2/10 Horrible
Peter D.
11 nov. 2024
No wifi and poor service
I would not rent this townhouse if you need working wifi. We rented the property for a month, and the first day there, notified the owner that the wifi wasn’t working. My wife does telehealth and needs a good wifi connection to be able to talk to her patients. The owner said they would fix it, but he took no action. Over the next two weeks, he told me repeatedly that they were working on fixing it, would fix it the next day, etc. To get decent quality wifi for my wife’s clinical practice, we went to the ATT store, looked at Starlink, and even tried to rent a hotel room that would have better wifi. We offered to troubleshoot the wifi connection with the internet provider coming onsite and the owner refused.
It became clear that the owner has nobody local in Reno when we asked the owner to replace two lightbulbs that were out when we arrived. The owner said he would drop them off the next day but never did. Finally I ended up buying them myself after the owner promised to reimburse me.
The wifi finally got fixed two weeks into a month-long stay by providing a new high speed modem. I was told the new modem would only be in the townhouse for the rest of our stay and would then be removed (presumably due to cost). Stay away if you need to be connected to the internet and want decent in-town service.
Peter D.
Séjour de 30 nuits en octobre 2024