2/10 Terrible
Sharon
18 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
This was my second time standing there both times was awful. The rooms are very nasty. They are not clean. I stepped out for a minute when I came back. My key card couldn’t work on both trips. They tell me that they are having problems with the key cards when I get back to the room Someone had been in the room. The service man tell me that maintenance was in the room, but whoever was in the room had been smoking, bed with script. Everything has been moved around the service guy call someone on the phone and he says sorry ma’am. We did not check no one into the room. I explain to them. I never said you check no one into the room, but someone’s been in the room smoking, and I don’t smoke so finally they give me another room I get into the room there’s hair and cigarettes ashes on the floor so I was very frustrated. The TV didn’t work on the first trip. They told me it was because of the storm on the second trip that’s even they work again at this point I’m like no no need to complain to the other. They’re not trying to fix anything around here. I’ll be gone by morning around 5:45 AM. Someone’s going around knocking on all the guest doors waking me up at my sleep. Checkout tab is not until 11 AM. This has been a very awful trip. I do not recommend this hotel to no one. They need to fix a lot of things. Food don’t work and it’s just nasty and awful everywhere.
Sharon
Stayed 2 nights in May 2025