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Best Western Plus Hotel Universo

4.0 star property

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Bar (on property)
Restaurant
Superior Room, 1 King Bed | 1 bedroom, premium bedding, memory-foam beds, minibar
Superior Room, 1 King Bed | 1 bedroom, premium bedding, memory-foam beds, minibar
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Via Principe Amedeo 5/B, Rome, RM, 185
  • Basilica di Santa Maria Maggiore
    ‪5 min walk‬
  • Trevi Fountain
    ‪16 min walk‬
  • Colosseum
    ‪18 min walk‬
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, premium bedding, memory-foam beds, minibar

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(29 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, memory-foam beds, minibar

Junior Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms | 1 bedroom, premium bedding, memory-foam beds, minibar

Family Room, Multiple Beds, Connecting Rooms

10.0 out of 10
Exceptional
(11 reviews)
  • 24 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Comfort Room, 1 King Bed (Twin bed on request)

Comfort Room, 1 King Bed (Twin bed on request) | 1 bedroom, premium bedding, memory-foam beds, minibar

Comfort Room, 1 King Bed (Twin bed on request)

9.2 out of 10
Wonderful
(203 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, Multiple Beds

Comfort Room, Multiple Beds | 1 bedroom, premium bedding, memory-foam beds, minibar

Comfort Room, Multiple Beds

9.2 out of 10
Wonderful
(43 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Comfort Room, 2 Single Beds

Comfort Room, 2 Single Beds | 1 bedroom, premium bedding, memory-foam beds, minibar

Comfort Room, 2 Single Beds

9.0 out of 10
Wonderful
(23 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, memory-foam beds, minibar

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | 1 bedroom, premium bedding, memory-foam beds, minibar

Standard Room, 1 Single Bed

9.0 out of 10
Wonderful
(21 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed (Small Room;Bed is French Bed)

1 bedroom, premium bedding, memory-foam beds, minibar

Standard Room, 1 Double Bed (Small Room;Bed is French Bed)

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

Triple (Without Cot)

  • Sleeps 3

Single Room

  • Sleeps 1

Double With Extra Bed

  • Sleeps 3

Twin With Extra Bed

  • Sleeps 3

Double Room

  • Sleeps 2

Double Single Use

  • Sleeps 1

Twin Room Single Use

  • Sleeps 1

Twin Room 1/2 Pax

  • Sleeps 2

View all photos for Comfort king Room

1 bedroom, premium bedding, memory-foam beds, minibar

Comfort king Room

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort twin Room

1 bedroom, premium bedding, memory-foam beds, minibar

Comfort twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

1 bedroom, premium bedding, memory-foam beds, minibar

Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite -two levels

1 bedroom, premium bedding, memory-foam beds, minibar

Junior Suite -two levels

  • Sleeps 2
  • 1 King Bed

View all photos for Small Room

1 bedroom, premium bedding, memory-foam beds, minibar

Small Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room - two levels

1 bedroom, premium bedding, memory-foam beds, minibar

Deluxe Room - two levels

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Triple Room

1 bedroom, premium bedding, memory-foam beds, minibar

Comfort Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Single Room

1 bedroom, premium bedding, memory-foam beds, minibar

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

1 bedroom, premium bedding, memory-foam beds, minibar

Family Room

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

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About this property

Best Western Plus Hotel Universo

Eco-certified hotel with full-service spa and fitness centre
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a rooftop terrace are on-site.
Best Western Plus Hotel Universo offers 197 air-conditioned accommodations with minibars and a safe. Memory foam beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers with a deep soaking bath, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
The breakfast at Best Western Plus Hotel Universo gets high marks from our customers. During your stay, you're just a quick walk from Via Nazionale. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort, spaciousness and cleanliness
  • Within a 10-minute walk of Baths of Diocletian and Basilica di Santa Maria Maggiore
  • Airport pick-up shuttle service available for a fee
  • Dogs welcome for a fee
Best Western Plus Hotel Universo offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A rooftop terrace, a vending machine, and multilingual staff are also featured at the eco-certified Best Western Plus Hotel Universo. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

This 4-star Rome hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Best Western Plus Hotel Universo has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 40 per day); reservations required
  • 24-hour airport pick-up shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Built in 1900
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.50 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Airport shuttle fee: EUR 55 per vehicle
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT058091A1BKURIB8A

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bw Hotel Universo
Bw Hotel Universo Rome
Bw Universo
Bw Universo Rome
Best Western Hotel Universo Rome
Best Western Hotel Universo
Best Western Universo Rome
Best Western Universo
Hotel Universo Rome
Best Western Plus Hotel Universo Rome
Best Western Plus Universo Rome
Best Western Plus Universo
Best Western Rome
Best Plus Universo Rome
Best Western Plus Hotel Universo Rome
Best Western Plus Hotel Universo Hotel
Best Western Plus Hotel Universo Hotel Rome

Best Western Plus Hotel Universo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1033 out of 1588 reviews
Rating 8 - Good. 393 out of 1588 reviews
Rating 6 - Okay. 119 out of 1588 reviews
Rating 4 - Poor. 30 out of 1588 reviews
Rating 2 - Terrible. 13 out of 1588 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walk to the train, metro or stations all less than 5 minute. Around hotel there are many good restaurant . There are many other food options in the train stations too.Specifically thank for the reception guy, he is very nice and friendly.
Stayed 3 nights in Apr 2025

8/10 Good

Claude

Stayed 2 nights in Apr 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rome April 2025

