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Hilton Santa Marta

4.5 star property

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Photo gallery for Hilton Santa Marta

2 outdoor pools, pool loungers, lifeguards on site
View from room
Daily buffet breakfast (COP 75500 per person)
Garden
Suite, 1 King Bed, Terrace, Ocean View | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet-friendly
  • Bar
  • Pool
  • Parking available

Explore the area

View in a map
Carrera 2 No 114-78, Sector Pozos Colorados, Santa Marta
  • Bello Horizonte Beach
    ‪2 min walk‬
  • Zazue
    ‪11 min walk‬
  • Rodadero Beach
    ‪9 min drive‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View | Living area | 55-inch Smart TV with satellite channels, TV

Suite, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 85 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Balcony, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Premium Room, 2 Double Beds, Balcony, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, City View

Deluxe Room, 1 King Bed with Sofa bed, City View | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 King Bed with Sofa bed, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(12 reviews)
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Premium Room, 1 King Bed, Balcony, Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Ocean View

Suite, 1 King Bed, Terrace, Ocean View | Living area | 55-inch Smart TV with satellite channels, TV

Suite, 1 King Bed, Terrace, Ocean View

  • 141 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility, Roll-in Shower)

Room, 1 King Bed (Mobility, Roll-in Shower) | Living area | 55-inch Smart TV with satellite channels, TV

Room, 1 King Bed (Mobility, Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | View from room

Room, 1 King Bed, City View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 1 King Bed, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Junior Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Santa Marta

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Santa Marta's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hilton Santa Marta offers 261 air-conditioned accommodations with a safe and complimentary bottles of water. A pillow menu is available. 55-inch Smart televisions come with satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Eforea Spa. Services include facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hilton Santa Marta. During your stay, you're just a quick walk from Bello Horizonte Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 4 restaurants.
  • Free WiFi
  • The 4 restaurants, 2 poolside bars and 3 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with aromatherapy or facials at Eforea Spa
  • Services include a lifeguard on-site, a concierge and wedding services
  • On-site recreation includes a 24-hour gym, a sauna and volleyball
  • Just a 4-minute walk from Bello Horizonte Beach and 11 minutes on foot from Zazue
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Enjoy the free beach club on site and umbrellas for a relaxing day at the beach. At Hilton Santa Marta, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This luxury resort also offers a 24-hour fitness centre, a hot tub and a sauna. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Santa Marta resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Hilton Santa Marta has 4 restaurants on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (COP 23,800 per day)
  • Valet parking on site (COP 23,800 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 75,500 for adults and COP 75,500 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Free beach club
  • Full-service spa
  • Hot tub
  • Sauna

Family friendly

  • 2 outdoor pools
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 50 per accommodation, per stay
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 75500 for adults and from COP 75500 for children
  • Airport shuttle fee: COP 30000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: COP 30000 (one-way), (up to 18 years old)
  • Self-parking fee: COP 23800 per day
  • Valet parking fee: COP 23800 per day
  • Pet fee: COP 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Santa Marta offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Santa Marta Resort
Hilton Santa Marta Santa Marta
Hilton Santa Marta Resort Santa Marta

Hilton Santa Marta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 267 out of 425 reviews
Rating 8 - Good. 67 out of 425 reviews
Rating 6 - Okay. 47 out of 425 reviews
Rating 4 - Poor. 16 out of 425 reviews
Rating 2 - Terrible. 28 out of 425 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Liliana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good overall just the blower didn’t work and the AC wasn’t working good either!
Stayed 5 nights in May 2025

10/10 Excellent

Andrew, Eagle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location in the Santa Marta area. Exceptional staff. Great rooms. Only 1 bad meal. Highly recommend
Stayed 4 nights in Apr 2025

10/10 Excellent

Gilbert Jimenez, Folsom

Liked: Cleanliness, amenities, property conditions & facilities
Great location an direct access to the beach. The staff is very friendly and attentive. Very clean rooms Thanks for making us to enjoy our stays.
Stayed 4 nights in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es excelente en todos los sentidos, el personal es increíblemente profesional,la propiedad es hermosa y muy segura! El Hilton es mi segunda casa cada vez que visito santa Marta. El servicio del restaurante es increíble, tanto Yomari como todo el personal son muy amables y profesionales. La Cómoda es una excelente, la playa muy segura , las habitaciones espectaculares,, el hotel en general es espectacular!!!
Stayed 3 nights in May 2025

