2/10 Terrible
Yosuke
Travelled with family
5 Mar 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel facilities are modern and stylish which looked just like the photos. We booked Superior Room (NAHUI) for 2 nights. Our room was at the 1st floor of the two-story building facing the neighbor private residence where we went through a nightmare. The room was dark and cold even after we turned on the heater and lights. We took a shower to warm up, but the water was not hot enough, so we had to wear sweater all night. We couldn't sleep at all due to noise of several dogs kept by the neighbor barking non-stop all night over the neighbor fence. The mattress was old and dented which contributed to the sleepless night. The guests who stayed at the 2nd floor told us that they had not been able to sleep for two nights because of the dogs barking. We complained about all of these issues to the reception in the next morning. The guy at the reception (who was the owner of the hotel) moved us to a smaller classic room (YEI) located away from the fence. He told us they had been dealing with the issue of the dogs with the neighbor for a while but they couldn't do anything. He neither expressed any sense of apology nor appreciation for us letting him know about the mattress issue. He refused to give us refund for the difference in the room rate and charged us breakfast on the 2nd day citing that it is free only on the 1st day. By knowing this issue, they shouldn't put any guests to these rooms until the issue is permanently resolved. This rip-off hotel ruined our trip. Avoid it.
Yosuke
Stayed 2 nights in Mar 2025
