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Quality Inn & Suites I-35 near Frost Bank Center

3.5 star property

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Photo gallery for Quality Inn & Suites I-35 near Frost Bank Center

Premium bedding, pillow-top beds, in-room safe, desk
Free continental breakfast
Lobby
Lobby
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Air-conditioning

Explore the area

View in a map
3817 North PanAm Expressway, San Antonio, TX, 78219
  • Place, Joint Base San Antonio
    ‪9 min walk‬
  • Place, Brooke Army Medical Center
    ‪14 min walk‬
  • Place, Salado Park
    ‪19 min walk‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(17 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, Multiple Beds, Non Smoking

  • 65 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites I-35 near Frost Bank Center

Hotel with free parking, near Brooke Army Medical Center
An outdoor pool, a fitness centre and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Quality Inn & Suites I-35 near Frost Bank Center offers 62 accommodations with video game consoles and a safe. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Quality Inn & Suites I-35 near Frost Bank Center. During your stay, you'll be within walking distance of Brooke Army Medical Center. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the WiFi
  • 14 minutes by foot from Brooke Army Medical Center and a 5-minute drive from Frost Bank Center
Quality Inn & Suites I-35 near Frost Bank Center offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. Free breakfast is available. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn & Suites I-35 near Frost Bank Center. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star San Antonio hotel.

Guests are served a free continental breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Cots (infant beds) are available for USD 15.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.00 per night
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Howard Johnson Inn San Antonio
Howard Johnson San Antonio
Howard Johnson Inn San Antonio AT&T Center
Howard Johnson Inn AT&T Center
Howard Johnson San Antonio AT&T Center
Howard Johnson AT&T Center
Quality Inn San Antonio
Quality San Antonio
Quality Inn Suites I 35 near ATT Center
Quality Inn Suites I 35 near Frost Bank Center
Quality Inn & Suites I-35 near Frost Bank Center Hotel
Quality Inn & Suites I-35 near Frost Bank Center San Antonio

Quality Inn & Suites I-35 near Frost Bank Center Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 367 out of 1000 reviews
Rating 8 - Good. 197 out of 1000 reviews
Rating 6 - Okay. 140 out of 1000 reviews
Rating 4 - Poor. 114 out of 1000 reviews
Rating 2 - Terrible. 182 out of 1000 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Theo

Stayed 1 night in Nov 2025

10/10 Excellent

Oscar

Stayed 2 nights in Oct 2025

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was spotless Staff was courteous
Stayed 3 nights in Nov 2025

2/10 Terrible

Christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was filthy. I have photos of our arrival. They changed our room and the second was even worse. Window was completely broke .room had not been cleaned or dusted in awhile. Trash in drawers. They offered to change our room again but we were running late for our Grandsons competition and with 2nd being worse we weren't taking anymore chances. Paid extra for early check in. Also description online said 2 king beds and a fold out sofa there are no sofas
Stayed 1 night in Nov 2025

10/10 Excellent

JANETT

Liked: Cleanliness, amenities
Great hotel
Stayed 2 nights in Oct 2025

2/10 Terrible

Clayon

Disliked: Cleanliness, property conditions & facilities
Worst hotel I’ve ever been in, room not clean , furnitures stained , even roaches were all over. I did not stay my out trip there , I checked out the same day , requested a refund, did not give it.
Stayed 4 nights in Oct 2025

6/10 Okay

Gabriel

Stayed 2 nights in Oct 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were generally friendly and helpful when asked — we felt welcomed.
Stayed 1 night in Oct 2025

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
WiFi worked, but no internet. Card key would unlock an exterior door, but it wouldn’t open. Had to walk around to other side to gain entry. Horrible pillows to sleep on. Smoke detector was stuffed with tissue? Toilet paper?
Stayed 1 night in Oct 2025

6/10 Okay

CERGIO

Travelled with family and small children
The breakfast was cold no way to heat it up. Limited food. The Basin in our room would not dream properly. The staff were okay, parking was a little dim. Could do better all the way around
Stayed 2 nights in Oct 2025

2/10 Terrible

Jesus

Terrible experience
Stayed 2 nights in Oct 2025

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast
Stayed 3 nights in Oct 2025

8/10 Good

Kibwe

Liked: Cleanliness, property conditions & facilities, room comfort
So this was the problem with my stay. I extended for a day or two because of another appointment using hotels.com and I was informed that the next time I did that I will have to check all the way out with my stuff and then wait till 3:00 to check back in. This is what the front desk told me. The other option to keep my stuff in the room and continue smoothly would be to pay a $30 fee. That seems wrong on so many levels but that's how they run their place I guess.
Stayed 2 nights in Oct 2025

2/10 Terrible

Diana

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed at arrival, zero a/c in hallways, key inoperable, interior of room had been torn up & not repaired, machines took $, one of the worst experiences in a hotel & we’ve been to bad ones!
Stayed 1 night in Oct 2025

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Oct 2025

8/10 Good

Kibwe

Liked: Cleanliness, property conditions & facilities, room comfort
The gym is very equipped and parking is kind of safe except when you have some people without handicap plates or placard who Park in handicap parking and others who take up two spaces. Handicap parking is not enforced by the hotel.
Stayed 2 nights in Oct 2025

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We were in a handicap area as we requested. Bedroom floor dirty, broken areas in the bathroom floor, not safe. Blood stand on the bottom bed speed, never changed out when the room got supposedly cleaned, when the beds were made while we were away. Not safe for a baby that's walking. Plug outlet was not completely in the wall. Used soap in bathroom shower. The whole place had a muskie smell where we had find our room, maybe a water damage smell..The door area before we get into our room, was never locked( like you didn't need a key card to get in) we have been in and out several times through the day and still was not locked. Was definitely unsafe. Breakfast was fair, not that great. I'm our pancakes that was already made, had some green pieces made inside of them.( I'm assuming it's something they are cleaning with). They did have a sign up, about didn't take food to your room or you'll get charged $50.00! I don't know if that's an old sign, but I seen quite a bit of people taking food out of that room.. But in your room on the phone is a speed dial for pizza ...lol.. So idk.. they do have a safe in the t room that takes credit cards. Oh and be careful, keep your eyes out for wild animals. Seen some cats and a loose little dog and I was chased by a skunk early 6am . Lucky didn't get spray.
Dirty window
The sign that said they'll charge $50.00 if food goes out of this room. Not sure if that's a old sign?
Nasty.. they didn't clean the bathroom from the other person that used the room before us.
Plug outlet not connected completely. Unsafe for little ones to be around.
Stayed 2 nights in Oct 2025

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing of what the pictures look like our stay in San Antonio was terrible not to mention room 129 has a foul smell room 127 had no remote or phone in it.then they did not respect the Expedia rate I was over charged for room.i would not ever stay there again
Stayed 2 nights in Oct 2025

10/10 Excellent

Jordan

Stayed 1 night in Oct 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 3 nights in Oct 2025

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing just wished for bigger towels and better lighting other than that amazing
Stayed 2 nights in Sep 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Victor Manuel

Stayed 1 night in Sep 2025

2/10 Terrible

leonel

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 2 nights in Sep 2025