We were very disappointed with this property and the manager handling the property .
Weeks before our stay, we were told we could no longer have a golf cart on property due to new HOA rules . The property manager expressed how difficult the HOA had been regarding ânew rulesâ being put in place midway through the summer . The property manager granted us permission to keep our golf cart but it needed to be kept in the garage at night. We received quite a few looks throughout the week for using it which wasnât pleasant.
Secondly, we arrived on site to find out that the pool was out of order . It is understandable for unexpected problems to occur but itâs all in the way the problems are handled that makes all the difference. The pool was out of order until our last day . The pool had been out of order the week prior to our arrival as well. We were also told by the HOA that the pool had issues since June We were never notified or given an option to cancel our stay and find another location. Once on property we were given a variety of explanations for the problems and estimated time of repair . It was very frustrating.
A renter in another unit was given permission midweek by Benchmark Realty to use the pool next door . We joined in after mentioning to our property manager. However, the pool was extremely little and overcrowded, not to mention , the inconvenience access and no restroom availability. Traveling with a handicapped individual and baby made this quite difficult. The property manager stated the beach was better
We were given the wrong code for the gate and had to get the correct one from another family staying on property . Tents were not allowed on the restricted beach access which you may find a deal breaker.
The unit itself was nice but a little warm. The air wasnât the best .
Due to the pool issues, I requested a refund in an unspecified amount. The owners were only willing to refund $350 stating their unit was already rented out for a fair price and stated that receiving permission from another renter to use a pool next door that was inconvenient and did not have a restroom was sufficient enough on their part . The property management company became very rude and difficult to deal with as well .
When you take one vacation a year and you do not get what you paid for and no one seems to take responsibility for that , itâs difficult for me to recommend this place if youâre looking for a great experience.