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Scalloway Hotel

3.5 star property

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Photo gallery for Scalloway Hotel

Miscellaneous
Deluxe Double Room, Ensuite (Super King Bed) | 1 bedroom, premium bedding, individually decorated
Exterior
Miscellaneous
Signature Room, 1 King Bed, Ensuite, Sea View | 1 bedroom, premium bedding, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Laundry

Explore the area

View in a map
Main St, Scalloway, Scotland, ZE1 0TR
  • Place, Shetland Bus Memorial
  • Place, Up-Helly-Aa Exhibition
    ‪10 min drive‬
  • Place, Shetland Museum
    ‪12 min drive‬
  • Airport, Lerwick (LSI-Sumburgh)
    ‪41 min drive‬

Room options

View all photos for Signature Room, 1 King Bed, Ensuite, Sea View

Signature Room, 1 King Bed, Ensuite, Sea View | 1 bedroom, premium bedding, individually decorated

Signature Room, 1 King Bed, Ensuite, Sea View

  • 26 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 1 Double Bed, Ensuite, Sea View

Double Room, 1 Double Bed, Ensuite, Sea View | 1 bedroom, premium bedding, individually decorated

Double Room, 1 Double Bed, Ensuite, Sea View

  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Ensuite (Super King Bed)

Double Room, Ensuite (Super King Bed) | 1 bedroom, premium bedding, individually decorated

Double Room, Ensuite (Super King Bed)

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double or Twin Room, 1 Bedroom, Ensuite

Double or Twin Room, 1 Bedroom, Ensuite | 1 bedroom, premium bedding, individually decorated

Double or Twin Room, 1 Bedroom, Ensuite

  • 14 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Double Room, 1 Double Bed, Ensuite

Double Room, 1 Double Bed, Ensuite | 1 bedroom, premium bedding, individually decorated

Double Room, 1 Double Bed, Ensuite

9.6 out of 10
Exceptional
(7 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, 1 Single Bed, Ensuite

Single Room, 1 Single Bed, Ensuite | 1 bedroom, premium bedding, individually decorated

Single Room, 1 Single Bed, Ensuite

8.0 out of 10
Very good
(4 reviews)
  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room, Ensuite, Sea View

Superior Double Room, Ensuite, Sea View | 1 bedroom, premium bedding, individually decorated

Superior Double Room, Ensuite, Sea View

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Twin Room, Ensuite, Sea View

Twin Room, Ensuite, Sea View | 1 bedroom, premium bedding, individually decorated

Twin Room, Ensuite, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sea view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Double Room, Ensuite (Super King Bed)

Deluxe Double Room, Ensuite (Super King Bed) | 1 bedroom, premium bedding, individually decorated

Deluxe Double Room, Ensuite (Super King Bed)

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Scalloway Hotel

Hotel in Scalloway with free breakfast and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and dry cleaning. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk.
Scalloway Hotel offers 23 accommodations with complimentary bathrobes and a hairdryer. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. 40-inch Smart televisions come with digital channels.

Bathrooms include a shower with a hydromassage showerhead, and complimentary toiletries. This Scalloway hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Scalloway Hotel. During your stay, you're just a quick walk from Scalloway Castle. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry and luggage storage
  • Just a 4-minute walk from Scalloway Castle and a 5-minute drive from Shetland Bus Memorial
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

You'll have access to the indoor pool at a partner property. Self parking is free.

This 3.5-star Scalloway hotel is smoke free.

Guests are served a free continental breakfast daily from 7:30 AM to 9:30 AM.
Scalloway Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Scalloway Hotel Hotel
Scalloway Hotel Scalloway
Scalloway Hotel Hotel Scalloway

Reviews

Scalloway Hotel Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 51 out of 102 reviews
Rating 8 - Good. 37 out of 102 reviews
Rating 6 - Okay. 8 out of 102 reviews
Rating 4 - Poor. 3 out of 102 reviews
Rating 2 - Terrible. 3 out of 102 reviews

Reviews

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Highly disappointed given the price and previous reviews. The room was small, very hot and smelt awful. Such a bad smell in fact, we paid to move to another hotel, despite having pre-paid for this one. The bathroom was superficially clean but there was black mould growing on the sealant around the bath, the shower head was brown/scaly, the cold water was hot and the tap leaked. There was a noise that sounded like a washing machine going most of the time, also vibrating the floor. The one member of staff tried to do many tasks but too much for one person so people were waiting at breakfast or to check out etc. There are no cleaning services on a weekend so no other rooms available to move to. We travel a lot and sadly it is the worst hotel we’ve stayed in for many years.
Stayed 4 nights in Jul 2025

6/10 Okay

Cathianne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our stay in Scalloway was mostly pretty good. Our hotel room could only be cooled by open windows and outside, right under our open windows, bar patrons gathered at tables for a smoke, and frequently loud conversation. The smoke and noise were drawn into our room through the open windows. Although the hotel asks smokers use their back porch, there are still many who smoke in front. My recommendation is to avoid sea view rooms in summer if noise and smoke will bother you. Also, their coffee machine was broken and the substitute coffee maker made terrible coffee.
Stayed 1 night in Jul 2025

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was pleasant. Staff was courteous and friendly. The room was clean and spacious. Its an old building but well kept. Nothing fancy but enough for what we needed. We were out all day & went back to hotel to sleep. Walls are thin like other people mentioned, so u could hear yr next door neighbors tv. It didn't bother us, cause it was on while ours was too. There is a bar across the road so on the weekend people coming and going can be heard, but then again, we had our windows constantly open, so that could also be the case why we heard them. The hotel is aware of that & provided ear plugs which we used. Staff did our laundry when we asked them, folded it & placed it in our room. For me as someone who travels is to look for a clean & safe place, and the Scalloway hotel was that place.
Stayed 5 nights in Jun 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, friendly staff!
Stayed 3 nights in May 2025

10/10 Excellent

Julian

Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities

Very disappointed breakfast & cold room.

