2/10 Terrible
Wualmih
Travelled with group
27 Mar 2025
As for the location, it is excellent, with numerous shops, restaurants, and the beach in close proximity. I was pleased with it. Regarding the hotel: Upon entering the room, we discovered that the sheets were soiled, stained with makeup, and had black marks. When we lodged a complaint, the staff provided a false explanation, stating that the maid was parking, which was a blatant untruth. Only one night agent demonstrated exceptional attentiveness. Upon checkout, he informed us that our bags would be stored, and we were welcome to visit the beach, return, and utilize the facilities bathroom However, upon our return, although our bags were stored as promised, we were unable to shower or change due to a reported lack of towels, which was unacceptable for a hotel of this caliber. The baggage handler consulted with the front desk staff, who confirmed the unavailability of towels. This hotel proved to be the most disappointing establishment I have ever had the misfortune of booking.
Wualmih
Stayed 2 nights in Mar 2025