Sapphire Falls Alchemy is an impressive home, an absolutely exceptional view, beautifully furnished with top of the line everything, the kitchen was well equipped with beautiful dishes, cookware, and appliances, nothing spared for guests to have a memorable stay.
We enjoyed our stay even though there were a few issues.
The property management company was lacking in their duties. They were pretty good at answering my questions regarding the bedrooms, but were unable to answer some questions because the house was occupied. When we arrived there was a note on the door saying the main floor half bath was out of order, no attempt was made to have it repaired during our week long stay. I reminded them with a text after a couple of days, and was told that they would report it to the maintenance team but we never heard back from them or the maintenance team. With 6 adults and 4 kids a working main floor bathroom would have been nice! Also upon arrival we found that the cleaning service had not cleaned the screened porch, crumbs and rings on the glass top tables, when I notified the rental agent I was told they would have someone out to clean it, but no one ever came and there was no follow up. The showers were not properly cleaned either, hair was found in 2 of the bathroom showers.
I hated to give this property 4 stars, we loved staying in this amazing home. The owners of this house deserve better from their property manager.