It was a bad experience.
Stayed 1 night in Aug 2025