For the most part our stay was good. It was very well maintained inside but subpar outside for the money that is charged. The kitchen was well stocked, the bathrooms very clean, and beds were comfortable for a rental house. Until the last two days, when the cockroaches began to come out of hiding which, of course, disconcerting. Tons of seating for dinner and relaxation was much appreciated. The movie room and the billiards were a hit.
Outside, the hot tub cover is a mess, it is in tatters and could easily tear more without two people gently putting it back in place. Not typical for a high end rental. Also there were toys and rusty/broken chairs just thrown in a heap near the outside shower. We love the fact that they want to supply those items but perhaps reviewing protocol with regards to these items would help the next renters.
Lastly, we were not aware of such a late entrance time. Being a veteran of 16 years in the Outer Banks for spring break, this was new to us. My wife called to see if we could get in a little early since we have two young children, and one with a major heart condition. Mariahâs tone was to say the least, unpleasant when talking with my wife. We went to lunch and explored the area, after that we went to see if the house was done being serviced and if the door would open to facilitate my daughter getting her medication on time, it was. Mariah chastised my wife 3 times about entering the home before 5:00PM, once was enough. She needs to be retrained when it comes to customer interactions. She also blamed us being in the house as the reason there were no billiard balls or a dust pan and called back to reiterate that point . Really, us coming in a hour or two early changed those facts, I think not. What I will say, is that the rest of your staff was polite, and quick to respond to our needs. With a few tweaks to this property, it would be worth the money being charged. I want to restate, every staff member we interacted with except Mariah was pleasant and helpful.