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Hyatt Place Richmond/Innsbrook

Property class: 3

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Photo gallery for Hyatt Place Richmond/Innsbrook

A bar area with a curved counter, stools, a beverage cooler, and a television screen.
A hotel room with a gray sofa, a bed, a TV, and a large window with curtains.
A sign for a Hyatt Place hotel with a landscaped area in front.
An outdoor patio area with round tables, benches, and trees.
A multi-story hotel with a prominent "Hyatt Place" sign, a covered entrance, and a parking lot.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
4100 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪5 min drive‬
  • Place, Elk's Lodge
    ‪6 min drive‬
  • Place, Regency Square Mall
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

A hotel room with two beds, a bathroom, and a large window with curtains.

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

8.4 out of 10
Very good
(33 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a gray sofa, a bed, a TV, a window with curtains, a door with glass panels, and a framed abstract artwork on the wall.

Standard Room, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(68 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Bathtub

A hotel room with a wooden desk, a framed artwork, a coffee maker, and a mirror reflecting a chair and lamp.

Room, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

A hotel room with a gray sofa, a bed, a TV, a window with curtains, a door with glass panels, and a framed abstract artwork on the wall.

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(13 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Multiple Beds (High Floor)

A hotel room with two beds, a bathroom, and a large window with curtains.

Room, Multiple Beds (High Floor)

8.8 out of 10
Excellent
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Room

  • Sleeps 6
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

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includes taxes & fees
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About this property

Hyatt Place Richmond/Innsbrook

Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free weekday breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available once per stay.
Hyatt Place Richmond/Innsbrook offers 124 accommodations with DVD players and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Hyatt Place Richmond/Innsbrook gets good marks from our customers. During your stay, you'll be close to Short Pump Town Center. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Just a 4-minute drive from Short Pump Town Center and 12 minutes from University of Richmond
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1195 square feet (111 square metres) and includes conference space. The business-friendly Hyatt Place Richmond/Innsbrook also features a 24-hour fitness centre, a picnic area, and express check-in. For a fee, parking is available. A complete renovation of Hyatt Place Richmond/Innsbrook was completed in March 2025.

This 3-star Glen Allen hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:00 AM.
Hyatt Place Richmond/Innsbrook has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 5 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room cot
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)

Business services

  • 1,195 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Renovated entire property - March 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 453 out of 1010 reviews
Rating 8 - Good. 242 out of 1010 reviews
Rating 6 - Okay. 153 out of 1010 reviews
Rating 4 - Poor. 79 out of 1010 reviews
Rating 2 - Terrible. 83 out of 1010 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff..Clean hotel
Stayed 2 nights in May 2026
Verified review

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping, great breakfast!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was served everyday and the chef cook Naquil was so amazing. Clean rooms, nice staff and parking was easy to get in and out.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great I left an item at the hotel and they shipped it to me quickly. Good stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, clean rooms. Good breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Spotlessly clean room and friendly staff, great breakfast as well as local beers available at the reception.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice cozy
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
Room was large and hotel was clean and quiet
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Cecilia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was sufficient. The staff a
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Blaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room size -me mini fridge - Comfy bed Adjustable TV can be used to seen by couch and bed
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really great and different in the 3 days we stayed there. The weekend chef/cook was amazing (Naquil) She works only the weekend j was told and was sweet and compassionate with my mom’s diet. Plenty of parking , clean rooms that j even ended up taking a second room for my son and they were able to find me a room right away. Any incident we had, they took care of it right away.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly, the breakfast was great as well
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly from the start. The coffee in the lobby was excellent. Room was very clean and the towels were so soft. Only thing was there was no microwave in the room and there was people running up and down the halls very late at night. Overall the stay was very nice.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rachel

Convenient place to stay close to lots of amenities. Staff were friendly, room was clean and breakfast was hot.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The staff and the room were perfect.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Blossem

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Lynn

Room was a little loud but overall a very good stay.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Renee

Liked: Cleanliness, staff & service
Yes. The staff at night was not cool - the manager. But the day staff including housekeeping were really great
Stayed 1 night in Apr 2026
Verified review

8/10 Good

AMY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is a little rough around the edges but our room was spacious and very clean. The breakfast was very good and cooked right on the premises. Food was brought out hot and fresh. The staff were on their phones and not engaging but friendly when spoken with. The location is terrific. Maybe you save a few bucks staying here but I’d pay more for a hotel that is being maintained better.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Clean room, very nice staff and a great breakfast. It was super crowded with students but still managed very well for those of us who were just travelling with our families.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
The lobby smelt like there was a sewage
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was outstanding and breakfast was amazing
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was scant and cleaned out by 8am. The area felt very safe. Room was very clean. My only complaint was too many loud people hanging in the lobby, all part of a soccor tournament. They were there for hrs. Running in halls, banging doors. Traveled with our dog, it worked well.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient, staff was great.
Stayed 2 nights in Aug 2025