I liked the location of the property, amenities and off-street parking. The host responded quickly to a couple of issues upon arrival and I was pleased with the resolution. The housekeeper was timely, pleasant and helpful.
The Rating is based on lack of full disclosure and misrepresentation of noise level from up stairs unit.
#1 - I was irritated to receive a form letter notification the night before check-in that a $400 deposit was required when this was not outlined in the booking. I had to contact the host for clarification. Host responded the next a.m. when she received my email. Full disclosure on deposit and/or credit hold needs clearly disclosed upfront. This is not an VRBO policy but is set by owner. I have rented several owner managed VRBO properties and have not experienced this before.
#2 - "Note, you may hear some light footsteps in the upstairs unit." is how the property is listed/described.
Experience: Upstairs guests arrived at 11:30 p.m. Friday night. Heavy pacing with hard soled shoes on wood floors, roller bags and moving furniture went on till 12:30 a.m. I finally got back to sleep and the heavy walking started again across the floor and went on for another 15 minutes.
Walking around in the upper unit is clearly heard and sounds heavy - no way around it.