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Home2 Suites By Hilton San Juan

3.0 star property

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Photo gallery for Home2 Suites By Hilton San Juan

Exterior
Private kitchen
Terrace/patio
Private kitchen
Snack bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym

Explore the area

View in a map
1003 E. Carroll Rd, San Juan, TX, 78589
  • Place, Basilica of Our Lady of San Juan del Valle
    ‪2 min drive‬
  • Place, La Plaza Mall
    ‪8 min drive‬
  • Place, McAllen Convention Center
    ‪11 min drive‬
  • Airport, McAllen, TX (MFE-Miller Intl.)
    ‪9 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed

Living area

Studio Suite, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Roll-In Shower)

Living area

Studio Suite, 1 King Bed (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Hearing)

Living area

Studio Suite, 1 King Bed (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bathtub

Bed sheets

Suite, 1 King Bed, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Roll-In Shower)

Bed sheets

Suite, 1 King Bed (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Hearing)

Bed sheets

Suite, 1 King Bed (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

Bed sheets

Studio Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(24 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Bathtub (Mobility & Hearing)

Bed sheets

Studio, 2 Queen Beds, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds (Hearing)

Bed sheets

Studio, 2 Queen Beds (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Bed sheets

Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Studio Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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About this property

Home2 Suites By Hilton San Juan

Hotel in San Juan with free breakfast and fitness centre
An outdoor pool, a fitness centre and coffee/tea in a common area are available at this smoke-free hotel. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Home2 Suites By Hilton San Juan offers 101 accommodations. Televisions come with cable channels. Bathrooms include a combined bath/shower unit. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
During your stay at Home2 Suites By Hilton San Juan, you'll be within walking distance of Basilica of Our Lady of San Juan del Valle. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served at weekends
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • 11 minutes by car from La Plaza Mall and 13 minutes from McAllen Convention Center
  • Pets welcome for a fee
Home2 Suites By Hilton San Juan offers its guests an outdoor pool and a fitness centre. WiFi is free in public spaces. A business centre and meeting rooms are available. Free breakfast is served on weekends. Home2 Suites By Hilton San Juan also features coffee/tea in common area, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star San Juan hotel is smoke free.

Guests are served a free continental breakfast on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available on weekends 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable channels

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay (maximum USD 75 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay (maximum USD75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Hilton Honors mobile app before check-in.

Property is also known as

Home2 Suites By Hilton Juan
Home2 Suites By Hilton San Juan Hotel
Home2 Suites By Hilton San Juan San Juan
Home2 Suites By Hilton San Juan Hotel San Juan

Reviews

Home2 Suites By Hilton San Juan Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 339 out of 387 reviews
Rating 8 - Good. 26 out of 387 reviews
Rating 6 - Okay. 10 out of 387 reviews
Rating 4 - Poor. 7 out of 387 reviews
Rating 2 - Terrible. 5 out of 387 reviews

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Eliza

Stayed 3 nights in Jul 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Adan

Stayed 1 night in Jul 2025

10/10 Excellent

Marisol

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Rojelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

gabriel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
We got there Thursday and we went in the pool Thursday and Friday night didn’t have a problem but Saturday night we had my sister cover my brother was staying there as well and the front office comes in and says if we have bracelets we say no she said well you have to have some we had been there since Thursday and there was no issues before then we don’t realize the time maintenance comes and says we have to get out we were playing a game and tell him can we finish the game and he said yes a few min later the front desk comes out and gets mad we get out and we clean we are outside of the pool are by the bbq pits and we sitting there laughing and talking we have a speaker but not load and she comes to the side really rude and says I’ve been having complaints about the noise and now people want to check out late because they can’t sleep mind you before that my husband had talk to her and she told him everything was fine we can be out there that wasn’t a problem and after there was a problem I didn’t like that we went down to be with family and you can’t be out there late because of the noise
Stayed 1 night in Jul 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, room comfort
Everything was wonderful very clean and comfortable. AC did not seem to stay on long. Room was still cool. Just did not seem to be working properly.
Stayed 1 night in Jul 2025

4/10 Poor

Luisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our experience was great the first night, the second night when we go into the pool we were playing volleyball and the volleyball went out of the pool and it hit a little kid but the kid didnt even flinch cry or anything we kindly apologized and tried moving further away, come to find out the mom of the child was the receptionist named Amanda and im assuming she was off the clock, she called the front desk and reported us just blantanly lying saying we had hit multiple people when it had just been the one incident, which i understand why she would be upset but we apologized and tried to be as polite as possible there was no need to report us, I dont know if she was on a power trip or what because later she left and everything was fine we stopped playing volleyball to avoid any other accidents and started playing marco polo, like i said everything went back to normal and we continued playing, about an hour or so later she comes back and not even 10 minutes later after she came back the receptionist on duty comes and tells us to quiet down because she was getting noise complaints… its a SWIMMING POOL the swimming pools are there to have fun, but somehow there was no problem when Amandas children were screaming and playing and DIVING in the pool, so why would it be a problem when we are just playing, again i dont know if she was on a power trip because she works there or what but if this is how she acts when shes off her shift i can only imagine when shes on her shift
Stayed 2 nights in Jul 2025

10/10 Excellent

Viviana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cleaned and equipped. Staff was friendly. Pool was open and cleaned. My favorite part was breakfast, they had a variety of choices to pick from.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent faculty, facility and premises.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeff

Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Terrance, Kyle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We frequently stay at Home2 locations throughout Texas—from Lubbock to Dallas to McAllen—and have come to appreciate their consistent cleanliness, modern design, and reasonable pricing. We selected the Home2 in Alamo (McAllen) specifically for its EV charger, and it exceeded our expectations in every way. This location was noticeably brighter, cleaner, and better managed than the other Home2 properties in the area. Our room was more spacious and better equipped, and the pool, social areas, and parking lot were all well-lit and inviting. Most impressively, the staff stood out for their proactive approach—regularly checking in and seeking feedback to ensure a great stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, will stay again! Awesome outdoor pool and gril.
Stayed 1 night in Jul 2025

6/10 Okay

Maria

Stayed 6 nights in Jun 2025

10/10 Excellent

Elias

Stayed 1 night in Jul 2025

8/10 Good

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Justino

Stayed 3 nights in Jun 2025

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent, great location, and very quiet and clean. Friendly staff. Would highly recommend this hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was polite, respectful, quiet overall an amazing stay, will be coming back when ever I need a place to stay
Stayed 3 nights in Jun 2025

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025