The Condado Plaza Hotel

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Dates

April 2026

May 2026

2 outdoor pools, pool umbrellas, pool loungers

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

Restaurant
Air-conditioning
Gym
Breakfast available
Parking available

Explore the area

999 Ashford Avenue, San Juan, 00907

Place, Condado Beach
‪1 min walk‬
Place, Parque La Ventana al Mar
‪10 min walk‬
Place, Casino del Mar at La Concha Resort
‪14 min walk‬
Airport, San Juan (SJU-Luis Munoz Marin Intl.)
‪12 min drive‬

Room options

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

City view
26 sq m
Sleeps 2
1 King Bed

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

City view
27 sq m
Sleeps 4
2 Queen Beds

Deluxe Room, 1 King Bed

Good

City view
36 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Oceanfront

Good

Ocean view
36 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed, Oceanfront (Penthouse)

Good

Ocean view
111 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Balcony

Very good

City view
35 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Balcony, Bay View

Bay view
26 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible (Roll-in Shower)

Exceptional

City view
26 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Jetted Tub

City view
64 sq m
Sleeps 2
1 King Bed

Deluxe Suite, 1 King Bed, Oceanfront

City view
100 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Queen Beds

Good

City view
36 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Oceanfront

Good

Ocean view
36 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Balcony, Bay View

Good

Bay view
27 sq m
Sleeps 4
2 Queen Beds

Room, 3 Bedrooms, Oceanfront (Penthouse)

Ocean view
331 sq m
3 bedrooms
Sleeps 6
2 King Beds and 2 Single Beds

Similar properties

Pool
Hot tub
Spa
Free Wi-Fi

includes taxes & fees

27 Apr - 28 Apr

About this property

The Condado Plaza Hotel

At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.

The Condado Plaza Hotel offers 281 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Condado Plaza Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Condado Beach. 2 outdoor pools, 2 restaurants and a 24-hour gym are available.

Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a swim-up bar and a poolside bar
Full breakfast served daily for a fee
Valet parking and self-parking available for a fee
Splash around at the waterslide or swim in the 2 outdoor pools
Services include babysitting, dry cleaning/laundry and a concierge
On-site recreation includes a 24-hour gym, a playground and kayaking
Guests have great things to say about the pool and the location
Steps from Condado Beach and 9 minutes on foot from Parque La Ventana al Mar

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities such as snorkelling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness centre and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11:00 AM.

The Condado Plaza Hotel has 2 restaurants on site.

Starbucks – This coffee shop only serves light fare. Open daily.

Aqua Bar – This bar is located by the pool. Guests can enjoy drinks at the bar. Open selected days.

Property amenities

Parking and transport

Electric car charging station on site
Parking on site (USD 25.65 per night; includes in/out privileges)
Valet parking on site (USD 31.22 per night)
Limited on-site valet and self parking
Wheelchair-accessible parking and van parking available

Food and drink

Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 25 per person
2 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aqua Bar
Starbucks

Things to do

2 outdoor pools
24-hour gym
Billiards/pool table
Children's pool
Kayaking
Playground
Shopping
Snorkelling
Water sports equipment
Waterslide

Family friendly

2 outdoor pools
Children's pool
Grocery/convenience store
In-room babysitting
In-room cot
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

2 meeting rooms
6,449 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the bay
On the beach
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

1 building
10 floors
100% renewable energy
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1963
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Down comforter
Free cot
Hypo-allergenic bedding
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

32-inch LCD TV with premium cable channels
Pay films

Food and drink

Coffee/tea maker
Refrigerator

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in fee: USD 60.00

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 75

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 38.15 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness centre access
WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 7 to 25 per person
Self-parking fee: USD 25.65 per night (in/out privileges)
Valet parking fee: USD 31.22 per night
Early check-in fee: USD 60.00 (subject to availability)
Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Front desk staff will greet guests on arrival at the property.

