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Holiday Inn Raleigh Downtown - Capital by IHG

3.0 star property

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Photo gallery for Holiday Inn Raleigh Downtown - Capital by IHG

Breakfast buffet
Business centre
Front of property – evening/night
Terrace/patio
Lobby sitting area

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
320 Hillsborough St, Raleigh, NC, 27603
  • North Carolina Museum of Natural Sciences
    ‪6 min walk‬
  • Raleigh Convention Center
    ‪9 min walk‬
  • North Carolina State University
    ‪4 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪21 min drive‬

Room options

Standard Room, 2 Queen Beds (High Floor)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (High Floor)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room

  • 23 sq m
  • Sleeps 2
  • 1 Single Bed

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About this property

Holiday Inn Raleigh Downtown - Capital by IHG

Hotel with a 24-hour fitness centre, a quick walk to North Carolina State Capitol
A 24-hour fitness centre, a 24-hour business centre and self parking are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk and express check-in are on-site. Housekeeping is available on request.
Holiday Inn Raleigh Downtown - Capital by IHG offers 203 accommodations with a safe and free newspapers. 32-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Raleigh hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Raleigh Downtown - Capital by IHG. During your stay, you're just a quick walk from Raleigh City Hall. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the area's walkability and the clean guestrooms
  • Just a 5-minute walk from North Carolina State Capitol and 10 minutes on foot from Marbles Kids Museums
Public spaces have free WiFi. You'll find a 24-hour business centre on site. A 24-hour fitness centre, a vending machine, and a garden are also featured at Holiday Inn Raleigh Downtown - Capital by IHG. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Raleigh hotel.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 15 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from 19 May 2025 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 15 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Capital Hotel Raleigh Downtown
Holiday Inn Raleigh Downtown
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital Hotel
Raleigh Capital By Ihg Raleigh
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital an IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Raleigh
Holiday Inn Raleigh Downtown - Capital by IHG Hotel Raleigh

Holiday Inn Raleigh Downtown - Capital by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 263 out of 1001 reviews
Rating 8 - Good. 214 out of 1001 reviews
Rating 6 - Okay. 196 out of 1001 reviews
Rating 4 - Poor. 189 out of 1001 reviews
Rating 2 - Terrible. 139 out of 1001 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaquille

Stayed 1 night in May 2025

10/10 Excellent

ADONTE

Stayed 1 night in May 2025

10/10 Excellent

Damrcus

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about the hotel from location to cleanliness
Stayed 1 night in May 2025

8/10 Good

Ronald

Stayed 1 night in May 2025

4/10 Poor

Clayton

Travelled with group
Liked: Staff & service
Disliked: Amenities
Room was very outdated. Shower drain was not working and found multiple cockroaches
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Koreena

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in May 2025

2/10 Terrible

Rusty

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible Hotel! Holiday Inn on 5/15/25

Stay in a lot of hotels, this was one of the worst. Building was in terrible disrepair, and rooms were NOT comfortable or clean. We later found out this was the last week before the build was being completed gutted and turned into another hotel. Then everything made sense. Staff was friendly though. Hopefully, the pending renovations will provide a much better experience for guests in the future.
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Though this is not a fancy property and is in need of updates, it was clean and the staff were helpful and there was hot coffee in the foyer in the morning. Easy to park and then walk to area shops and restaurants.
Stayed 1 night in May 2025

2/10 Terrible

john

Stayed 1 night in Feb 2025

2/10 Terrible

john

Disliked: Staff & service
Staff was very rude and ruined the experience.
Stayed 1 night in May 2025

6/10 Okay

Kai-Joachim

Travelled with family
Liked: Staff & service
Outdated.
Stayed 2 nights in May 2025

10/10 Excellent

Charles, Bronx

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Tammy

Stayed 1 night in Apr 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

jake

Stayed 2 nights in May 2025

2/10 Terrible

elizabeth

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
It is very old and dirty. The bathroom is so small and dirty. The ac and tv did not work. The front desk person was extremely rude and unprofessional. The room smelled. I could go on and on.
Stayed 1 night in May 2025

6/10 Okay

Joshua

Stayed 1 night in Apr 2025

8/10 Good

W

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Andy

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff. Hotel condition very bad, in disrepair.
Stayed 2 nights in Apr 2025

6/10 Okay

Kiana

Travelled with partner
Liked: Staff & service
Elevator was broken. Ac was broken and so loud. Never got sleep. No breakfast. Little soap/shampoo and was not refilled by cleaning workers.
Stayed 4 nights in Apr 2025

8/10 Good

Kadijah

Liked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Riqiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for Dreamville weekend and it was a wonderful experience. Check in was seamless and it is right downtown so everything we needed was walking distance.
Stayed 4 nights in Apr 2025

6/10 Okay

marc

Liked: Cleanliness, room comfort
Disliked: Staff & service

Disappointed traveler

We booked about a month in advance and when we arrived was told that they gave our room away and there no rooms left. After searching their database, said they had a room available for us. This was at close to midnight. Was not impressed with the staff member who checked us in and felt betrayed by the hotel after traveling from NH to Raleigh. We were told earlier, a late check in was ok.
Stayed 2 nights in Apr 2025