I booked this trip back in December of 2024. We got to the hotel and they said my reservation was cancelled but I never cancelled it. It took 45 minutes to get everything straightened out. Next when I booked the room it was supposed to be a king room but because of the so called cancelation we were put in a double room that was not handicap friendly. Next the beds were as hard as a rock. Not a good night sleep at all. Then when I went to lock the deadbolt the lock just spun around, then we tried turning the TV on and it didn't work. I called the front desk and they were supposed to send someone to our room but they didn't show up till the next morning after 9am. When I went toake coffee in the room there's no coffee. But there was a coffee maker and cups and sugar but no coffee. Like really what were they even thinking. This is the worst stay at a hotel that I have ever had. We were in town for a music festival that was 2 days long. The room was booked for 3 nights.
When I arrived at the hotel the lobby had a terrible smell and was not clean. We arrived at about 5:30 and the gentleman at the front desk stated that he didnât know if he had any clean rooms at the time. Another mother and daughter came into the lobby and stated that they were leaving because the room smelled like smoke and the door didnât shut all the way. The room was also not cleaned well. With that news and the looks of the outside of the buildings where random people that looked unkept were hanging out outside I didnât feel like it was a very safe place for my 5 year old and myself to stay over night. We had 2 other parties with us and we are all women and little girls. It was not a safe environment. I would like a refund because we did not even check if because of the conditions. We had to stay in another hotel and pay for that also. If I were you I would no longer advertise this hotel on your site. The pictures are very deceiving.
We went to check into the property and there was a lot of people hanging out around the property, drinking, hanging out in the roadway, walking around with out shirts on. The property it's self was littered with trash, contraction boxes, metal, etc all around. When asked to show us our room the Front desk person locked the lobby behind him which defiantly didn't make me feel safe. We ended up leaving the property and booking somewhere else.
Door lock malfunction. No place to hang or place anything. Only 2 or 3 a.c. outlets. Coffee machine but no coffee availble. Insanely noisey heater. No toilet paper roll dispenser. Pillows shaped like marshmallows. Totally ridiculous. No drink or snack machines. Staff hard to understand. Breakfast acceptable but with bare minimum menu. If waffle iron & toaster used simultaneously it pops a circuit breaker. Room still needs finishing/painting. All rooms accessible from outside only