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Alma San Juan

4.0 star property
VIP Access

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Photo gallery for Alma San Juan

Bar (on property)
Outdoor pool
Suite, 1 King Bed, Balcony (Plaza) | Pillow-top beds, minibar, in-room safe, desk
View from property
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Room service
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
405 C. de San Francisco, San Juan, San Juan, 00901
  • Port of San Juan
    ‪4 min walk‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • Pan American Pier
    ‪6 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed (NW)

Pillow-top beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (NW)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (NW)

Pillow-top beds, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds (NW)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Courtyard, King)

Suite, 1 Bedroom (Courtyard, King) | Living area | 55-inch flat-screen TV with cable channels

Suite, 1 Bedroom (Courtyard, King)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed (NW)

Pillow-top beds, minibar, in-room safe, desk

Superior Room, 1 Queen Bed (NW)

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Pillow-top beds, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Pillow-top beds, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Balcony (Plaza)

Suite, 1 King Bed, Balcony (Plaza) | Pillow-top beds, minibar, in-room safe, desk

Suite, 1 King Bed, Balcony (Plaza)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Don Juan, King)

55-inch flat-screen TV with cable channels

Suite, 1 Bedroom (Don Juan, King)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Doña Rita, Kin)

55-inch flat-screen TV with cable channels

Suite, 1 Bedroom (Doña Rita, Kin)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Pillow-top beds, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Alma San Juan

Hotel with 2 restaurants, a short walk to Port of San Juan
2 restaurants, an outdoor pool and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a rooftop terrace, a coffee shop/cafe and concierge services are on-site.
Alma San Juan offers 56 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. 55-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Alma San Juan , you're just a quick walk from Port of San Juan. You'll find features such as free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include multilingual staff, a lift and a rooftop terrace
  • On-site recreation includes a 24-hour gym and yoga classes
  • Just a 2-minute drive from Port of San Juan and 6 minutes from Puerto Rico Convention Center
There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. Alma San Juan offers its guests an outdoor pool and a 24-hour fitness centre. A rooftop terrace, multilingual staff, and concierge services are also featured at Alma San Juan .

This 4-star San Juan hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 1:00 PM.
Andaluz – This restaurant only serves dinner. Guests can enjoy drinks at the bar.
Mar y Rosa – This restaurant serves brunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
CAFE at Alma – This café serves breakfast and lunch. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 25 for adults and USD 10 to 25 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Andaluz
  • CAFE at Alma
  • Mar y Rosa

Things to do

  • 24-hour gym
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 25 for adults and USD 10 to 25 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number Valid ID and Method of Payment

We should mention

  • Pool access available from 7:00 AM to 7:00 PM

Property is also known as

Alma San Juan
Alma San Juan Hotel
Alma San Juan San Juan
Alma San Juan Adults Only
Alma San Juan Hotel San Juan

Alma San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 168 out of 254 reviews
Rating 8 - Good. 47 out of 254 reviews
Rating 6 - Okay. 25 out of 254 reviews
Rating 4 - Poor. 9 out of 254 reviews
Rating 2 - Terrible. 5 out of 254 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Darwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You pay top money for the area. No need to uber anywhere if that’s important to you. Service was top notch; restaurant in rooftop was worth it. Two issues: we were on the 6th floor with a baby (hence a stroller) and both elevators were out for about 12 hours. Also we got a “ suite” room to be able to have an outside view but the only window had a view of…. The hallway. Keep that in mind.
Stayed 4 nights in May 2025

4/10 Poor

Gregory

Stayed 1 night in Apr 2025

10/10 Excellent

DANIELA, MIAMI SHORES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will totally comeback to this hotel. Beautiful rooms. Amazing view. The staff is super friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was conveniently located in old San Juan. It made walking around very easy. The staff were friendly and helpful with recommendations. I highly suggest dining at Andaluz at least once.
Stayed 4 nights in Apr 2025

8/10 Good

Adriane

Stayed 3 nights in Apr 2025

10/10 Excellent

Qingwen, Baltimore

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Arlenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acogedor y limpio
Stayed 3 nights in Apr 2025

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greta location

Here for a long weekend. Location is perfect. The staff were great. The rooms are clean (my room was a little on the small side). Good aircon. Nice view form rooftop. My shower never ran hot, lukewarm at best, but as it was so hot outside it was OK
Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Alma and will stay here every time we come to Viejo San Juan. The hotel is very clean and bright. The room is stocked with a lot of amenities, some for purchase. The rooftop bar and pool are stunning with amazing views.
Stayed 4 nights in Apr 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The ALMA had many beautiful qualities - everything is newly appointed and the location was excellent. but I didn't feel it lived up to its cost. Many of the rooms (including the one we were assigned) don't have windows - just glass portals that look out onto the hallways. The pool is more of a plunge tub vs. something that you can swim in or that multiple people could use at the same time. Also were disappointed that we didn't once receive housekeeping service during our stay.
Stayed 2 nights in Apr 2025

