4/10 Poor
Deeksha
Travelled with family and small children
30 May 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
I recently had a terrible experience with Expedia that I feel compelled to share. We booked a stay at Days Inn through their platform specifically because the listing said an in-room crib would be provided. Since we were traveling with a 1-year-old baby, this was critical for us.
However, when we arrived, there was no crib, and the hotel staff informed us that they do not offer cribs at all. We were left with no safe place for our baby to sleep, which is not just inconvenient,it’s dangerous.
We called Expedia immediately, expecting support. Instead, we experienced the worst customer service I’ve ever encountered. I was transferred multiple times, placed on long holds, and spent over an hour on the phone with no resolution. Even worse, another family at the hotel faced the same issue, so this is clearly not an isolated case.
After all that, Expedia had the audacity to offer a measly $30 refund. As if that somehow makes up for the safety risk, stress, and time wasted on their misinformation.
The issue here isn’t just the listing it’s the lack of accountability and the poor handling of customer concerns. Expedia is the one advertising amenities that don’t exist, and when those promises aren’t met, they do nothing meaningful to make it right.
Expedia needs to:
• Take responsibility for incorrect listings, especially when they relate to child safety.
• Train their customer service staff better to resolve serious concerns efficiently.
• Offer appropriate compensation
Deeksha
Stayed 2 nights in May 2025
