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Marsden Stay Rotorua

3.0 star property

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Superior Two Queen Room | Desk, free WiFi, bed sheets
Reception
Reception
Outdoor pool
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
273 Fenton St, Rotorua, Bay of Plenty, 3010
  • Place, Rotorua Central Mall
    ‪7 min walk‬
  • Place, Tamaki Maori Village
    ‪13 min walk‬
  • Place, Polynesian Spa
    ‪16 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Superior Two Queen Room

Superior Two Queen Room | Desk, free WiFi, bed sheets

Superior Two Queen Room

8.0 out of 10
Very good
(43 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room

Desk, free WiFi, bed sheets

Superior King Room

9.4 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

Desk, free WiFi, bed sheets

Standard Queen Room

9.8 out of 10
Exceptional
(9 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Suite

Desk, free WiFi, bed sheets

Two Bedroom Suite

8.4 out of 10
Very good
(5 reviews)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Queen Room

Desk, free WiFi, bed sheets

Superior Queen Room

8.6 out of 10
Excellent
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Marsden Stay Rotorua

Along with an outdoor pool, this smoke-free hotel has free self-parking and free Wi-Fi in public areas. Weekly housekeeping is available.
Marsden Stay Rotorua offers 56 accommodations with a hairdryer and free toiletries. 42-inch Smart televisions come with digital channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Marsden Stay Rotorua, you're just a quick walk from Racing Rotorua. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include luggage storage
  • Just a 2-minute drive from Polynesian Spa and 7 minutes from Skyline Rotorua
Marsden Stay Rotorua offers its guests an outdoor pool. Public spaces have free WiFi. Free self parking is available.

This 3-star Rotorua hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (weekly)

Accessibility

  • No lift
  • Thin carpet in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

More

  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open from Monday to Monday (9:00 AM to 6:00 PM), Tuesday to Saturday (8:00 AM to 6:00 PM) and Sunday to Sunday (9:00 AM to 5:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property's front desk is open during the following times:
  • Monday - Monday: 9:00 AM - 6:00 PM
  • Tuesday - Saturday: 8:00 AM - 6:00 PM
  • Sunday to Sunday: 9:00 AM to 5:00 PM
Front desk staff will greet guests on arrival at the property.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Marsden Stay Rotorua Hotel
Marsden Stay Rotorua Rotorua
Marsden Stay Rotorua Hotel Rotorua

Marsden Stay Rotorua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 93 out of 320 reviews
Rating 8 - Good. 103 out of 320 reviews
Rating 6 - Okay. 76 out of 320 reviews
Rating 4 - Poor. 31 out of 320 reviews
Rating 2 - Terrible. 17 out of 320 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Colleen

Stayed 2 nights in Nov 2025

10/10 Excellent

Brad

Stayed 3 nights in Aug 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
Room was great with clean bedding and towels
Stayed 2 nights in Nov 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property overall was clean, room was spacious and comfortable. Short walk to supermarkets and shopping area and 15mins to city centre. Check-in was quite a cumbersome process, having to fill in additional forms and pay the security deposit electronically, which took an extra 10-15mins.
Stayed 2 nights in Nov 2025

4/10 Poor

Sophie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was no kitchenette/sink, the duvet and sheets had stains on them, the shower looked like it hadn’t been cleaned in months and it had yellow stains by the drain and mold where the soap and shampoo sit. The sink in the bathroom had the same yellow stains and limescale on the faucet. The shower leaked during and after a shower and the water went cold when someone in a neighbouring room used their shower or sink. We were under the impression that we would have our room cleaned daily like most hotels but our room wasn’t touched for the 4 days that we stayed. We were not informed that you had to request daily housekeeping which I think is a bit stupid. We probably won’t come back here again and I wouldn’t recommend this place, especially since the pictures advertised looked much nicer than what we actually stayed in.
Stayed 3 nights in Nov 2025

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service
Room was lovely.
Stayed 4 nights in Nov 2025

6/10 Okay

Rob, Auckland

Stayed 1 night in Oct 2025

4/10 Poor

JENNIFER JOY

Travelled with family
Disliked: Cleanliness, amenities
Dirty towels No flannels No cutlery No plates
Stayed 3 nights in Oct 2025

8/10 Good

Ramprashanth

Travelled with family and small children
Bathrooms, shink at bathroom and bath shower area need to clean properly other than that stay was really good, clean and tidy, staff was nice.
Stayed 1 night in Oct 2025

8/10 Good

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has the most complicated check in procedure I've ever experienced, forms on paper then scan QR code to fill in another form by everyone from each room, although all under one booking...
Stayed 2 nights in Oct 2025

10/10 Excellent

Timothy

Stayed 1 night in Sep 2025

4/10 Poor

Savannah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Kandice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 1 night in Oct 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Safe area to park. Quiet
Stayed 2 nights in Oct 2025

8/10 Good

Toka

Liked: Cleanliness, staff & service
Clean room and friendly staff
Stayed 2 nights in Sep 2025

6/10 Okay

Albert

Travelled with partner
Liked: Staff & service
It was ok for 1 night, but very cramp place.
Stayed 1 night in Aug 2025

6/10 Okay

John

Stayed 1 night in Oct 2025

8/10 Good

Yuki

Liked: Cleanliness, staff & service
Clean room a d friendly staff.
Stayed 1 night in Oct 2025

8/10 Good

Elizabeth, Porirua

Travelled with family
Liked: Staff & service
We stayed for 4 nights, room was great, nice and warm on arrival and beds were comfy and looked fresh (we slept in top with our own blankets). Staff were nice, property close to Town, Supermarkets, Restaurants and Sports Fields where we had our Tournament. No daily housekeeping as advertised (we were told every 3 days and if we needed new towels to ask at reception). Maybe bigger or more milk if large groups or more then 4 people are staying. No Microwave or Toaster No Plates, Cereal Bowls or Cutlery Wi-Fi - Average Car Parking - People kept parking in our park (after going to reception after the first time, I ended up parking outside our room on the bottom floor).
Stayed 4 nights in Sep 2025

6/10 Okay

Rebekah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Business trip. Couldn’t get the room to a good temperature, was overheated. No kitchenette, fridge was just on the floor and so noisy I unplugged it to sleep. Bed was comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Kerry

Stayed 4 nights in Sep 2025

6/10 Okay

Maria

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Zalene

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location close to shops. Property itself needs upgrading no pool no restaurant little disappointed about that. Room was good just not much options on tv no movie channels.
Stayed 2 nights in Sep 2025

8/10 Good

Dikshitha, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the new rooms and the parking was jus close to the room made it so easy to load and unload our bags. I loved the stay. But the shower was an issue there is a design fault. Overall a good experience and good stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Robyn

Travelled with family and small children
Liked: Staff & service, amenities
Overall an awesome facility, The staff were friendly and welcoming
Stayed 4 nights in Sep 2025