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Mercure Sapporo

4.0 star property

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Exterior
Fitness facility
Interior
Breakfast, lunch and dinner served
Superior Triple Room, 3 Single Beds, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, Sapporo, Hokkaido, 064 0804
  • Place, Tanukikoji Shopping Street
    ‪2 min walk‬
  • Place, Susukino Street
    ‪2 min walk‬
  • Place, Nijo Market
    ‪5 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪15 min drive‬

Room options

View all photos for Deluxe Twin Room, 2 Single Beds, Non Smoking

Deluxe Twin Room, 2 Single Beds, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Deluxe Twin Room, 2 Single Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(24 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking

Standard Twin Room, 2 Single Beds, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Standard Twin Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(32 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Privilege, Room, 1 Queen Bed, Non Smoking

Privilege, Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Privilege, Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Privilege, Twin Room, 2 Single Beds, Non Smoking

Privilege, Twin Room, 2 Single Beds, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Privilege, Twin Room, 2 Single Beds, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Triple Room, 3 Single Beds, Non Smoking

Superior Triple Room, 3 Single Beds, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Superior Triple Room, 3 Single Beds, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed (Plus)

Standard Room, 1 Queen Bed (Plus) | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 1 Queen Bed (Plus)

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Room, Multiple Beds

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Mercure Sapporo

This hotel features a restaurant, a fitness centre and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, a computer station and express check-out are on-site. Housekeeping is available on request.
Mercure Sapporo offers 285 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, bidets and toilets with an electronic bidet.

This Sapporo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. An iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Sapporo. During your stay, you're just a quick walk from Tanukikoji Shopping Street. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Enjoy French cuisine while dining at Bordeaux
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, meeting rooms and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Tanukikoji Shopping Street and 5 minutes on foot from Nijo Market
There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Mercure Sapporo.

Smoking is allowed in designated areas at this 4-star Sapporo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10 AM.
Bordeaux – This restaurant specialises in French cuisine and serves breakfast, lunch, dinner and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (JPY 2,000 per night); discounts available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: JPY 3,000 per person
  • A restaurant

Restaurants on site

  • Bordeaux

Things to do

  • Gym

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 15 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 per person
  • Nearby parking fee: JPY 2000 per night (1640 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Hotel Sapporo

Mercure Sapporo

Sapporo Mercure Hotel

Mercure Sapporo Hotel

Mercure Hotel Sapporo

Mercure Sapporo Sapporo

Mercure Sapporo Hotel Sapporo

Mercure Sapporo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 583 out of 1003 reviews
Rating 8 - Good. 312 out of 1003 reviews
Rating 6 - Okay. 73 out of 1003 reviews
Rating 4 - Poor. 22 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Jacob, Honolulu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean room. Kai at the front desk was super helpful and friendly. The one thing that I'd like to see changed is the method in charging for parking. I parked at Times (again) and was required to move my car out and back in for every day of my stay. The hotel should allow me to leave it there, I can pay for all nights parking, and stamp my card on the last day. Must be a better procedure than moving it every day. It was quite inconvenient. Thank you.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jhun

Stayed 4 nights in Feb 2026

2/10 Terrible

Travis

Business traveller
Disliked: Amenities
The hotel is in serious need of a renovation. The rooms are all outdated, as well as the aircon system. The hotel also boasts having laundry machines but only has 3 machines for 10 floors of rooms and 2 machines were broken. The location is good as it nearby a lot of things but is just old old old. Rating this hotel low in hopes to correct the curve on the rating. Also since the building is so old the windows do not keep out the noise so you are awaken every morning to the sound of crows and drunk people outside every night Also there were multiple cracks in the walls of the room.
Giant crack along the ceiling
Crack the ceiling
Another crack in the ceiling
Stayed 4 nights in Feb 2026

6/10 Okay

MeeDeessa

Stayed 2 nights in Feb 2026

10/10 Excellent

joshua

Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Great location! Excellent staff! What else do you need? The only recommendation would be to ask people their next destination that way you can help everyone find the most efficient way to get their. Some of us suck at Japan 😂
Stayed 3 nights in Feb 2026

8/10 Good

Gilbert

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was clean with a very good breakfast, and housekeeping did a great job overall.
Stayed 3 nights in Jan 2026

10/10 Excellent

Brittany

Great room and staff
Stayed 1 night in Jan 2026

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and room was large and very clean. Higher floors offer great Mountain View’s
Stayed 1 night in Jan 2026

8/10 Good

Vipul

Stayed 4 nights in Jan 2026

8/10 Good

Elaine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I hope the bathroom can be cleaned thoroughly. The stopper on the bathtub was not working properly. Hopefully, the Breakfast will change in a daily basis for some dishes.
Stayed 2 nights in Dec 2025

6/10 Okay

Elaine

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The cleanliness needs improvement. The sink is dirty, it’s disappointing. Also, there was urine smell in the toilet when we checked in to the hotel. When trying to call the customer service, it was unreachable.
Stayed 2 nights in Dec 2025

6/10 Okay

Joan

Liked: Cleanliness
Stayed 3 nights in Dec 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staffs are nice. Clean room just a little bit small, great location
Stayed 1 night in Dec 2025

10/10 Excellent

Raymond Alphonse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had 5 nights at the hotel and everything was great! Compliments to the very helpful and responsive staff!!! They made our stay even more comfortable! This is our 2nd stay are Mercure.
Stayed 5 nights in Nov 2025

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great coffee in the lobby and fantastic location
Stayed 6 nights in Sep 2025

10/10 Excellent

Ark, irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in the heart of Susukino. There are two subway stations close by, each within a 5min walking distance. There are plenty of dining options and shops and shōtengai close by. The staff were extremely friendly and helpful. The hotel lobby also had an espresso machine for the guests that need a shot or boost after a long day. Overall, my family and I would definitely be back the next time we visit Sapporo.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Everyone was kind, friendly and welcoming. Breakfast buffet was great with many food options. Hotel gym was standard, but a nice use during my vacation. Room was clean and super spacious. Overall great service.
Stayed 7 nights in Aug 2025

8/10 Good

Priyanka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great area if trip with friends

Should be providing basic facility of water and coffee in rooms even if the tap water is drinkable.
Stayed 4 nights in Aug 2025

10/10 Excellent

David

Stayed 4 nights in Aug 2025

10/10 Excellent

Mia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, comfortable and quite spacious for Japan rooms. My family enjoyed using the gym for early morning workouts and our friends made good us of the hotel washing machines. Having a separate elevator to get to the lobby and the hotel rooms was at times bothersome, since it took longer, but I appreciated the safety and protection for hotel guests. The hotel location was convenient—close to subway, lots of shopping and assorted eateries available in walking distance!
Stayed 5 nights in Jul 2025

10/10 Excellent

Masao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

4/10 Poor

Ning

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Hotel location was great and so was the staff. However, there was a horrible smell on the blanket that even after sheets/duvet were changed, the smell remained and kept me up all night.
Stayed 3 nights in Jul 2025

8/10 Good

Erlinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

TRINH

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, easy access to shop, dining and bus airport transfer which is only 3 minutes walking from hotel to bus station. Joanita is the best receptionist in Japan that I met. He is so helpful and friendly. I would go back to this hotel if i travel to Hokkaido next time
Stayed 3 nights in Jun 2025

6/10 Okay

Anthony

Travelled with group
Stayed 4 nights in Jun 2025