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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Free daily buffet breakfast
Lobby
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

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4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪7 min drive‬
  • Place, University of Richmond
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,842 reviews
The price is CHF 96
includes taxes & fees
30 Oct - 31 Oct
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About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel with free breakfast and fitness centre
Along with an indoor pool, this hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and laundry facilities are on-site.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Comfort Suites Innsbrook - Short Pump. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
Guests are served a free buffet breakfast daily from 6 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 5 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.6
Rating 10 - Excellent. 281 out of 1013 reviews
Rating 8 - Good. 207 out of 1013 reviews
Rating 6 - Okay. 182 out of 1013 reviews
Rating 4 - Poor. 151 out of 1013 reviews
Rating 2 - Terrible. 192 out of 1013 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
Stayed 1 night in Jul 2025

4/10 Poor

Susan, Westerly

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was very disappointed staying here. The whole hotel was very dirty and falling apart. Our room smelt like old vomit, the bathroom door handle was falling off. The dirt and dust everywhere was awful and the ceiling was leaking in multiple places in the common area next to the breakfast buffet with no bucket to catch it in some areas. Our entire floor smelt like marijuana. We never made it to the pool because we were disgusted by everything else.
Stayed 3 nights in Jul 2025

8/10 Good

SHERI

Stayed 2 nights in Jun 2025

4/10 Poor

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Toby

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brenda J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable rooms
Stayed 1 night in Jul 2025

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gross

The room was dirty and smelled musty. The couch was missing a cushion. However, it was so gross I wouldn’t sit on it anyway. The phone had no cord. There was no iron. We couldn’t get a blanket. The front desk was rarely manned. Breakfast area was well maintained.
Stayed 1 night in Jul 2025

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Leo

Travelled with family
Stayed 1 night in Jul 2025

6/10 Okay

Anna, Raleigh

Travelled with partner
Liked: Cleanliness, property conditions & facilities
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
Stayed 2 nights in May 2025

2/10 Terrible

Ellen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hell hotel... runaway!

The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
Stayed 3 nights in Jul 2025

2/10 Terrible

Stephen

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When we got there, our original room had been given to someone else. The nice gentleman found us another room. We walked in and it smelled like straight animal urine and the doorknob was not turning right so it was hard to open the door. We went back down and got a 2nd room. It was filthy. The beds weren't made. There was pee on the toilet. Trash in the can. A whole doorknob was missing. The gentkeman moved us again. The room had a mildew smell but it was the last one on a holiday weekend so we kept it. The lightbulbs kept flashing so we had to keep most of the lights off. They also only gave us 3 towels for 6 people and they had no other ones. Then the pool was literally green. The first night they actually had people swimming in it. And to make it worse, my daughter and I woke up with strange bites
Stayed 2 nights in Jul 2025

2/10 Terrible

Michael

Stayed 1 night in Jun 2025

4/10 Poor

Michael

Bad

It took 4 trips to the front desk to get my keycards correct. Finally gave me a different room, that had hair in the tub
Stayed 1 night in Jul 2025

2/10 Terrible

Ada anabella

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Heather

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a suite with a kitchenette and paid for it online 2 weeks prior to my arrival, but was told none were available when I checked in at the front desk. The clerk asked if I had pets with me, I said no. She gave me a room that smelled like wet dog piss and the air conditioner unit was broken, blowing warm air into the dog stenched room. I requested to be moved and she said it was "full house", called her manager and then I was put in a room with a broken tub that leaked out on the floor beside the bed there was a missing lamp fixture in the bathroom and the main rug had a large red stain on it, but luckily the air conditioner worked. The indoor pool was labeled "out of order" on the door and appeared to be out od use for a good while. I do NOT recommend this location to anyone. Never. Ever.
Stayed 1 night in Jul 2025

6/10 Okay

Vivian

Disliked: Cleanliness, property conditions & facilities

Disappointed

Stayed 1 night in Jul 2025

10/10 Excellent

Srikanth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Danel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This had to be the worst Hotel that I’ve ever been to. Me and my family stayed for five hours and we had to leave. The AC didn’t work so the heat was unbearable. The hotel room smelled like dog urine, smoke and mildew. The pull out couch could not be slept on or even sat on it was so disgusting spots of God knows what all over it. The carpet side paneling was falling off the wall. Hand prints smeared all over the head boards. My wife is allergic to mold and pet dander so she couldn’t sleep and started having an allergic reaction.
Stayed 1 night in Jun 2025

10/10 Excellent

Ciro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Treasure

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jun 2025

4/10 Poor

Sandra

Business traveller
Liked: Property conditions & facilities, room comfort
Checking in and out was fast and easy. Only negative was breakfast. They were out of everything except oatmeal and some cereal. Requested items to be restocked & the server took forever, breakfast time was almost over by the time she started to restock. Then everyone came back to get food & it was all gone again before the line was down. She never. Brought anything else out. I would recommend eating somewhere else for breakfast. It was quite stressful.
Stayed 1 night in Jun 2025

8/10 Good

Taylor

Stayed 2 nights in May 2025