10/10 Excellent

Michael

Stayed 2 nights in May 2025

10/10 Excellent

German

Stayed 3 nights in May 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
The view in front of the beach The street to get there was kind of rough
Stayed 2 nights in May 2025

2/10 Terrible

Marc

Disliked: Staff & service, property conditions & facilities, room comfort

NOT A 5 STAR HOTEL

OVER PRICED FOR THE EXPERIENCE . NOT A 5 STAR HOTEL
Stayed 7 nights in May 2025

10/10 Excellent

Enndy

Stayed 4 nights in May 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Gilberto

Stayed 2 nights in Apr 2025

10/10 Excellent

Yonathan

Stayed 1 night in Apr 2025

10/10 Excellent

Andrew, Eagle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Staff and most of the facilities are excellent. There is not enough shade at the Terrace or 3nd floor pool areas. The rooftop terrace bar and pool area was unbearably hot. Breakfast is very good. We had a couple of bad meals but overall the food is good. I wou recommend this hotel if in the Santa Marta area.
2nd floor pool bar restaurant area.
Stayed 4 nights in Apr 2025

10/10 Excellent

Isaac

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at this hotel. The staff was very attentive, the food was excellent, and the breakfast was included with a huge variety of options.
Stayed 4 nights in Apr 2025

10/10 Excellent

cassiano

Liked: Cleanliness, amenities, property conditions & facilities
Liked how clean it is and how friendly staff was . Hotel could use a gift shop inside
Stayed 5 nights in Apr 2025

10/10 Excellent

Zoritsa

Liked: Cleanliness, staff & service, property conditions & facilities
Second time here . Will come again. Pet friendly
Stayed 7 nights in Apr 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and professional.
Stayed 7 nights in Feb 2025

10/10 Excellent

Rolend

Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
This is a really good hotel. Very good food, service, drinks, layout, pools on the 2d floor and rooftop (a beautiful infinity pool), on the beach, and good location. I highly recommend it and would like to go back!
Stayed 2 nights in Mar 2025

6/10 Okay

Sandra L

Liked: Property conditions & facilities
Disappointing Experience – Lacking Services I stayed at Hilton expecting a relaxing and well-organized experience, but unfortunately, it fell short in some key areas. First and foremost, the beach service was practically nonexistent. There were not enough chairs or umbrellas, and no staff was available to assist with setting up or taking orders. At the restaurants are no variety and in some cases, certain items were unavailable except for the breakfast buffet. Additionally, towel service was frustrating. Towels were either unavailable or required long wait times to get replacements. It felt like the hotel was constantly running low, which is unacceptable for a resort-style property. Lastly, there was a serious lack of information provided to guests. From check-in to daily activities, we were left guessing about many things. No proper guidance on available services, and little communication from staff made it difficult to fully enjoy the stay. Overall, the location and potential of this hotel are great, but the lack of organization and basic services made the stay less enjoyable than expected. I hope management takes these concerns for improvement the experience for future guest.
Stayed 4 nights in Mar 2025

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Three night stay on beach

Beautiful hotel right on the beach. We loved the two pool options -- second floor and rooftop. Restaurant food was good and well priced. Breakfast is not automatically included.
Stayed 3 nights in Mar 2025

8/10 Good

Robert

Travelled with family
Stayed 4 nights in Mar 2025

6/10 Okay

Jorge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Average. Had a very bad experience upon arrival, however the rest of the stay was very good. The general manager of the hotel approached us and was very accesible and understanding. They need to continue to work on employee customer service development. I am a Diamond Member at Hilton and I was not aware if you make your reservation in Expedia, you do not receive the Diamond Members Benefits. At the end it was a good stay with room from improvement. I will stay at the hotel again. The staff at the Tyrona Club were amazing(Henderson) amazing person. My family really enjoyed talking to him. Efren at the lobby!!...Very good
Stayed 8 nights in Mar 2025