The check in desk took 25 minutes to resolve a problem the computer had with a single customer - her companion checked in fine. Meanwhile 4 parties waited to be checked in. The clerk told us there would be a new computer system in 3 weeks. You needed a new computer system now and a clerk trained to deal with difficult situations.
The hotel was clean, close to the highway, with friendly staff. The rooms are very comfortable, spacious with microwave & fridge. Breakfast was standard relatively tasteless fare, coffee was good!
The heat/ac unit was loud when the compressor came on and we could not be moved to another room as they were fully booked and a maintenance person was not available. Looked into the unit and found the filters and inside the unit were dirty and full of dust. Long night....
Property was great. I stayed with my 3 children and felt safe. The front desk staff were super kind and helpful. Housekeeping was great and went above and beyond. Room was clean and comfortable. Each time i walked into the room it smelled great and fresh. Breakfast was typical with what you would need. We will be staying here again when we visit the area again!
It was a good vibe from the day I walked into the door of holiday inn was greeted professionally by staff was very clean great view compilation, tasteful pool was open and clean and just seconds and minutes away from Kalahari ,Cedar point ,
all type of restaurant and much more I will be back soon this will be my choice of hotelâïžâïžâïžâïžâïž
I recently stayed at another Holiday Inn Express property in Columbus OH. So i jumped at the opportunity to stay at another because my last experience was amazing. However i quickly learned that not all are equal. I arrived at the property a little before check-in when i arrived there was not one employee in sight. There was a gentleman who was waiting a head of me. He waited for a while before walking outside and waiting a little longer before getting upset and leaving. I then began to call out for help and look around to see if i could find an employee. After waiting over 20 mins 2 employees came walking in from a smoke break. I later learned that 2 employees going on a smoke break together and leaing the front desk unattended was a thing at this hotel. The room was just ok. It was a little dirty i could tell the floor in the bathroom had not been cleaned and there was what looked like a drop of blood on the pillow case. This hotel is NOTHING like the one in Columbus and to think this location had better reviews than the other Holiday inn express in the area. I will not be back. The breakfast in the morning is ok. They do a god job with cleaning that area. I didnt use the pool or the outside are ..