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Ola Santiago Providencia, Tapestry Collection by Hilton

4.0 star property

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Photo gallery for Ola Santiago Providencia, Tapestry Collection by Hilton

Lobby
Lobby sitting area
Outdoor banquet area
Lobby sitting area
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Holanda 307, Santiago
  • Place, Costanera Center
    ‪6 min walk‬
  • Place, Apoquindo
    ‪6 min walk‬
  • Place, Gran Torre Santiago
    ‪10 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(88 reviews)
  • City view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Double Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, laptop workspace

Room, 1 King Bed

9.4 out of 10
Exceptional
(27 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, laptop workspace

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Accessible (Mobility & Hearing/Roll-In Shower)

Junior Suite, 1 Queen Bed, Accessible (Mobility & Hearing/Roll-In Shower) | Premium bedding, minibar, in-room safe, laptop workspace

Junior Suite, 1 Queen Bed, Accessible (Mobility & Hearing/Roll-In Shower)

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

King Room

  • Sleeps 2

Room With 2 Double Beds-Hearing Accessible

  • Sleeps 4

Junior Suite With 1 Queen Bed-Mobility And Hearing Accessible With Roll In Shower

  • Sleeps 3

Junior King Suite With Sofabed

  • Sleeps 3

2 Double Beds Guest Room

  • Sleeps 4

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About this property

Ola Santiago Providencia, Tapestry Collection by Hilton

An outdoor pool, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include a snack bar/deli, a conference centre and coffee/tea in a common area.
Ola Santiago Providencia, Tapestry Collection by Hilton offers 196 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Our customers tell us they can't get enough of Ola Santiago Providencia, Tapestry Collection by Hilton's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Costanera Center. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at UGO BAR&FOOD
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 2-minute drive from Costanera Center and 7 minutes from Plaza de Armas
  • Airport shuttle service available for a fee
Ola Santiago Providencia, Tapestry Collection by Hilton offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at Ola Santiago Providencia, Tapestry Collection by Hilton. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Santiago hotel is smoke free.

The hotel hosts a free manager's reception daily.
UGO BAR&FOOD – Overlooking the pool and garden, this bar serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 for adults and USD 10 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • UGO BAR&FOOD

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower (102 centimetre high)
  • Lift (140 centimetre wide door)
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 24 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 for adults and from USD 10 for children
  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 40 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 24 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Ola Santiago Providencia, Tapestry Collection by Hilton offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ugo Hotel
Ola Santiago Providencia, Tapestry Collection by Hilton Hotel
Ola Santiago Providencia, Tapestry Collection by Hilton Santiago

Ola Santiago Providencia, Tapestry Collection by Hilton Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 600 out of 793 reviews
Rating 8 - Good. 140 out of 793 reviews
Rating 6 - Okay. 32 out of 793 reviews
Rating 4 - Poor. 11 out of 793 reviews
Rating 2 - Terrible. 10 out of 793 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

6/10 Okay

Guneek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful until leaving back for Canada. I stayed at this hotel recently, and while the property itself is nice and the staff were polite, my overall experience was significantly affected by a serious luggage handling issue. After checkout, my suitcase was mistakenly retained by the hotel, which resulted in me traveling internationally without my belongings. Although the hotel later confirmed that my luggage was secure and in good condition, the process of resolving the situation has been slow and stressful. I have been without my suitcase for an extended period, which caused considerable inconvenience and required multiple follow-ups. Communication from the hotel has been courteous, but the resolution has taken longer than expected, and arrangements for shipping my luggage is still in progress. At the time of writing, compensation is still under discussion. While I appreciate that the matter was eventually escalated to management, this experience overshadowed what would otherwise have been a pleasant stay. I hope the hotel improves its internal procedures to ensure guests’ belongings are handled with greater care.
Stayed 2 nights in Dec 2025

10/10 Excellent

Dimitri, New York

Stayed 2 nights in Dec 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were really helpful. Reception staff spoke English which helped us!
Stayed 2 nights in Dec 2025

10/10 Excellent

Prashant

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff Convenient location
Stayed 2 nights in Dec 2025

10/10 Excellent

Carlos

Stayed 1 night in Dec 2025

10/10 Excellent

Mary Grace

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service, clean room, and great location.
Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk, excellent location, tho could use vending machine and ice machine. But great hotel, stay there!
Stayed 3 nights in Dec 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is an outstanding hotel. The rooms were beautiful and spotless, the breakfasts featured extensive buffet offerings of high quality, the staff were very helpful.
Christmas tree in lobby
Stayed 4 nights in Dec 2025

10/10 Excellent

Prashant

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel Excellent breakfast for $10 Super helpful staff Good location
Stayed 4 nights in Dec 2025

10/10 Excellent

QUYNH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean. Staff was friendly. Good neighborhood
Stayed 2 nights in Dec 2025

10/10 Excellent

Gil Osiris

Stayed 1 night in Dec 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2025

10/10 Excellent

Vincent, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and spacious. Well planned room.
Stayed 1 night in Dec 2025

10/10 Excellent

Brian

Stayed 1 night in Dec 2025

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Staff is very helpful and friendly, hotel is clean and nicely decorated. there are no drawers in the room so you can’t really unpack but I guess that’s standard for Santiago. actually the only negative I can think of
Stayed 9 nights in Dec 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around the area by walking
Stayed 2 nights in Dec 2025

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien, las habitaciones son grandes y cómodas, tiene buen gimnasio y el área es ideal para salir a caminar, comer y hacer shopping. Lo único que mejoraría es la variedad en el desayuno, tengo 3 años hospedándose allí y siempre es el mismo desayuno.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jorge, Antofagasta

Stayed 1 night in Dec 2025

10/10 Excellent

Brian

Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2025

10/10 Excellent

Jorge, Antofagasta

Stayed 1 night in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great while checking in. Shower worked quite well
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Stayed 3 nights in Nov 2025

10/10 Excellent

John

Friendly staff. Clean
Stayed 3 nights in Nov 2025