2/10 â UngenĂŒgend
Faruq
12. Mai 2025
Gut: Zustand der Unterkunft
VerbesserungswĂŒrdig: Sauberkeit und Personal & Service
Dear Expedia Customer Service,
Iâm writing to express my deep disappointment with the service we received at Hotel Global Grupos do Brasil in SĂŁo Paulo, which we booked through your platform.
Upon arrival, we were assigned the wrong room. After bringing this to the hotelâs attention, they assured us that the issue would be resolved the next morning. Based on this promise, I booked an additional room at the same hotel using my Expedia rewards.
However, after the first night, we followed up again, and the staff began giving us different excuses, while still promising to resolve the issue by evening. When we returned later that day, they informed us the hotel was fully booked, and we remained in the same small, uncomfortable room.
This experience has been frustrating and disappointing. Frankly, we canât help but feel we may have been treated unfairly, possibly due to being American tourists.
Before leaving a negative public review, I wanted to give you the opportunity to review this situation and hopefully take appropriate action. I trust that Expedia values its customers and will help resolve this matter.
Thank you for your attention. I look forward to your prompt response.
Faruq
Aufenthalt von 3 NĂ€chten im April 2025