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Solace Hotel Santiago

4.0 star property
VIP Access

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Photo gallery for Solace Hotel Santiago

Seasonal outdoor pool
Lobby lounge
Poolside bar
Interior entrance
Property entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Gym

Explore the area

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Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Place, Costanera Center
    ‪12 min walk‬
  • Place, Palacio de la Moneda
    ‪5 min drive‬
  • Place, San Cristobal Hill
    ‪6 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Suite

Premium Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Suite

9.6 out of 10
Exceptional
(29 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 2 Single Beds

9.4 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(89 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Solace Hotel Santiago

Mountain ski retreat with restaurant and bar/lounge
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Solace Hotel Santiago include a rooftop terrace and a complimentary reception. Housekeeping is available on request.
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre, a seasonal outdoor pool and complimentary bicycles.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.
Our customers tell us they can't get enough of Solace Hotel Santiago's great location. During your stay, you're just a quick walk from Drugstore. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine while dining at Zafferano
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the overall condition of the property and the pool
  • Just a 3-minute drive from Clinica Santa Maria and a few minutes from Santiago Town Square
  • Airport, local-area and ski shuttle service available for a fee
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, along with 2 coffee shops/cafes. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Santiago hotel.

The hotel hosts a free manager's reception daily.
Zafferano – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 for adults and USD 15 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Zafferano

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 15 for children
  • Airport shuttle fee: USD 75 per vehicle (return)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Solace Hotel Santiago offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in November and close in April.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 791 out of 1002 reviews
Rating 8 - Good. 149 out of 1002 reviews
Rating 6 - Okay. 33 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

WALTER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Wonderful Stay at Hotel Solace – With Just a Few Suggestions… We had a truly lovely stay at Hotel Solace in Santiago. The hotel is beautifully decorated, ideally located - close to everything we needed, yet still felt peaceful and tucked away - and the staff was exceptional. Every team member we interacted with was kind, attentive, and went above to make our stay enjoyable. Our room was fantastic. It featured a lovely view, a very comfortable bed, and high-quality linens that made it feel like a true retreat. The only minor issues we noted were in the bathroom: the shower drain cover was loose, and the toilet seat was a bit worn. These are small things that, if addressed, would make the experience even better. We also enjoyed a delicious breakfast on the morning of our arrival. The food was good, especially the eggs made to order, which came out hot and fresh. However, some of the pre-prepared items like sausages and scrambled eggs on the buffet could have been kept warmer. It’s a minor improvement I’d recommend to enhance the meal experience. A standout perk was the Lavazza coffee - available 24/7 in the lobby, and also in your room with a convenient Lavazza K-Cup machine. It was such a treat and truly appreciated by coffee lovers like us! Despite the few suggestions, none of them took away from our overall experience. We would absolutely return to Hotel Solace on our next trip to Santiago and happily recommend it to others looking for a stylish, comfortable.
Stayed 3 nights in Jun 2025

10/10 Excellent

Felipe Bueno

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente local, quarto muito bom. Vista maravilhosa da academia e rooftop.
Stayed 2 nights in Jun 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização, atendimento... Super recomendo
Stayed 1 night in Jun 2025

10/10 Excellent

Marcelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Staff super friendly, neighborhood is perfect, good breakfast, nice amenities
Stayed 2 nights in Jun 2025

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good service
Stayed 3 nights in Jun 2025

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Marcelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great choose

Great hotel with a friendly staff and nice amenities, room is spacious and comfortable enough, fitness room in the top es really good and location is unbeatable
Stayed 4 nights in May 2025

10/10 Excellent

Ho Sik

Stayed 3 nights in May 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Marcela

Stayed 5 nights in May 2025

10/10 Excellent

Jay W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot above a mall in the best area of town close to public transport
Stayed 2 nights in May 2025

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Rogerio Ansano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Laxy

Stayed 3 nights in Apr 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff!

The best part of my day was the staff. After a rather unpleasant experience at the airport, their kindness and hospitality were greatly appreciated. Accommodations were comfortable. The gym has an elliptical or two, along with two treadmills. Strength training is limited to a few kettle bells and a couple of dumbbells along with one weightlifting machine. A bit difficult to get training in if anyone else is in the gym. I didn’t try the food there, but the location is quiet and convenient.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Guillermo J Perez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service experience.
Stayed 8 nights in Apr 2025

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Shane Michael Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025