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Mercure San Sebastian Monte Igueldo

4.0 star property

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Photo gallery for Mercure San Sebastian Monte Igueldo

Seasonal outdoor pool
Lobby
Aerial view
Exterior
2 bars/lounges

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Paseo del Faro 134, San Sebastián, 20008
  • Place, Monte Igueldo
    ‪1 min walk‬
  • Place, Miramar Palace
    ‪2 min drive‬
  • Place, Concha Promenade
    ‪2 min drive‬
  • Airport, San Sebastian (EAS)
    ‪25 min drive‬

Room options

View all photos for Privilege, Room, Balcony

Privilege, Room, Balcony | Minibar, in-room safe, desk, blackout curtains

Privilege, Room, Balcony

8.0 out of 10
Very good
(22 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Privilege, Premium Room, Sea View

Privilege, Premium Room, Sea View | Minibar, in-room safe, desk, blackout curtains

Privilege, Premium Room, Sea View

8.4 out of 10
Very good
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Standard Room, 1 Single Bed (Single Room, 1 Twin Bed)

Standard Room, 1 Single Bed (Single Room, 1 Twin Bed) | Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Single Bed (Single Room, 1 Twin Bed)

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, Mountain View

Standard Room, Mountain View | Minibar, in-room safe, desk, blackout curtains

Standard Room, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Sea View

Standard Room, 2 Single Beds, Sea View | Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds, Sea View

8.4 out of 10
Very good
(11 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, With Sofa Bed, Mountain View

Standard Twin Room, With Sofa Bed, Mountain View | Minibar, in-room safe, desk, blackout curtains

Standard Twin Room, With Sofa Bed, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

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About this property

Mercure San Sebastian Monte Igueldo

Family-friendly hotel with 2 restaurants and bars/lounges
2 restaurants, 2 bars/lounges and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a seasonal outdoor pool and a children's pool. Change of towels is available on request
Mercure San Sebastian Monte Igueldo offers 123 air-conditioned accommodations with minibars and a safe. 32-inch LCD televisions come with satellite channels and pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure San Sebastian Monte Igueldo. During your stay, you're just a quick walk from Monte Igueldo. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy Basque cuisine at El Torreon, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, bicycles to rent and a playground
  • Steps from Monte Igueldo and 12 minutes on foot from Bay of Biscay
Mercure San Sebastian Monte Igueldo offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at the family-friendly Mercure San Sebastian Monte Igueldo. Self parking is free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
El Torreon – This restaurant specialises in Basque cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 24 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • El Faro
  • El Torreon

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Library
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in July and close in September.
  • Pool access available from 10 AM to 9 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mercure San Sebastian Monte Igueldo Hotel
Mercure Monte Igueldo Hotel
Mercure Monte Igueldo
Mercure San Sebastian Monte Igueldo Hotel
Mercure San Sebastian Monte Igueldo San Sebastián
Mercure San Sebastian Monte Igueldo Hotel San Sebastián

Mercure San Sebastian Monte Igueldo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 302 out of 572 reviews
Rating 8 - Good. 148 out of 572 reviews
Rating 6 - Okay. 73 out of 572 reviews
Rating 4 - Poor. 34 out of 572 reviews
Rating 2 - Terrible. 15 out of 572 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Philippe

Disliked: Staff & service

Great view but noisy, overpriced and getting old

The hotel has an amazing view but it is getting old. First you can hear almost everything from the other rooms. Walls are like cardboards. THAT is absolutely unacceptable at that price point. The pool was disgusting with hundreds (literally) of dead bugs in it. The restaurant, El Torreon, is extremely overpriced and the service is bad. The hotel has a lot of potential due to its location but it is not (no longer?) 4 stars. The pool needs to be cleaned more often and the guy responsible for it and for handing the towels should do his job and stop texting on his cell. The restaurant should be completely changed: better portions, better deserts, lower prices and better service. Definitely overpriced overall. But the view is great…
Stayed 3 nights in Sep 2025

8/10 Good

Alexander N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Sébastien

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding view of the bay from Monte Igueldo. You can easily take the funicular to the lower city and walk the promenade or take a bus right to the old town. We usually walked in and bussed back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing views and resort feel!

Excellent stay at Mercure San Sebastián. Pick this hotel because it was a respite from city centers during our travels. It gave you an excellent resort feel. The views and panoramic location was gorgeous. It was quite difficult though to get down to the town as the pannicular does not start till 1030 and it ends at 8:30 so we needed to rely on taxis of which they took minimum of 10 to 15 minutes to get up to the hill and sometimes many people were waiting ahead of us. The walk down or up is on a very curved road with steep incline and little protection from cars, therefore we did not walk and the path was quite long. Otherwise, we are very happy with our stay.
Stayed 3 nights in Sep 2025

8/10 Good

Brian

Stayed 2 nights in Sep 2025

6/10 Okay

Nicole

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Parnaz

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
View amazing if you get the room with balcony
Stayed 3 nights in Aug 2025

10/10 Excellent

Jade

Stayed 2 nights in Aug 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful area
Stayed 8 nights in Aug 2025

8/10 Good

Gordon

Liked: Cleanliness, property conditions & facilities, room comfort
Spectacular view from every angle. Central areas very good. Ate in bar followed by restaurant 3/5 fairly disappointing for 4* hotel. Staff fairly efficient rather than friendly. Would probably still return.
Stayed 3 nights in Aug 2025

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Left a night early I couldn’t stay.

I arrived and was largely ignored while the front desk just chatted with each other on Spanish I had no idea what I was waiting for. The room smelled when I walked in, the aircon didn’t work. I tried opening the window but it still wouldn’t get rid of the smell. The service at the bar was the worst service I’ve ever encountered and that was by two different bar tenders. I was also parked in and when I tried to ask for help I was ignored by parking attendants that let people in and just told that they don’t speak English I couldn’t get out. I only stayed one night and then left, the basics of a hotel. The price and rating of the hotel doesn’t match it at all.
Stayed 2 nights in Aug 2025

2/10 Terrible

claire

Disliked: Staff & service

No

Food options were limited to one restaurant on site or a truck into the town centre. Access to the town centre was limited to the funicular, which stopped at 21.30 or a local bus service, a 20 minute walk away.
Stayed 5 nights in Aug 2025

10/10 Excellent

Anaen, HIALEAH

Stayed 1 night in Aug 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Manon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Gretel

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene una ubicación donde la vista es única y espectacular! El hotel es bello y de mucha clase. Su atención es increíble. Tuvimos un tiempo maravilloso! La comida riquísima y muy bien presentada.
Stayed 3 nights in Jul 2025

8/10 Good

Michael

Stayed 3 nights in Jul 2025

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Masakatsu

Stayed 2 nights in Jul 2025

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness, room comfort
Amazing
Stayed 3 nights in Jul 2025

8/10 Good

Lukasz

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Patrice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 6 nights in Jul 2025