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The Cartwright Hotel - Union Square BW Premier Collection

3.0 star property

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Photo gallery for The Cartwright Hotel - Union Square BW Premier Collection

Lobby
Lobby
Pillow-top beds, desk, laptop workspace, blackout curtains
Meeting facility
Suite, 1 King Bed, Non Smoking, Refrigerator | Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Pet-friendly
  • 24/7 front desk
  • Business services

Explore the area

View in a map
524 Sutter Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, SF Masonic Auditorium
    ‪3 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(3 reviews)
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(56 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(23 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, Non Smoking

8.2 out of 10
Very good
(30 reviews)
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(66 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

Double and Single Room

  • Sleeps 3

King Room

  • Sleeps 2

Double Room

  • Sleeps 2

Twin Room

  • Sleeps 2

View all photos for Accessible Single Room

Pillow-top beds, desk, laptop workspace, blackout curtains

Accessible Single Room

  • Sleeps 1

View all photos for Standard Room, 1 Single Bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Single Bed

View all photos for Guest Room With 1 Queen Bed, Non-Smoking, Pillowtop Bed, 40-Inch Lcd Television, High Speed Internet Access

Bathroom | Designer toiletries, hair dryer, towels

Guest Room With 1 Queen Bed, Non-Smoking, Pillowtop Bed, 40-Inch Lcd Television, High Speed Internet Access

  • Sleeps 2

View all photos for 1 Queen Bed, Non-smoking, High Speed Internet Access, Deluxe Furnishings

Bathroom | Designer toiletries, hair dryer, towels

1 Queen Bed, Non-smoking, High Speed Internet Access, Deluxe Furnishings

  • Sleeps 2

1 Single Bed, Non-Smoking, Deluxe Furnishings, Wi-Fi

  • Sleeps 1

View all photos for King Suite

Bathroom | Designer toiletries, hair dryer, towels

King Suite

  • Sleeps 4

Accessible King Suite

  • Sleeps 4

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About this property

The Cartwright Hotel - Union Square BW Premier Collection

Hotel with a 24-hour front desk, near Lombard Street
This smoke-free hotel features coffee/tea in a common area, a business centre and conference space. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and a computer station are on-site. Housekeeping is available on request.
The Cartwright Hotel - Union Square BW Premier Collection offers 114 air-conditioned accommodations with coffee/tea makers and designer toiletries. Beds feature pillowtop mattresses. 40-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us they can't get enough of The Cartwright Hotel - Union Square BW Premier Collection's walkable location. During your stay, you're just a quick walk from Union Square. Enjoy features like free WiFi in public areas, plus a business centre and concierge services. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the proximity to shopping and the area's walkability
  • Just a 3-minute drive from Oracle Park and a few minutes from Lombard Street
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 1173 square feet (109 square metres) and includes conference space. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Cartwright Hotel - Union Square BW Premier Collection.

This 3-star San Francisco hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 35 per night)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,173 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift
  • Portable bathtub seat
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 35.00 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cartwright Hotel
Cartwright Hotel Union Square BW Premier Collection
Cartwright Union Square
Cartwright Union Square Hotel
Hotel Cartwright
Hotel Cartwright Union Square
Cartwright Hotel San Francisco
Larkspur Union Square
Cartwright Hotel BW Premier Collection
Cartwright Union Square BW Premier Collection
Cartwright BW Premier Collection
The Cartwright Hotel Union Square BW Premier Collection
Cartwright Hotel Union Square
The Cartwright Hotel - Union Square BW Premier Collection Hotel

The Cartwright Hotel - Union Square BW Premier Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1003 reviews
Rating 8 - Good. 250 out of 1003 reviews
Rating 6 - Okay. 87 out of 1003 reviews
Rating 4 - Poor. 33 out of 1003 reviews
Rating 2 - Terrible. 38 out of 1003 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Donald

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Location good
Stayed 7 nights in Aug 2025

4/10 Poor

Christopher

Stayed 5 nights in Aug 2025

10/10 Excellent

DeWan

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is walking distance from the train station and multiple restaurants. The room was small but clean and perfect for one person.
Stayed 2 nights in Aug 2025

4/10 Poor

Julia

Liked: Staff & service
Disliked: Property conditions & facilities
The hall and my room smelled very musty, so much so that I was worried that there was mold. I bought Lysol from the Walgreens across the street but it didn't help. There were black spots at the base of the shower and around the window AC unit. I took out the filter screen of the AC unit and it was filthy. When I showed it to the 2 employees at the front desk, one was rude saying he had no idea when he could get me a new one because he'd have to call "engineering". The second man was nicer, took the filter, and said he'd take care of it. When I returned to my room later that day, there was a filter in the AC unit again. I don't know if it had just been vacuumed or if it was new. Regardless, I didn't use it again. The first night, it was so noisy outside in the neighborhood that I had to turn on the AC fan to try to sleep (white noise) but the fan was so loud that sleeping was quite the challenge. The room was small but what I liked were the shower and towels. Every employee except the one mentioned above was very friendly. The price was right, but I would only suggest people looking for a youth hostel type accommodation to stay here.
Stayed 3 nights in Aug 2025

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities
I stayed for a solo trip for a weekend and it was the perfect fir for me. I loved the little coffee, tea and water station they had for their guests and the staff was very friendly. The rooms are small and clean. The walls are thin and you hear other guests but it was still okay and didn't impact my sleep.
Stayed 2 nights in Aug 2025

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, simple hotel. Rooms were quite small, but comfortable. I probably wouldn’t stay again as I prefer more space in a room.
Stayed 2 nights in Aug 2025

8/10 Good

james

Stayed 3 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff... great location... a truly classic San Francisco experience
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is little small but walkable distance to everything.
Stayed 3 nights in Aug 2025

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness
Was in a great location. The hotel is quiet old and the room was a bit smaller than the pictures suggested.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute building
Stayed 1 night in Aug 2025

8/10 Good

Antonia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this hotel to others in heart of SF downtown.
Stayed 5 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Kwele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well kept. However, it's an aged property. A comfortable and clean stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

HECTOR, WESTON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel needs to be updated. It has a great location near Union Square, the cable car and Chlnatown all of them at walking distance. Tai at the reception was very professional and helpful. She made you feel very welcome. Price was very affordable for SFO standards.
Stayed 1 night in Aug 2025

10/10 Excellent

Lauren

Stayed 3 nights in Aug 2025

10/10 Excellent

CHEN-HSIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

一切都好24小時checkin但是建築有老舊味

一切都很好很棒，無可挑剔的，房間大小剛剛好，溫度適中，櫃檯服務態度好而且是24小時的，半夜check in也可以，只不過房間可能比較老舊，會有一股老舊味，除了牙刷牙膏需自備，這裡竟然還有提供卸妝巾跟棉花棒。這裡的浴室是只有頭頂的花灑🚿沒有可以手持的花灑
Stayed 3 nights in Aug 2025

10/10 Excellent

Maikel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, rooms are comfortable, modern shower and better mirrors in the room. It is a pet friendly hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Estuardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is a nice guy he did a great job
Stayed 4 nights in Aug 2025

6/10 Okay

John

Stayed 1 night in Aug 2025

10/10 Excellent

Frank E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Comfortable, clean room. The staff was especially helpful and accommodating.
Stayed 3 nights in Aug 2025