A three day stay after an 11 day cruise. A great spot to wind down, central to the main railway station, metro and bus services. So, in essence just a short ride away from all the major tourist attractions. It is a modern establishment, great amenities, great food, and very helpful and friendly staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Quite familiar and very helpful staff. The breakfast buffet excellent
Stayed 2 nights in Apr 2025

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Overall the stay was ok. The hotel was pretty clean. Rooftop bar was closed for renovations. Breakfast Buffet that they push is overrated. Shuttle service is over priced , you are better off getting a taxi. Staff not very friendly and informative. For example, did not tell us about placing the card in a slot near the door for the electricity to work. Air conditioning did not work either. Room was so stuffy.
Stayed 7 nights in Mar 2025

8/10 Good

Hein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Universo was clean, staff were very helpful, and location was great. The hotel was close to main transportation hub, Termini Station. Also there were several good places to eat within the blocks surrounding the hotel. I would recommend this hotel.
Stayed 6 nights in Apr 2025

8/10 Good

geeta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very convenient for location. Little pricey for the area of room but for its location convenience and its safety. Worth it
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness

Modern hotel

This was a nice & modern hotel for Rome. Room was nice but had a design flaw so effectively we had a glass window without any shutters or curtains and light flooded in all day and night. We had to escalate to hotels.com and the hotel changed our room the next day. The a/c of the first room also made a noise like a motorbike so in all we had a terrible night's sleep. The second room had a quieter a/c and no problems with windows but the shower door didn't close properly, leaking water all over the bathroom floor. It was fine for us, though. The hotel is a five-minutes walk from Termini station. The area is gritty with lots of touristy, expensive, terrible food options but we found one decent restaurant nearby. The hotel restaurant is also nice for dinner (avoid the pumpkin fusilli though). Staff was generally nice. We were surprised to be asked for a 3% tip when leaving. We didn't pay but it was awkward to be asked.
Stayed 3 nights in Apr 2025

2/10 Terrible

Chi sung

Travelled with family, Travelled with group
Disliked: Amenities
Terrible management and service
Stayed 2 nights in Mar 2025

10/10 Excellent

Susan

Last night in Roma!

Easy check in and out. Great location! Room very comfortable, with everything you could need.
Stayed 1 night in Apr 2025

8/10 Good

Jeffrey, Arlington

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable, hotel. It worked well as a base for exploring Rome. The staff was helpful and provided good service. Lost a star due to the lack of coffee - they had a coffee bar but it was not attended to regularly. Only instant coffee was available in the room.
Stayed 5 nights in Mar 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property to stay at.
Stayed 5 nights in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

The experience was good. They didn’t have the cool air conditioning turned on but when I asked about it they did later on. They even allowed me to gain entry into the room earlier than anticipated! This hotel was a great place to stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

Heycel, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to Termini Station. Breakfast was great. Room was updated and huge
Stayed 2 nights in Mar 2025

8/10 Good

Alariyah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good hotel but bathroom fixtures could have used a bit more cleaning but overall a beautiful hotel and very nice staff and great breakfast. Also very cheap and good shops around
Stayed 3 nights in Mar 2025

8/10 Good

Tak Kuen

Liked: Cleanliness
No kettle
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and Comfortable

Large hotel, easy walk with large suitcase, to/from Termini railway station for regional trains and metro. Frequent bus services to the usual tourist sites in streets close to hotel and at Termini. Reception staff were friendly, spoke excellent English and most were helpful. The property is serviced by three lifts. Small room is cosy but adequate for two people. Two chairs, spacious bathroom, walk-in shower equipped with a grab bar. Air con was very quiet and the opening window very welcome. Blackout curtains were excellent. Some noise from adjoining rooms. Our room was serviced daily. Two chairs, a small wardrobe, kettle with tea coffee, frig. One English language TV channel. More power points and charging points and a second baggage stand would be useful. We found the light switches complicated and confusing. Dining room offers breakfast (E16) and dinner and room service breakfast is available. Ice available from the bar and purified water from dispenser on each floor to refill bottle in room. Many reasonably priced restaurants serving tasty meals within a minute’s walk from the hotel. A tabac (closed Sunday) in the next block sells tickets for bus, metro etc.
Stayed 6 nights in Mar 2025

10/10 Excellent

Anh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt welcome, and safe in / around hotel. Triple room was large enough for 3 of us. It is always clean and plenty of supplies in the room. Hotel is convenient to train station and most place we wanted to visit.
Stayed 8 nights in Mar 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and close to metro!
Stayed 8 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and comfortable

Enjoyed my stay at this hotel! Was lucky enough to get a room upgrade, so had a surprisingly large room for my quick one night stopover in Rome. I appreciated that the hotel was so easy to get to from the train station, and also walking distance from many key attractions.
Stayed 1 night in Mar 2025

4/10 Poor

Megan

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Charged me for an extra person. Moved me to a suite. When I was ready to have them come to make the bed. The man didn't know how to do it , so they had to sleep on the couch and he gave me sheets. Not worth the upcharge Won't stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, from being able to check in a bit early after a long flight, to being able to relax before heading to our next destination. Staff went above and beyond. Front desk staff was always available to help and answer questions. One of the managers made sure to greet us to make sure everything went well. Breakfast had many options for me, someone who has many restrictions on food. Room was very clean and had lots of room for me and my son.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Rooms were very cleaned and the hotel was accessible to train station and easy access to all Rome sites. Highly recommended
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025