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Hilton Garden Inn San Antonio At The Rim

3.0 star property

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Photo gallery for Hilton Garden Inn San Antonio At The Rim

Lobby
Outdoor pool
Daily cooked-to-order breakfast (USD 15.95 per person)
Lobby
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5730 Rim Pass, San Antonio, TX, 78257
  • Place, The Rim Shopping Center
    ‪9 min walk‬
  • Place, Six Flags Fiesta Texas
    ‪17 min walk‬
  • Place, The Shops of La Cantera
    ‪2 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(30 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(13 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(26 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

9.8 out of 10
Exceptional
(7 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing Impaired)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

8.0 out of 10
Very good
(3 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, Accessible, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Drinks & Snacks)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Drinks & Snacks)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn San Antonio At The Rim

Hotel with an outdoor pool, near The Rim Shopping Center
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas, a free area shuttle and a free theme park shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hilton Garden Inn San Antonio At The Rim offers 137 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with pay-per-view films. Fridges and microwaves are provided. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn San Antonio At The Rim. During your stay, you'll be within walking distance of The Rim Shopping Center. Features include free WiFi in public areas and a free area shuttle, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Enjoy American cuisine while dining at Great American Grill
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking, extended parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 11 minutes by foot from The Rim Shopping Center and a 3-minute drive from La Cantera Golf Club
  • Free local-area and theme park shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn San Antonio At The Rim offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 3988 square feet (370 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn San Antonio At The Rim. An area shuttle within 5 mi and A theme park shuttle are free. Parking is available for a fee.

This 3-star San Antonio hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Great American Grill – This restaurant specialises in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 5 mi
  • Free theme park shuttle
  • Parking on site (USD 10 per night; includes in/out privileges)
  • Extended parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • Gym
  • Outdoor pool
  • Wine tours

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • Free theme park shuttle
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (3,988 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 15.95 for adults and from USD 10.95 for children
  • Self-parking fee: USD 10 per night (in/out privileges)
  • Extended parking fee: USD 10 per night
  • Pet fee: USD 75.00 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn San Antonio Rim Hotel
Hilton Garden Inn Rim Hotel
Hilton Garden Inn San Antonio Rim
Hilton Garden Inn Rim

Hilton Garden Inn San Antonio At The Rim Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 485 out of 1008 reviews
Rating 8 - Good. 186 out of 1008 reviews
Rating 6 - Okay. 137 out of 1008 reviews
Rating 4 - Poor. 103 out of 1008 reviews
Rating 2 - Terrible. 97 out of 1008 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great area near the rim and six flags
Stayed 1 night in Oct 2025

8/10 Good

Stanley

Stayed 2 nights in Oct 2025

6/10 Okay

Charles Edward

Travelled with partner
Liked: Cleanliness, staff & service
We got a suite to be able to have a seating area to watch TV. The TV only worked sometimes. They weren’t able to fully fix it, replace it. We asked to give us at least a refund for the amount extra it costs us to upgrade but it was not approved. Rooms need upkeep also. Customer service was pleasant and professional but couldn’t fix the issue. The toilet seat was also in bad condition
Stayed 2 nights in Oct 2025

6/10 Okay

Patricia

Stayed 2 nights in Oct 2025

8/10 Good

Sory, Clearwater

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2025

6/10 Okay

Ashlee

Travelled with family
Liked: Staff & service
Disliked: Amenities
Had to pay for parking and breakfast which was awful after paying for the stay. I am a Hilton rewards member and did not like this Hilton. Definitely preferred the one we stayed at in Houston over this particular one.
Stayed 1 night in Oct 2025

8/10 Good

Viola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower curtain smelled sour. Room had a musty smell.
Stayed 2 nights in Oct 2025

8/10 Good

ILLIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charge for parking and for the breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service
Stayed 1 night in Oct 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to food and nice shops.
Stayed 1 night in Oct 2025

8/10 Good

Veronica

Stayed 1 night in Oct 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Wendy

Travelled with family
Water was cut off two days in a row. Elevator was acting up
Stayed 3 nights in Oct 2025

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is clean and has friendly staff.
Stayed 2 nights in Oct 2025

4/10 Poor

Wayne, Arlington

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was not cleaned after 1 night. Charged $10 a day for uncovered parking Only one elevator was working Breakfast food was not inviting. I expecting more for the price at a Hilton
Stayed 2 nights in Oct 2025

8/10 Good

Leroy

Travelled with family, Business traveller
Liked: Amenities
The check in was very smooth! The staff are great. A privilege to be here.
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Stayed 1 night in Sep 2025

8/10 Good

Meredith

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was in a good location, clean, and affordable.
Stayed 4 nights in Oct 2025

10/10 Excellent

ERICA

Travelled with partner
Liked: Amenities
Great location. Great customer service.
Stayed 1 night in Oct 2025

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we checked in there was no staff at the desk for nearly 10 minutes, only one elevator was functioning and was run down looking, the room itself was outdated, especially apparent in the bathroom, with low water pressure, degraded fixtures and a very dusty register, and we somehow managed to get a bee in our 6th floor room. The jacuzzi downstairs had to be turned on by maintenance, which took over half an hour, then another half hour to even get warm, and it was questionable whether it was cleaned/maintained considering the lack of attention in general. There were minimal pool towels available and they were they were barely big enough for my children. Also the exterior door was not key secured, so the safety aspect was questionable. The breakfast buffet was expensive for what it was, and the one night we went down and wanted to grab a drink at the bar it was closed down because someone had called out. The water and coffee station were mostly empty (either of liquids or of cups), and staff was often away from the desk. They were not unpleasant, but that was really the only positive of the stay. However I would never recommend anyone stay here, as we certainly never would again.
The bee
Dust in the room register
Doesn’t look like the keurig was ever cleaned
Example of general aging of property
Stayed 3 nights in Sep 2025

2/10 Terrible

kaleb

Stayed 2 nights in Sep 2025

4/10 Poor

Ronald

Disliked: Property conditions & facilities
Elevator broken down for over 3 weeks!
Stayed 14 nights in Sep 2025

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and allowed us to check in early. I love how close the hotel is to Six Flags and the numerous dining options available. My only negative was that the rooms were very humid and damp.
Stayed 1 night in Sep 2025

4/10 Poor

Brittany

Business traveller
Liked: Staff & service
Disliked: Room comfort

Great staff, but hotel is not worth the price/nt.

Hotel has not had much upgrades made for price. The shower was dingy with lukewarm water and poor pressure (there was also what looked like blood on the curtain). The AC did not cool below 72 through the stay but was considered "normal." Parking is $10/night for video surveillance, so keep that in mind as well. The front desk staff was friendly and service was prompt when asked for things such as towels and sheets. Most of the disappointment of this hotel is the price for the pay out - I would have rather stayed at the La Quinta for $80/night.
Stayed 2 nights in Sep 2025