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Best Western Plus Hacienda Hotel Old Town

3.0 star property

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Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, pool loungers
Terrace/patio
Daily buffet breakfast (USD 12.95 per person)
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Free airport shuttle

Explore the area

View in a map
4041 Harney St, San Diego, CA, 92110
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Place, University of San Diego
    ‪2 min drive‬
  • Place, Marine Corps Recruit Depot
    ‪2 min drive‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(61 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(69 reviews)
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.2 out of 10
Very good
(17 reviews)
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

8.8 out of 10
Excellent
(46 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.4 out of 10
Very good
(17 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette | Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(4 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(5 reviews)
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(8 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

8.8 out of 10
Excellent
(46 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Accessible)

8.8 out of 10
Excellent
(5 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hilton Garden Inn San Diego Old Town/SeaWorld Area

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,235 reviews
The price is CHF 132
includes taxes & fees
20 Oct - 21 Oct
Hilton Garden Inn San Diego Old Town/SeaWorld Area

About this property

Best Western Plus Hacienda Hotel Old Town

Suburban hotel with free airport shuttle and fitness centre
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas, a free airport shuttle and a free cruise terminal shuttle are also provided. Other amenities include a bar/lounge, Access to hot tub and self parking. Weekly housekeeping is available.
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. 40-inch flat-screen televisions come with pay-per-view films. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a weekly basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Best Western Plus Hacienda Hotel Old Town's great location. During your stay, you're just a quick walk from Old Town San Diego State Park. Enjoy features like free WiFi in public areas, a free round-trip airport shuttle and free train pick-up service.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Enjoy Mexican cuisine while dining at Old Town Tequila Factory
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes by foot from Old Town San Diego State Park and a 3-minute drive from University of San Diego
  • Free airport, railway station and cruise terminal shuttle service
Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 3003 square feet (279 square metres) and includes conference space. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Hacienda Hotel Old Town. A roundtrip airport shuttle during limited hours, A cruise ship terminal shuttle and A train station pick-up shuttle are free. For a fee, parking is available.

This 3-star San Diego hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 9:30 AM.
Old Town Tequila Factory – This restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Free train station drop-off
  • Parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: USD 12.95 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the cruise terminal, airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 8.95 for children
  • Self-parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Plus Hacienda Hotel Old Town offers transfers from the cruise terminal, airport and train station. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 989 out of 1780 reviews
Rating 8 - Good. 379 out of 1780 reviews
Rating 6 - Okay. 223 out of 1780 reviews
Rating 4 - Poor. 106 out of 1780 reviews
Rating 2 - Terrible. 83 out of 1780 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The van drivers were awesome. They were very kind and accommodating. You are close to the airport and you are in the heart of old town. I would stay again.
Stayed 1 night in Jul 2025

4/10 Poor

Oscar

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great. The property itself is extremely dated, and it appears that the hotel management has not invested in the infrastructure. The rooms are not updated. There was no ceiling fan, and there was no additional security lock on the front door. The pool was dirty, and the water was very merky. The hot tub was not working properly. The machine that makes the bubbles was not working. I personally would never stay again at this property.
Stayed 2 nights in Jun 2025

6/10 Okay

Shea

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Front desk person when we arrived was great, however, the lady working in the morning was rude and honestly weird. The room was nice, however, the workers thought it was okay to make insane amount of noise @ 7am and then give me an attitude when asking for them to stop.
Stayed 1 night in Mar 2025

6/10 Okay

Cindy

Liked: Cleanliness
Disliked: Property conditions & facilities

Not worthy of the high rates

The Hacienda Inn was definitely disappointing. It is beautiful from the outside, but our room was aged. The bathroom door didn't close and 1 of the 2 tvs didn't work. We went to the lobby multiple times to ask about getting it fixed. It was not done. Most of the front desk staff were very friendly, but there was no follow through. The maid came and cleaned our room each day, but never left coffee replacement. So I found myself back in the lobby getting it from the front desk. This is minor, but just 1 more thing. They offer a breakfast you can pay for (which was good) but there is no access to juices or milks for purchase. We walked a half mile to the Arco to get juice and milk for the mornings when we did not want breakfast. They offer a shuttle to and from the airport and the beds are comfortable. This is the only reason I give it 3 stars. We have stayed in Old Town many times and this was the most disappointing hotel we have visited. I appreciate the small discount they offered when I went down to speak with someone before our checkout, but considering the amount we paid to stay here, it was very small. As stated, it is a beautiful hotel, but it needs some work both inside the rooms and in staff follow through, to get to a 5 star status.
This pocket for to the bathroom was hard to slide and did not close all the way
Stayed 6 nights in Jun 2025

10/10 Excellent

NICHOLAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay. Comfortable and clean.

The hotel is centrally located. staff was extremely friendly. The hotel was clean. The hotel was also quiet. Great views. Parking was great. And close to our rooms. On site restaurant was excellent.
Stayed 2 nights in Jun 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in May 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front dwso Michelle was very helpful and nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, great location

My family of 5 had a great stay at this hotel. Room was spacious and clean. The bathroom was a little outdated but was clean. Loved the location so close to downtown! They have a little gate we were able to go through that took us right to the main street. Would absolutely stay here again.
Stayed 1 night in Jun 2025

6/10 Okay

James

Liked: Staff & service, room comfort

Nice room, gross pool.

The room itself was spacious and clean. The property was located right in the middle of Old Town. Very central to all activities here. I had a poolview room and the pool was not clean at all. I let the front desk staff know that the water was Green and Murky. Apart from the pool, I would recommend the property, but for a hotel with a pool they really should get right on cleaning it. If I were a duck I wouldn't land in it for a layover......
Stayed 1 night in Jun 2025

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

belkis

Liked: Cleanliness, amenities, property conditions & facilities
i liked being able to walk to Old Town and shop and dine without having to leave the area. i did not like that the pool was sort of out of order since it wasnt clean.
Stayed 3 nights in May 2025

10/10 Excellent

BONITA

Stayed 2 nights in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An Old Town treasure of convenience

Stayed 1 night in Jun 2025

10/10 Excellent

Denise, Winston Salem

Stayed 1 night in Jun 2025

6/10 Okay

Maria Elena

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The shower fixtures were very loose, almost falling off. My room was a 2-Queen Beds, plus pull out sofa. The sofa was HORRIBLE. It was very old, I can feel the mattress coils all over my back, was afraid the mattress was going to rip through. Not a good night sleep at all.
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location near the airport, can walk around old town and back to the hotel with ease. Safe, close to public transportation with plenty of great restaurants in walking distance.
Stayed 2 nights in Jun 2025

8/10 Good

Arely

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I love coming to this hotel, we come 2 or 3 times per year, and it has always been 5 stars to me. But this time I have a complain about room service, First day was fine, next day, was not.. beds were all sloppy, room was without towels, looked like they just stretch the bed linens and left messy pillows. The outside of the hotel looked that it needed maintenance floors to be washed. (the hallway floors) The elevator was very dirty. No complementary water inside the room. They charged me $25 for parking space, and it is a very small parking area for such a large hotel. So most of the cars were parked outside.
Stayed 2 nights in Jun 2025

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Its close to the down town and old town ita the best place
Stayed 1 night in Jun 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quintessential Old Town
Stayed 1 night in Jun 2025

8/10 Good

Antonina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like how we had to walk up a hill Cuz there wasn’t parking by our room.
Stayed 2 nights in Jun 2025

8/10 Good

Kristina

Stayed 1 night in Jun 2025