Could not get the heating to work, so I was cold the whole night. The toilet stunk od sewage. Breakfast was included in my booking, but it was non existent. Extremelly basic breakfast. They had bread, but nothing to put on the bread (only butter & jam). No ham, no cheese, nothing at all. There was no foid at all. No eggs, bacon, sausages, baked beans, nothing at all. They had some plain croissants & pain aux chocolat. Drinks only 2 juices, tea & coffee. They had all the ingredients I mentioned above, but guess what ?! You have to pay to actually have the breakfast, so all the ingredients I mentioned above that are supposed to be part of a hotel breakfast (at least in the UK), were payable. What's the point of "Breakfast included in the booking", when aI still have to pay for the breakfast again when I got to the breakfast room ?! Well, I decided I wouldn't pay for anything else, so I just ate whatever was available as part of the "FREE" breakfast. This room cost me around £150 GBP for 1 night. I just felt ripped off to be honest. So, I decided to check out and go to the airport to eat some food there. Nice, comfortable hotel with friendly staff, but I personally wouldn't recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely location on the West Coast but only 20 minutes away from Lerwick. Friendly staff and a clean room with a sea view. Family run who appreciate their guests
Stayed 8 nights in May 2025

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cracking stay again - rooms fair size & clean with comfy bed & a decent shower. Food down in the bar is tremendous & really well priced, quality pint of Guinness & the very pleasant & attentive staff were great. Only downside was the wifi wasn’t working. Will stay again undoubtedly!
Stayed 2 nights in Jun 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
A lot of good, but struggled with some availability eg a chef to cook food in the evening and some things at breakfast. Staff generally tried very hard to please.
Stayed 6 nights in May 2025

4/10 Poor

Chris

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
The bed was too short. the duvet was too thin (cold) and too short. The wifi didn't work. There were no blinds to screen out morning light at 04.00 hrs. The window didn't shut. The coffee machine was unattended and so was not able to produce a cup before my departure. No one aksed me how my stay was!
Stayed 1 night in Jun 2025

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were fantastic the bar had the orkney and Shetland beers so a plus not much whiskey choice Downside no food on both our nights no warnings first night due to wedding luckily the chip shop cafe cornerstone was open late friday night so super fish and chips next night had to be Chinese takeaway which they allowed us to eat.in hotel but the breakfast was ok good choices and again thr staff super so if you book make sure the chef is alive and well and there
Stayed 2 nights in May 2025

6/10 Okay

Elinor

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I was disappointed with my return visit to this hotel. My room was clean and comfortable but the noise of the extractor fans in adjacent rooms were noisy and woke me early this morning. Breakfast was slow and made me run late for work that I was travelling for. Lovely location and friendly staff.
Stayed 1 night in May 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, spacious bed, well stocked fridge and coffee machine, clean shower. Lovely hotel
Stayed 1 night in May 2025

10/10 Excellent

SCOTT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean hotel. Lovely location, continental breakfast was included but various cooked options were also available. We ate in the bar one evening and drinks in the bar both evenings we stayed, both very reasonably priced & enjoyable. Mix of locals and hotel guests, good atmosphere. Would recommend and would return.
Stayed 2 nights in May 2025

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A fine location for a holiday.
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant comfortable stay, good food

We stayed for a few days while exploring Shetland. Our room was comfortable and warm, with a modern (if snug) en-suite bathroom. The dining room had a good and interesting menu; dinner portions were enormous. The staff were very pleasant and helpful. There was, at times, a little music from the bar audible in the bedroom.
Stayed 5 nights in Apr 2025

8/10 Good

Shaoni

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good continental breakfast
Stayed 1 night in Mar 2025

8/10 Good

caitlin

Stayed 1 night in Jan 2025

10/10 Excellent

Elinor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place to stay for the fire festival

Friendly and welcoming staff Very comfy bed and very clean room Good choices at breakfast Couldn’t have had a better location to stay for the fire festival
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Comfortable stay

Booked a single room which was quite small but it was exactly as per the photo. The bathroom was quite spacious and very well lit. Extremely clean as was the bathroom. Noise insulation wasn’t great as the room is above the kitchen but I’m used to very quiet living. The dinner menu was varied and the dishes very well presented. The staff were very friendly and helpful. A shame the breakfast pastries were individually wrapped in plastic and the jams and spreads which I understand to limit food waste; maybe that’s different in high season.
Stayed 1 night in Dec 2024

2/10 Terrible

Morven

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Appalling

Unfortunately this has been an exceptionally poor experience. The staff were incredibly incompetent and very untidy. Thee evening meals were of a very low quality and prepared unprofessionally. Breakfast was inedible, staff serving in the restaurant didn’t present themselves in a tidy hygienic manner. The bedroom resembled a backpackers hostel. I’m utterly disgusted by the staff, the service and the food.
Stayed 2 nights in Sep 2024

10/10 Excellent

Harry, SAN JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart, well-appointed hotel in a picturesque village. Friendly and helpful staff. Definitely a winner.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Hotel is in a good location to visit all area's of Shetland. Good selection for the continental breakfast, and food was excellent for evening meals. Some fixtures and fittings need replacing as they were looking a bit worn in the room we were in, but generally the room was clean and warm.
Stayed 6 nights in Oct 2024