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Hotel Rio Queretaro

3.5 star property

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Photo gallery for Hotel Rio Queretaro

Ecotours
Interior detail
Breakfast, lunch, dinner served; Mexican cuisine
Lobby sitting area
Breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Andador Matamoros 12, Centro Historico, Querétaro, QUE, 76000
  • Place, Teatro de la Ciudad
    ‪1 min walk‬
  • Place, Querétaro Cathedral
    ‪2 min walk‬
  • Place, Zenea Garden
    ‪3 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (1 Cama Matrimonial)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room (1 Cama Matrimonial)

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room (1 Cama Queen)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room (1 Cama Queen)

9.0 out of 10
Wonderful
(10 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Rio Queretaro

Family-friendly hotel with a restaurant, near Aqueduct of Santiago de Querétaro
This hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre.
Hotel Rio Queretaro offers 22 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 28-inch LCD televisions come with premium cable channels and first-run films. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Rio Queretaro. During your stay, you're just a quick walk from Teatro de la Ciudad. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at Dos Patios
  • Full breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Steps from Teatro de la Ciudad and Museum of the Restoration of the Republic
  • Airport, shopping centre and casino shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and limo/town car service are available.

Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hotel Rio Queretaro. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Dos Patios – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.
El Rinconcito – On-site bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (MXN 180 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 125 to 150 for adults and MXN 80 to 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Dos Patios
  • El Rinconcito

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • In a regional park
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2011

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 28-inch LCD TV with premium cable channels
  • First-run films

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Rio Queretaro

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 350.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 125 to 150 for adults and MXN 80 to 100 for children
  • Airport shuttle fee: MXN 1400 per person (one-way)
  • Airport shuttle fee per child: MXN 1400 (one-way)
  • Nearby parking fee: MXN 180 per day(1148 ft away; open 24 hours)
  • Rollaway bed fee: MXN 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Hotel Rio Queretaro offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Rio Queretaro
Rio Queretaro

Hotel Rio Queretaro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 585 reviews
Rating 8 - Good. 205 out of 585 reviews
Rating 6 - Okay. 51 out of 585 reviews
Rating 4 - Poor. 18 out of 585 reviews
Rating 2 - Terrible. 18 out of 585 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacob

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow

Loved the friendliness of the staff, the cleanliness, and the location! Close to coffee shops, restaurants, and museums.
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El internet y wifi muy deficiente
Stayed 3 nights in Nov 2023

6/10 Okay

Alejandra

Travelled with partner, Travelled with group
Liked: Cleanliness
Too noisy on the rooms of the first floor, no warm water, old rooms. I reserved a king room and upon arrival told us they didnt have any availability.
Stayed 3 nights in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay at Rio Hoteles in Querétaro! Everyone was very nice, but particularly Alejandro & Ricardo. My room was clean. It is noisy in the evening and you can hear the bell churches but I really didn’t mind. Ricardo was my Uber driver and took me to all the magic Pueblos around. I even met his Mom, who made me a Calavera Catrina make-up. The Hotel is well located in the Centro and near a beautiful park. I now have a new family in Querétaro!
Stayed 10 nights in Oct 2023

10/10 Excellent

GILBERT

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Jesus and all hotel personnel were great.
Stayed 4 nights in Oct 2023

6/10 Okay

Josefina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the shower I let the water run about more than 5 minutes and nathing
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher, La Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swift check-in & check-out. Friendly helpful front desk staff. Huge room with a/c and perfectly clean. Only negative would be how long it took to get hot water in the shower (in excess of 10 minutes!). Perfect location in the city center. Great places to eat, drink, tours to take. Safe area. Great value!
Stayed 2 nights in Aug 2023

8/10 Good

Rafael

Travelled with partner
El hotel está en una excelente ubicación y el personal es atento siempre dispuestos a ayudar no hay elevador por lo cual sería un problema para personas deshabilitadas pero fuera de eso todo muy bien
Stayed 4 nights in Jul 2023

6/10 Okay

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Updated property, nice furnishings, central location. Water pressure and delivery of hot water in the shower was not good. My room was clean, lobby was clean, and the common areas were clean. Noise was definitely a problem; situated on a busy andador full of bars and restaurants, busy loud restaurant and bar in hotel, close to churches where fireworks were exploding at all hours, and church bells ringing. Staff was friendly and accomodating. However, I will not stay here again.
Stayed 2 nights in Jun 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Know what you booked

The only problem we had was at check in when the room they gave us was not what we had paid for(the most expensive room listed). After pointing this out, they showed us two other rooms to pick from. The room and entire hotel was very clean and we had no other problems.
Stayed 9 nights in May 2023

10/10 Excellent

Mauro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax and walk around the beautiful Querétaro Centro.
Stayed 3 nights in May 2023

10/10 Excellent

NORMA ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 2 nights in May 2023

8/10 Good

Armando

Liked: Cleanliness, staff & service
Location is perfect. Lots of historic sites are within walking distance. Rooms are simple, down to the minimum. There are no elevators and stairs are a bit narrow. Keep that in mind if you hace difficulty getting around. Staff is very professional and will assist you in any way they can. Rooms are clean every day. Nice place.
Stayed 7 nights in Apr 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and comfortable. Staff very nice.
Stayed 1 night in Mar 2023

8/10 Good

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy with construction and a drunk smashing a bottle at 2:00am in front of door of one of my travelers. The desk did nothng about it.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful time in Querétaro

Fantastic location in Querétaro. The hotel was walking distance to all the main sights and there was a good selection of restaurants and coffee shops nearby. Will definitely stay here again.
Stayed 2 nights in Feb 2023

2/10 Terrible

Martha

Stayed 3 nights in Jan 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Very helpful with transportation planning Our room was a bit noisy late in the evening due to it’s location in the hotel Overall we had a great stay

10/10 Excellent

James

10/10 Excellent

Luis Abelardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!

10/10 Excellent

Luis Abelardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!

10/10 Excellent

Jacquie

Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Hotel staff was very polite and rooms were great
Stayed 1 night in Nov 2022