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Gran Hotel de Querétaro

3.5 star property
VIP Access

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Photo gallery for Gran Hotel de Querétaro

Hallway
Property video
Meeting facility
View from room
Interior entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Laundry
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

View in a map
Juaréz Sur No. 5, Querétaro, QUE, 76000
  • Place, Alameda Hidalgo Park
    ‪10 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪17 min walk‬
  • Place, Josefa Ortiz de Domínguez Auditorium
    ‪2 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Panoramic Suite, 1 King Bed, City View

Panoramic Suite, 1 King Bed, City View | In-room safe, desk, blackout curtains, soundproofing

Panoramic Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 78 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Queen Beds, City View

Superior Suite, 2 Queen Beds, City View | In-room safe, desk, blackout curtains, soundproofing

Superior Suite, 2 Queen Beds, City View

8.8 out of 10
Excellent
(14 reviews)
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(5 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 2 Double Beds, City View

Superior Suite, 2 Double Beds, City View | In-room safe, desk, blackout curtains, soundproofing

Superior Suite, 2 Double Beds, City View

8.6 out of 10
Excellent
(13 reviews)
  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Comfort Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 2 Queen Beds

Executive Suite, 2 Queen Beds | In-room safe, desk, blackout curtains, soundproofing

Executive Suite, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | In-room safe, desk, blackout curtains, soundproofing

Executive Suite, 1 King Bed

  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Gran Hotel de Querétaro

Colonial hotel in Querétaro with a 24-hour front desk
A business centre, concierge services and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, free newspapers and tour/ticket assistance.
Gran Hotel de Querétaro offers 42 accommodations with laptop-compatible safes and free newspapers. 32-inch plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Gran Hotel de Querétaro's great location. During your stay, you're just a quick walk from Zenea Garden. Enjoy features like free WiFi in public areas, plus a business centre and dry cleaning service.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Josefa Ortiz de Domínguez Auditorium and a few minutes from Aqueduct of Santiago de Querétaro
WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. The business-friendly Gran Hotel de Querétaro also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This Colonial Querétaro hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (MXN 220 per night)

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • No lift

More

  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 220 per night(33 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 5:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

Gran de Querétaro
Gran de Querétaro Queretaro
Gran Hotel de Querétaro
Gran Hotel de Querétaro Queretaro
Gran Hotel Querétaro Queretaro
Gran Hotel Querétaro
Gran Querétaro Queretaro
Gran Querétaro
Gran Hotel de Querétaro Hotel
Gran Hotel de Querétaro Querétaro
Gran Hotel de Querétaro Hotel Querétaro

Gran Hotel de Querétaro Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1016 reviews
Rating 8 - Good. 235 out of 1016 reviews
Rating 6 - Okay. 81 out of 1016 reviews
Rating 4 - Poor. 38 out of 1016 reviews
Rating 2 - Terrible. 15 out of 1016 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Property very pretty.
Stayed 1 night in Jul 2025

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Authentic and original

Overall it was pleasant. Staff was super attentive and when we reported a couple of issues, these were promptly resolved. I love the history and authenticity of the decor, fits the surrounding area.
Stayed 4 nights in Jul 2025

2/10 Terrible

Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not a 5 star hotel. It is dirty, disgusting, falling apart and run down. The carpet was stained and the bedding was stained. This hotel looked like a motel in one of the worst movies you could ever imagine..
Stayed 1 night in Jul 2025

10/10 Excellent

Mariel Angel Guerra

Stayed 2 nights in Jul 2025

10/10 Excellent

Raymundo

Stayed 2 nights in Jul 2025

10/10 Excellent

MELINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Jun 2025

10/10 Excellent

Susana

Stayed 1 night in Jun 2025

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean, perfect location! Grear customer service! Recommend this place.
Stayed 1 night in Jun 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
The interior architecture of the hotel and the room had a colonial style. There is a very popular outside bar next to the hotel and there is a VIPS restaurant on the other side of the hotel. The hotel is right in the middle of the charming and vibrant center of town. The church bells ringing at different times day and night, was an enhancement to the experience.
Stayed 3 nights in May 2025

10/10 Excellent

Alejandra

Stayed 1 night in May 2025

10/10 Excellent

Marina, Houston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and helpful staff. Very central located, close to restaurants and little shops. Concierge met us upon arrival to help us with luggage. Hotel has AC and it was appreciated since weather was hot. Bottled water was provided daily. Room was large as well as restroom. Coffee pot provided. We also were welcomed with a bottle of wine and asked us to let them know when we needed cups to enjoy. Room was kept clean daily. Breakfast can be enjoyed there. Bar is also available on site. They helped us get a taxi scheduled for early departure to airport. Great stay.
Stayed 5 nights in May 2025

10/10 Excellent

Robert

Stayed 3 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Stayed 4 nights in Apr 2025

10/10 Excellent

silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shinji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and convenient
Stayed 1 night in Apr 2025

6/10 Okay

Pedro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bell on the church, just next to the hotel, tolling all night, every 30 minutes, was a nightmare. I didn't sleep
Stayed 1 night in Apr 2025

10/10 Excellent

Mirtha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and great service. Hotel carpet needs an update. Also, a foul smell was coming out of the bathroom drain, it needs some improvement. Breakfast buffet does need more breakfast options, it was very limited. But we really liked the hotel, and the staff was professional and helpful.
Stayed 3 nights in Mar 2025

6/10 Okay

Thomas

Stayed 1 night in Mar 2025

4/10 Poor

PAUL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shabby, rundown, noisy and dark

Shabby condition: stained carpets, surly staff Choice between room with ! NO NATURAL LIGHT ! or noisy room overlooking square It absolutely shouldn't be considered 5 stars
Stayed 2 nights in Mar 2025

10/10 Excellent

Edward A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and location
Stayed 1 night in Mar 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great staff and central location. Only downside is that the rooms with a view can be a little loud, but again that's expected due to its location. Additionally, rooms with no view can be stuffy especially if it's warm. There is ac so it helps
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Stayed 1 night in Feb 2025

10/10 Excellent

Perla, Tacoma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel stuff very friendly rooms are nice and very safe
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming colonial building in the middle of town. Can't beat those lofty vaulted ceilings!
Stayed 2 nights in Feb 2025