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I was there to visit a relative in the Saranac Lake hospital. The hotel was an easy commute to the hospital. The room was great. It was nice to walk along the lake and in the town before visiting hours. I didn’t find many places to eat in town, which was a down-side. But the restaurant attached to the hotel was good and convenient.
The hotel was very clean and the atmosphere was perfect. The staff were all very friendly. We loved the many areas around the hotel and just outside by the lake to sit and enjoy. The only reason we gave 4 stars instead of 5 was the charge for breakfast. Most hotels offer that same basic continental breakfast at no additional cost.
We were disappointed in the breakfast. An $18 breakfast buffet should be much more than a buffet you can get for free from other hotel chains. Suggestions: omlet station, fresh pasteries and bread. Not wrap up and packaged bread, pasteries and bagels.
Very nice room. Clean and quiet. Had dinner in the restaurant and the continental breakfast in the morning. Would recommend and would stay again. Pretty views of the lake.
We were over charged on check-in, and even after a week to fix the $500 error they did not upon check-out. Had to change rooms mid week, and at midnight, because of the drunk they could do nothing about in the room above us. Unattended small children running amuck at all hours, elevators broken down, etc. it is obvious that this hotel lacks management serious about the service industry. My wife and I are pretty easy going, and enjoyed the town of Lake Saranac, but I would never stay at this hotel ever again.
Wonderful stay in Saranac Lake! The hotel was clean, cozy, and perfectly located near the lake and local restaurants. Staff were friendly and helpful. Would definitely come back