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Santiago Suite Apartment

3.5 star property

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Exterior
Basic Suite, 1 Bedroom, Kitchen | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils
Outdoor pool
Interior entrance
In-room safe, individually decorated, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Air conditioning
  • Kitchen
  • Free WiFi
  • Business services

Explore the area

View in a map
Merced 562, Santiago, Region Metropolitana, 8320148
  • Place, Santa Lucia Hill
    ‪2 min walk‬
  • Place, Plaza de Armas
    ‪7 min walk‬
  • Place, Palacio de la Moneda
    ‪16 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪16 min drive‬

Room options

View all photos for Basic Suite, 1 Bedroom, Kitchen

In-room safe, individually decorated, iron/ironing board, free WiFi

Basic Suite, 1 Bedroom, Kitchen

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

In-room safe, individually decorated, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

  • 40 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 Single Beds

View all photos for Basic Triple Room, 1 Bedroom

In-room safe, individually decorated, iron/ironing board, free WiFi

Basic Triple Room, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment 1 Bedroom Single

In-room safe, individually decorated, iron/ironing board, free WiFi

Apartment 1 Bedroom Single

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment 1 Bedroom Triple

In-room safe, individually decorated, iron/ironing board, free WiFi

Apartment 1 Bedroom Triple

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Futon

View all photos for Apartment 2 Bedroom 2 Pax

In-room safe, individually decorated, iron/ironing board, free WiFi

Apartment 2 Bedroom 2 Pax

  • 40 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment 2 Bedroom 3 pax

In-room safe, individually decorated, iron/ironing board, free WiFi

Apartment 2 Bedroom 3 pax

  • 40 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Santiago Suite Apartment

Apartment in Santiago with an outdoor pool
Along with an outdoor pool, this apartment building has self parking and concierge services. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and a front desk safe are on-site. Each apartment features free WiFi, free wired Internet and a kitchen with a fridge, an oven and a microwave. Additional amenities include a rainfall shower, a hairdryer and a safe.
Santiago Suite Apartment offers 35 accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Accommodation at this 3.5-star apartment has kitchens with fridges, microwaves and kitchenware and utensils.

Bathrooms include a combined bath/shower unit with a rainfall showerhead. This Santiago apartment provides complimentary wired and wireless Internet access.

Recreational amenities at the apartment include an outdoor pool.
During your stay at Santiago Suite Apartment, you're just a quick walk from Santa Lucia Hill. Features include free WiFi in public areas, plus an outdoor pool and a round-trip airport shuttle (surcharge). This comfortable apartment building has 35 apartments over 22 floors. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a fridge and a microwave
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Palacio de la Moneda and a few minutes from Medical Center Hospital Worker
  • Airport shuttle service available for a fee
As a guest of Santiago Suite Apartment, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. There are 2 meeting rooms available. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The boutique Santiago Suite Apartment also features concierge services, express check-out, and a front desk safe. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Santiago apartment.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (USD 16 per day)

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Laundry

  • Laundry service

Work spaces

  • 2 meeting rooms

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 22 floors
  • 35 units
  • 4 buildings
  • Individual decor
  • Traditional architecture

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Saturday (10:00 AM - 6:00 PM) and Sunday - Sunday (noon - 6:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Santiago Suite Apartment

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per person (return)
  • Airport shuttle fee per child: USD 9 (return), (from 5 to 10 years old)
  • Self-parking fee: USD 16 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Santiago Suite Apartment offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:
  • Monday - Saturday: 10:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Santiago Suite Apartment.

Property is also known as

Santiago Suite
Santiago Suite Apartment
Santiago Suite Apartment Aparthotel
tiago Suite Aparthotel
Santiago Suite
Santiago Suite Apartment Santiago
Santiago Suite Apartment Apartment
Santiago Suite Apartment Apartment Santiago

Reviews

Santiago Suite Apartment Reviews

7.8

Good

8.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities
Rating 10 - Excellent. 37 out of 134 reviews
Rating 8 - Good. 62 out of 134 reviews
Rating 6 - Okay. 25 out of 134 reviews
Rating 4 - Poor. 4 out of 134 reviews
Rating 2 - Terrible. 6 out of 134 reviews

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to get directions from the security desk. The room was fine, just hot and did not have AC as advertised.
Stayed 6 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service

Poor Customer Service

Tried to contact prior to my departure- not very responsive. Was not able to check-in by 9:30pm but couldn’t reach anyone to let then know. Wasn’t able to get any money back.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the location!!! The metro was close by and the supermarket is right downstairs. The staff was very helpful, too!!! We had a wonderful time!!!
Stayed 6 nights in Nov 2018

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities, room comfort

Bad experience!!!

Firstly. On arrival the place is very hard to find. It is basically in a very large apartment complex. I asked at security for santiago suites and security (who spoke no English at all) directed me towards a door 20 metres down and said 8th floor. That door led to tower a and tower b both with 22 floors of residential apartments. After trying both 8th floors there was still no sign. I went back out and after another couple of minutes I managed to get room822 out of the security. I went up and knocked on the door and finally found the office. Check in was slow and when I went to pay by card they said there was a 19% charge for cards. I paid in cash. I got the code for our room which was on the top floor of the other tower so we lugged our bags over only to find the code didn t work. After another trip back and forth we finally got into our room, approx 45 mins after arriving. It is astonishing that there absolutely no signs for the office either at the entrance, in the building, in the lifts or even on the door of room822. The apt was fine but in disrepair (A/c didn t work properly, sliding door broken, shower head blocked, blinds broken) and the kitchen lacked vital things to make it worthwhile using it (e.g. any cleaning equipment, dish cloths etc). To make matters worse the electricity in the building went out from 9pm to 8am on our last night (although presumably that wasn't their fault). Location is good but otherwise would not recommend .