We should mention

Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado

Condado Hilton

Condado Hilton Plaza

Condado Plaza

Condado Plaza Hilton

Condado Plaza Hilton Hotel

Condado Plaza Hilton Hotel San Juan

Condado Plaza Hilton San Juan

Plaza Condado Hilton

Plaza Hilton Condado

Condado Plaza Hotel San Juan

Conrad San Juan Condado Plaza Hotel San Juan

San Juan Conrad

Condado Plaza Hilton Resort San Juan

Condado Plaza Hilton Resort

The Condado Plaza Hilton

The Condado Plaza Hotel Resort

The Condado Plaza Hotel San Juan

The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

2/10 Terrible

Lisbel Arias

14 Jan 2026

Stayed 3 nights in Jan 2026

6/10 Okay

LaKimberly

13 Jan 2026

Stayed 3 nights in Jan 2026

10/10 Excellent

Aimee Billie-Joe

12 Jan 2026

Staff were nice. Rooms were clean and the pool is beautiful

Stayed 3 nights in Jan 2026

10/10 Excellent

Michael

12 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great location and staff was very attentive. The hotel is close to all the restaurants and the area is walkable. There are two pools and access directly to the beach

Stayed 3 nights in Dec 2025

8/10 Good

Shyquona

Travelled with partner

12 Jan 2026

Liked: Amenities, property conditions & facilities

The room was not spotless it was blood on the faucet but other than that the room was nice the resort is nice and in a convenient location

Stayed 4 nights in Jan 2026

8/10 Good

Jonhelys

11 Jan 2026

Stayed 2 nights in Jan 2026

6/10 Okay

William

11 Jan 2026

Liked: Cleanliness, staff & service

Pool and adjoining public beach very nice and comfortable. Had multiple issues with first room. They had mistakenly checked us in before we got there. Our room was near staircase. Security would come through every hour and the door would slam, shaking the walls and waking us up. Second afternoon, returned to room to find massive puddle in room due to ac leaking. Fixed that quickly, then realized our clothes were infested by ants coming out of the walls. Changed our room after we requested. It was good after that. Great location and pool. Subpar for rooms and elevator service.

Stayed 2 nights in Jan 2026

10/10 Excellent

Magdalena

11 Jan 2026

Stayed 5 nights in Dec 2025

2/10 Terrible

Luis E

9 Jan 2026

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

For the price it’s not what we expected. We arrived Jan 1 2026 @ 10pm extremely tired from traveling. Front desk personnel very nice & professional however the front ocean view room we paid for was not available because they were sold out. I was told I can have another room city view for the night and next day they will try to get ocean view room. Didn’t get that phone call to transfer to ocean view room until 4pm the next day. The rooms have no microwave so if you have left over food you can’t warm it up. The rooms are very outdated. Including Bathrooms. There is rusted all over shower & sink area. Showers glass are not clean properly and our room was clean 1 night out of the 5 days. When you call front desk they put you on hold for over 10 minutes. Had to constantly ask for enough towels. We were guest of 4. It’s unbelievable they charge for parking $238.00 & all kinds of extra tax fees.

Stayed 5 nights in Jan 2026

8/10 Good

Tosh Alan, Germantown

8 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There are occasional items that reveal a slightly thread-bare tendency. A dab of paint here, a washed or painted wall, or other minor stuff that could spruce up the place just a tiny bit and make it completely feel like a 4-star establishment. For example our safe was either broken or needed a battery. Not a big deal but letting the small stuff go can lead to bigger issues later

Stayed 7 nights in Dec 2025

8/10 Good

Cesar

8 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Front Desk staff very professional. Valet parking morning personnel need to improve their communication skills and be more respectful towards guest, but overall great staff members. Keep doing great job!

Stayed 2 nights in Jan 2026

6/10 Okay

Francesca

Travelled with family

8 Jan 2026

Disliked: Amenities, property conditions & facilities

The hotel is not in good shape. Doors that don't close or open properly. In our room, the balcony door was all rusty and the bathroom one wouldn't close.

Stayed 10 nights in Dec 2025

8/10 Good

Thomas

8 Jan 2026

Liked: Staff & service, amenities

Disliked: Cleanliness

Overall it was good, I liked the room, the view, and the amenities at the facility. Hotel Condado is in a good location close to shops and things to see/do, and the beach is great! The hotel shows some age but has been well maintained and remodeled over the years The reason I am lowering the overall is that there were some gross stains on the mattress protector in our room when I pulled back the bottom sheet. Was not a great discovery near the last day of my trip

Stayed 6 nights in Dec 2025

4/10 Poor

Adriana

Travelled with family

7 Jan 2026

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

Disappointing stay — not worth the price We arrived on January 1st and were informed our reserved ocean-view room was unavailable due to overbooking. We were placed in another room and promised priority the next day, but after multiple inquiries our room wasn’t ready until the evening due to poor communication between management and housekeeping. When we finally received it, the room was not properly cleaned. The hotel is outdated, elevators and security key access do not work consistently, valet parking is slow and understaffed, and several amenities are unusable. The gym equipment and laundry machines do not work, forcing guests to use the adjoining hotel. The $27 breakfast buffet is not worth the price and lacks customer service (except for the egg station attendant). We were also told the breakfast vouchers given as “compensation” are provided to all guests. The buffet itself is located at the adjoining hotel — which honestly would have been the better place to stay. Overall, poor service, broken amenities, and inadequate compensation made this a frustrating stay.

Stayed 6 nights in Jan 2026

6/10 Okay

John

7 Jan 2026

Liked: Cleanliness

Disliked: Property conditions & facilities

Stayed 4 nights in Jan 2026

10/10 Excellent

Humberto

Travelled with family

6 Jan 2026

Liked: Cleanliness, staff & service, amenities

Staff were great, location was ideal, multiple pools, hot tub, and beach on property very convenient

Stayed 6 nights in Dec 2025

8/10 Good

Carolyn

Travelled with partner

6 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Broken elevators….

Stayed 5 nights in Dec 2025

10/10 Excellent

Troy

5 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Dec 2025

8/10 Good

April Anne

Travelled with family

5 Jan 2026

Liked: Cleanliness, property conditions & facilities

Great amenities. Basic hotel room but beautiful view(had ocean view). Great customer service. One strange thing is the coffee maker is stationed in the bathroom

Stayed 4 nights in Dec 2025

8/10 Good

Wendy

Travelled with family

5 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Was in the middle of a remodel but lovely place. Gorgeous pool and beach areas. Massive bathroom too

Stayed 1 night in Jan 2026

10/10 Excellent

Justin

5 Jan 2026

Stayed 9 nights in Dec 2025

6/10 Okay

Eric

5 Jan 2026

Disliked: Cleanliness, property conditions & facilities

Older and outdated building. Services on siite were overpriced for quality. Some staff were great while others were rude. They gave me a paper saying checkout time was noon but then tole me it was 11. Also people on beach insisting on payment for chair and umbrella the free ones are few and people stay in them all day.

Stayed 2 nights in Jan 2026

8/10 Good

Jody

5 Jan 2026

Stayed 5 nights in Dec 2025

10/10 Excellent

Parth

Travelled with family and small children

5 Jan 2026

Liked: Cleanliness, property conditions & facilities

The room was spacious and well-maintained. The cleaning crew was excellent, ensuring the room was kept spotless each day. It was a very positive experience.

Stayed 6 nights in Nov 2025

6/10 Okay

Cynthia

Travelled with family

5 Jan 2026

Disliked: Cleanliness

Room not cleaned very well it’s old and dirty ants where in the room… but the location perfect everything near

Stayed 3 nights in Jan 2026

The Condado Plaza Hotel

Choose dates to view prices

Photo gallery for The Condado Plaza Hotel

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony

View all photos for Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Room, 1 King Bed, Accessible (Roll-in Shower)

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Room, 3 Bedrooms, Oceanfront (Penthouse)

Similar properties

Hilton Garden Inn San Juan Condado

About this property

The Condado Plaza Hotel

Property amenities

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

The Condado Plaza Hotel Reviews

Reviews

Very good

8.0/10

8.4/10

7.8/10

7.2/10

Reviews

2/10 Terrible