8/10 Good

Andrés

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Mixed feelings

Nice hotel, great location at the entrance of Old San Juan. Clean and pretty. Staff is not the friendliest. They don't have a concierge but when asked to help with information about tours throughout the island, not very helpful at all. The reply was too look on the internet. Walls are thin so one can hear a lot of noises. Cocktails on the rooftop are underwhelming and they have weird rules about clothing or lack thereof in the pool area.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kimberly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two nights we were there the main dining/bar area was closed which limited our choice to the roof top area which was only open late afternoons. I did like the location as it made getting around Old San Juan very easy.
Stayed 2 nights in Apr 2025

8/10 Good

Julio

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is walking distance to a lot of the main attractions in Old San Juan.
Stayed 2 nights in Apr 2025

6/10 Okay

kayla

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Alma is a visually stunning hotel, with beautiful design and excellent dining at Andaluz and Mar y Rosa. The food, drinks, and atmosphere are all top-tier. However, for the price, the overall experience fell short. My mom and I stayed for 8 nights, and despite the beauty of the space, the execution was lacking. Our room was never serviced earlier than 3:30pm, sometimes not at all. This appeared to be a widespread issue due to understaffing, not the fault of the hardworking housekeeping team. Noise was another major issue. There’s no soundproofing, so expect to be woken by other guests well into the night. The hotel advertises as family-friendly, but this is categorically false. You will absolutely overhear intoxicated guests returning to the hotel (we overheard multiple drunken arguments well past 3am). You can also hear any and all activity in the rooms next to yours. There’s no visible security presence. The keycard systems in place (in the elevators and main entrance) weren’t being used. Anyone could enter the building and access guest floors. Additionally, rooms lack deadbolts, which felt unsafe. We also noticed signs from nearby residents criticizing the hotel for noise and disruptive guests. While managing guest behavior is tricky, the lack of control impacts both locals and other visitors. In short, while Alma is beautiful and has great food, but it didn’t deliver the comfort, peace, or service expected at its price point. I can’t confidently recommend it.
Stayed 8 nights in Apr 2025

6/10 Okay

Nora

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I stayed at Alma Hotel this past weekend with my 13-year-old daughter. We checked in Thursday at 4PM and left Sunday at 4AM. The room had no windows. It felt dark, claustrophobic, and stuffy, with no way to get fresh air. The layout was awkward, without enough closet space for two people, no chair, and only one side of the bed had a nightstand, light, or outlets. They also put us in one of those “combined” rooms with a double door to the next unit. We could hear every move and every word from the people next door—it felt like we were sharing a room with strangers. During the three days and three nights we stayed there, no one ever came to clean. By Saturday we were running out of toiletries. I asked and was told rooms were cleaned daily and someone would come right away. That never happened - the bathroom was never cleaned, the bed never made and the sheets never changed, and even the garbage was never emptied (I did that myself, especially since remember the room had no windows.) Some staff were polite, but there was a general lack of warmth or attention. Also Hotels.com listed a bottle of wine as a perk. That never showed up either. For a roughly $370 per night price tag, I expected much better. I found the whole place pretentious and overpriced. Basic services weren’t delivered, and frankly, we should have been offered some kind of adjustment. Without even a gesture from the hotel to acknowledge that, I wouldn’t recommend staying here.
No table, no lighting fixture, no outlets on one side of the bed.
Double door leading to next room (where strangers were staying)
No windows (except for those tiny openings up there), no air circulation.
Stayed 3 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

dean

U
Stayed 4 nights in Apr 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

Wonderful stay! We were upgraded to a balcony suite. Plush bed - beautifully appointed room. Huge luxurious bathroom. Staff was lovely and accommodating.
Stayed 1 night in Mar 2025

10/10 Excellent

Sherrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and elegant
Stayed 1 night in Apr 2025

6/10 Okay

Philip

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location for old town. Nice property and rooftop bar. Very small rooms. No room to lay a large suitcase. Bathroom good. No window coverings so very bright and extremely noisy. The voice carries from the bottom floor all the way up to the top as there is an open atrium. It was after midnight and they were dragging tables and chairs across the floor on the rooftop and couldn’t sleep. Had to call the front desk. We wouldn’t stay there again. No sleep!
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for catching a cruise ship.
Stayed 2 nights in Mar 2025

8/10 Good

Tracy

Stayed 2 nights in Apr 2025