8/10 Good

pete, vaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maid service

Maid service would come and knock at 9-10am, I asked to not be bothered until after 12pm if possible would come every half hour until I just said please don't come back until tomorrow. This happened a few days, I did not like being bothered yet the maid kept coming back and then made a face when I told her not to return as in I had wasted her time.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the apartment. We rented a small unit but have everything we need. House keeping everyday except Sunday. Central located and easy access to public transport

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
They charged us more than the rate displayed on hotels.com by ~20%

8/10 Good

Evan, Halifax Nova Scotia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice apartment in the heart of downtown

Very convenient location close to Santiago sights, museums and shopping. Fully equipped kitchen and supermarket next door, several nice restaurants in the immediate vicinity. 24/7 reception operated out of an apartment, making it a little harder to access than that of a regular hotel.

8/10 Good

michael, adelaide

Liked: Cleanliness, property conditions & facilities, room comfort

modern and central

the apartment is very modern, central of Santiago. nice hot shower and warm heater. the area is ok, I think you a situated in an asian influenced area with lots of Asian take out food.

6/10 Okay

roberto, Ecuador

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No Good front desk , or costumer service.

There was no One to request to activate the hearter, we need it the safe lock And was closed, no Good customer service At all.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Avoid arriving before 3pm

The hotel operated within Infinito Condominium with apartment spanning across 4 towers on different floors. Each apt door is controlled via door pin pad. You don't need to inform Reception (Tower A, Room 822) when you check out (latest 12nn). Hotel will assume you check out at 12nn and the housekeeping starts only after that. Hence check-in time is strictly after 3pm. Therefore, if you arrive earlier, no room is available for you. Wifi is good. Pots, pans, cutlery, Microwave over, gas stove and fridge provided. Would be perfect if washing machine is included as well. Lack of dish washing liquid in the kitchen. The apt I got has faulty lights not fixed. The hotel overcharged me initially. I booked via www.hotels.com and usually I pay in my home currency via credit card charged to hotels.com. However, for unknown reason www.hotels.com allow this apt to directly charge my credit card which resulted in the overcharging and in USD instead of my home currency. hotels.com still have not response to me as why this is happening. If you stay there, watch out for the amount the apt directly charged to your credit card.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the heart of the city.

Right in the heart of the city.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Good Value

I stayed here for two nights when I first arrived in Chile to look into teaching English here. The room, a small one bedroom or more like a large studio, was comfortable though somewhat cramped, kind of classy, and in good condition, except for the worn out love seat in the living room area. Strangely missing were kitchen towels, and any kind of complimentary tea or coffee, etc, like you'd get almost anywhere, as well as a desk or writing area. Also, the office person reresenting the rentals just didn't want to be there, and made an effort to talk as little as possible--getting info, like about wi-fi (which was pretty good), was like the proverbial "pulling teeth" experience. Oppositely, the three people there when I checked out were overwhelmingly helpful. This is a mix of permanent residents and temporary rentals in a huge complex, and the people living there were as polite and pleasant in passing as could be, always saying "good day,"good-nite," or "ciao," but not intrusive. The location is excellent, in a clean area with plenty of food and shopping options right there or very near; transportation is close, too. The bed and bedding were in good condition, making for a good night's sleep. All in all, I'd recommend this place for a few days or so, maybe a week, but I'd miss a desk/work area beyond that. It's a good value for the sale price I paid ($50/night total.)

8/10 Good

Juliette, Canada

Liked: Cleanliness, property conditions & facilities, room comfort

Very comfortable stay.

The room was very clean, bed was comfortable. Functional kitchen and bathroom, excellent Wifi and Air Conditioning. Nothing to complain about the room we stayed for 3 nights. Supermarket nearby and walking distance to everything in central Santiago. There is room cleaning service daily, we are very happy about that.

10/10 Excellent

Darren, London

Liked: Cleanliness, property conditions & facilities, room comfort

Good apartment at a great price

Good apartment in a good location at an excellent price. It was difficult to find the at first due to the absence of signage at street level. Nonetheless, would recommend.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

Very cheap but poor bed

Apartment in need of redecorating and additional items in the kitchen eg soap and tea towels. Couldn't access the gym and difficult to understand check in, how to find facilities in the block etc - could benefit from instruction cards Good location and cheap.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
I was surprised to find out that this place was an actual condominium with families and travelers cohabiting together. The condo has a great view of downtown from the rooftop, where there is also a swimming pool which the front desk forgot to mention. The rooms are small but have everything a single guy or a couple may want. Kitchenette, microwave, fridge and cookware. There is a supermarket next door that is convenient if you wanted to cook breakfast or whatever if on a tight budget. The location is perfect if you want to explore the downtown area. Plaza de Armas, la moneda, catedral, etc are all walking distance. As well as Bella vista where there is a pretty fun nightlife. One thing I found annoying tho was the cleaning staff that made a lot of noise. It's pretty rough if your trying to sleep after loosing 5 hours coming to Chile. In all, I was satisfied.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort