The apartment building was very easy to get in if you fill out the required documentation prior to your stay. The building entrance has this Ai camera that allows entrance via facial recognition. However, when i reached the apartment door there was a lot of complications with the locking system on the door and after 45minutes of back and forth texting with management (because no phone calls allowed), they finally changed my room instead. The cleanliness of the room was ok, there were a few minor dirt mark and stains but for the most part it was ok and an ok experience. The sensor lights in hallways shuts off too quickly (3-5 seconds), im not sure if management could do something about that.
Tudo muito bom!! Apartamento limpo, roupa de cama limpa, design moderno, utensĂlios novos e tudo funcionando. poucas observaçÔes negativas como, pia do banheiro entupindo facilmente, sofĂĄ com uma mancha e uma das toalhas estava suja, nada muito relevante, no geral gostei muito!
I will not recommend to rent a property administrated by Charlie when you plan a trip to SĂŁo Paulo as this one I rented.
Upon my arriving to the property, there wa as problem with the toilet as it was not draining. I reported this to the property manager, who told me I needed
To wait 24 hour for the technician to come and fix the issue.
24 hours to wait for the use of the toilet, when it is something is use on a regular basis during the
Day. The property manager seemed not to understand that the toilet is something essential and there was not way for him to understand the urgency to have it fixed immediately. Even I explained to him several times and in different ways.
He did not do anything but sending me a report number to have it fixed in the next 25 hours.
I ended moving to a hotel and left the apartment, which it ruined my time in SĂŁo Paulo. Terrible experience and not customer service at all at this property .
Foi a minha segunda vez no Charlie e a diferença entre as duas foi clara.
Na primeira, minha experiĂȘncia foi Ăłtima. Desta vez, alguns pontos deixaram a desejar.
Problemas no vaso - descarga fica ligada o tempo todo, vazando ĂĄgua do recipiente. Tive que desarmar para o barulho parar, mas nĂŁo consegui fazer funcionar.
Mesa para trabalho sem nenhuma cadeira. Tem um banco na parede, abaixo da tv, mas fica extremamente desconfortĂĄvel para trabalhar.
Falta de lugar para pendurar a roupa para passar.
Mesmo assim voltaria a hospedar no Charlie, mas talvez em outro endereço.