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W Santiago

5.0 star property

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Rooftop terrace
Wow Suite, Suite, 1 King Bed, Terrace, Corner | Living room | 42-inch plasma TV with cable channels, TV, iPod dock
3 restaurants, Japanese cuisine
Exterior
Marvelous Suite, Suite, 1 King Bed | Bathroom | Free toiletries, hair dryer, bathrobes, slippers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Housekeeping

Explore the area

View in a map
Isidora Goyenechea 3000, Las Condes, Santiago, Region Metropolitana, 7550000
  • Place, Costanera Center
    ‪11 min walk‬
  • Place, Parque Arauco Mall
    ‪2 min drive‬
  • Place, San Cristobal Hill
    ‪8 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Room options

View all photos for Wonderful Room, Room, 1 King Bed

Wonderful Room, Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Wonderful Room, Room, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)
  • 37 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 2 Double Beds

Wonderful Room, Room, 2 Double Beds | View from room

Wonderful Room, Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | View from room

Room, 1 King Bed, Corner

8.0 out of 10
Very good
(1 review)
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Room, 1 King Bed

Spectacular Room, Room, 1 King Bed | View from room

Spectacular Room, Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Room, 2 Double Beds

Spectacular Room, Room, 2 Double Beds | View from room

Spectacular Room, Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Fantastic Suite, Suite, 1 King Bed

Fantastic Suite, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Fantastic Suite, Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 797 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 King Bed

Marvelous Suite, Suite, 1 King Bed | View from room

Marvelous Suite, Suite, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 990 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wow Suite, Suite, 1 King Bed, Corner

Wow Suite, Suite, 1 King Bed, Corner | Premium bedding, minibar, in-room safe, individually decorated

Wow Suite, Suite, 1 King Bed, Corner

  • 101 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wow Suite, Suite, 1 King Bed, Terrace, Corner

Wow Suite, Suite, 1 King Bed, Terrace, Corner | View from room

Wow Suite, Suite, 1 King Bed, Terrace, Corner

  • 177 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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About this property

W Santiago

Luxurious ski hotel with ski-in/ski-out access
With direct access to the slopes, W Santiago makes guests feel at home with amenities such as an outdoor pool, a 24-hour health club and a rooftop terrace. Housekeeping is available on request.
W Santiago offers 196 air-conditioned accommodations with iPod docking stations and washers/dryers. This individually decorated accommodation includes sofa beds. Beds feature premium bedding. 42-inch plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Santiago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool and a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at W Santiago. During your stay, you're just a quick walk from Apoquindo. You'll find features such as free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy Japanese cuisine at Karai, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, ski-in/ski-out access and fitness classes
  • 11 minutes by foot from Costanera Center and a 5-minute drive from Parque Arauco Mall
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
After a day on the snow, enjoy a swim in the outdoor swimming pool or use the hotel's other facilities, which include a 24-hour health club. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges.

There are 3 restaurants on site. WiFi is free in public spaces. Parking is available for a fee.

This 5-star Santiago hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
Karai – This restaurant specialises in Japanese cuisine.
NoSo – This restaurant specialises in international cuisine. Open daily.
Terraza – This restaurant specialises in international cuisine. Open daily.
Red2One – On-site rooftop bar. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (CLP 20,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; CLP 19,900 to 19,900 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • Karai
  • NoSo
  • Red2One
  • Terraza

Things to do

  • 24-hour health club
  • Fitness classes
  • Outdoor pool
  • Shopping
  • Ski-in/ski-out access

Family friendly

  • In-room cot
  • In-room sofa bed
  • In-room washing machine/dryer
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (70 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CLP 18000 per accommodation, per day, plus a deposit of CLP 72000 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 19900 to 19900 per person
  • Airport shuttle fee: CLP 42000 per vehicle (one way)
  • Self-parking fee: CLP 20000 per day
  • Pet deposit: CLP 72000 per stay
  • Pet fee: CLP 18000 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
W Santiago offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Santiago W
W Hotel Santiago
W Santiago
w Santiago Hotel Santiago
Hotel W Santiago
W Santiago Hotel
W Santiago Santiago
W Santiago Hotel Santiago

Reviews

W Santiago Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 302 out of 512 reviews
Rating 8 - Good. 123 out of 512 reviews
Rating 6 - Okay. 51 out of 512 reviews
Rating 4 - Poor. 15 out of 512 reviews
Rating 2 - Terrible. 21 out of 512 reviews

Reviews

10/10 Excellent

Matthew, GRANADA HILLS

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The service here was outstanding. Every single person from reception, to all the restaurants, the housekeepers, everyone gave exemplary service. I've stayed at this and other W hotels before, but this, by far, was the most remarkable.
Stayed 3 nights in Jun 2025

10/10 Excellent

CHARLES

Liked: Cleanliness, amenities
It was clean and upscale
Stayed 2 nights in Jun 2025

6/10 Okay

pablo

Business traveller, Travelled with partner
Liked: Amenities
Dated property maybe too woke for me
Stayed 2 nights in May 2025

10/10 Excellent

Anthony, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property needs a bit of a remodel.
Stayed 8 nights in Mar 2025

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

Wondering staff and hotel. Highly recommended
Stayed 1 night in May 2025

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very great!
Stayed 6 nights in Mar 2025

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The W is known for its high quality and the W Santiago lives up to this excellence. I wish I could live there! The room was beautiful and romantic, the roof deck was great for a late drink, the breakfast was excellent as is the dining area. Even the food at 3 am was top quality. I loved the whole experience and will stay at the W again soon
Stayed 3 nights in Mar 2025

6/10 Okay

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Carlos Sebastian

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Josef, Naples

Stayed 1 night in Jan 2025

10/10 Excellent

Georgina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a lovely and clean and safe area of Santiago. They have a phenomenal rooftop bar with an amazing view that you need to visit at least once if not twice. Every staff member was amazing and willing to help and go out of their way to help. Special mention to Lucas one of the concierge members who was incredibly attentive. We had a great experience here
Stayed 3 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with helpful staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, brekkie and views!

High quality hotel and staff. In particular the staff were super friendly and helpful. The breakfast was superb every day. The rooms are a little dated but perfectly comfortable; and the view from the rooftop is brilliant.
Stayed 3 nights in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Mai

Stayed 5 nights in Dec 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned Hotel with exceptional staff (particularly concierges who were very useful). Room starting to show a bit of wear and tear but nothing terrible. Pool and Sky Bar are real highlight as well as breakfast buffet options
Stayed 2 nights in Jan 2025

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A bit of a disappointment

Very bad shower (low water pressure, long time to reach proper temperature) A lot of intermittent noise coming from room next door
Stayed 2 nights in Jan 2025

10/10 Excellent

Valentina

Stayed 2 nights in Dec 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 8 nights in Dec 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Morella

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, everyone was kind and helpful. Beautiful premises, amazing rooftop.
Stayed 4 nights in Oct 2024

10/10 Excellent

Luis, Newport Coast

Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

Stayed 1 night in Jul 2024