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Best Western Plus Wilkes Barre Center City

3.0 star property

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Photo gallery for Best Western Plus Wilkes Barre Center City

Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas
Exterior
Lobby
1 bedroom, premium bedding, pillow-top beds, desk
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Room service
  • Gym

Explore the area

Map
77 E Market St., Wilkes-Barre, PA, 18701
  • F. M. Kirby Center for the Performing Arts
    ‪3 min walk‬
  • Mohegan Sun Arena at Casey Plaza
    ‪4 min drive‬
  • Mohegan Sun at Pocono Downs
    ‪8 min drive‬
  • Wilkes-Barre, PA (AVP-Scranton Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | 1 bedroom, premium bedding, pillow-top beds, desk

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(31 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Hot Tub, City View

Suite, 1 King Bed, Hot Tub, City View | 1 bedroom, premium bedding, pillow-top beds, desk

Suite, 1 King Bed, Hot Tub, City View

  • 76 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | 1 bedroom, premium bedding, pillow-top beds, desk

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

1 bedroom, premium bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, premium bedding, pillow-top beds, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(12 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(13 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Wilkes Barre Center City

Pet-friendly Wilkes-Barre hotel connected to the convention centre, steps from F. M. Kirby Center for the Performing Arts
This smoke-free hotel features an outdoor pool, a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, coffee/tea in a common area and a business centre. Housekeeping is available on request.
Best Western Plus Wilkes Barre Center City offers 75 air-conditioned accommodations with free newspapers and complimentary bottles of water. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Wilkes-Barre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western Plus Wilkes Barre Center City. During your stay, you'll be connected to the convention centre and just a quick walk from F. M. Kirby Center for the Performing Arts. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Steps from F. M. Kirby Center for the Performing Arts and 13 minutes on foot from Chacko's Family Bowling Center
  • Pets welcome for a fee (restrictions apply)
Best Western Plus Wilkes Barre Center City offers its guests an outdoor pool and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 22000 square feet (2044 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly Best Western Plus Wilkes Barre Center City. Self parking is free.

This Wilkes-Barre hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (22,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night, plus a deposit of USD 20.00 per day
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 20.00 per day
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 3 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

BEST WESTERN Genetti
BEST WESTERN Genetti Hotel
BEST WESTERN Genetti Hotel Wilkes-Barre
BEST WESTERN Genetti Wilkes-Barre
Genetti
Genetti Hotel
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Best Western Plus Genetti Hotel Wilkes-Barre
Best Western Plus Genetti Hotel
Best Western Plus Genetti Wilkes-Barre
Best Western Plus Genetti
Best Western Genetti Hotel Conference Center
Plus Wilkes Barre Center City
Best Western Plus Wilkes Barre Center City Hotel
Best Western Plus Genetti Hotel Conference Center
Best Western Plus Wilkes Barre Center City Wilkes-Barre
Best Western Plus Wilkes Barre Center City Hotel Wilkes-Barre

Best Western Plus Wilkes Barre Center City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1002 reviews
Rating 8 - Good. 272 out of 1002 reviews
Rating 6 - Okay. 88 out of 1002 reviews
Rating 4 - Poor. 29 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay. everyone so friendly. excellent breakfast.
Stayed 1 night in Mar 2025

10/10 Excellent

Roger

Travelled with partner
Liked: Amenities
Excellent check in. Gentlemen knew all my questions before I asked. Friendly staff. Courteous and professional.
Stayed 1 night in Mar 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Nighter

Extremely convenient location. Went to Wilkes for a show at the F.W. Kirby center, which is right around the corner.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little off the highway. An older property. But clean and convenient. Staff was excellent.
Stayed 1 night in Mar 2025

10/10 Excellent

Mellissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay!

Great hotel… well stay there again! The best breakfast on our trip from Florida to our home in Canada!
Stayed 1 night in Mar 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy and smokey. Clean enough

Check-in Lady-Simone was sooo nice. Told us the group we were there to see was staying there too. She put us in a room that face the backside of the theatre. Very noisy room-revving motorcycles/cars and public bus terminal down the street. The tour bus was parked outside our room and ran all night long (what a waste of fuel). The heat and bathroom vent brought in cigarette smoke. 3 am on the 20th someone was smoking somewhere near our room or outside, just awful. The breakfast we had on the 19th was soso/ok. There was no sausage gravy & biscuits. The bacon was good and crisp. Best part of the stay was Simone and the view of the group's tour bus and them coming into he hotel. 2 elevators but only one was working. Never found the stairs near the elevators. The tub stopper didn't work so I couldn't take a bath after a long ride. The tub barely drained the shower water and was ankle deep by the time I was done. Needs grab bars in the bathtub area.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Beautiful older hotel, front desk staff very friendly and helpful. Breakfast was exceptional. Bed was comfortable.
Stayed 1 night in Mar 2025

8/10 Good

Roy, Middletown

Liked: Cleanliness, staff & service
3 minute walk to Kirby Center
Stayed 1 night in Mar 2025

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with excellent staff
Stayed 1 night in Mar 2025

8/10 Good

Steven

Stayed 2 nights in Mar 2025

8/10 Good

Scott

Stayed 2 nights in Mar 2025

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, amenities
This hotel is right in the beautiful downtown area, walking distance to a nice square, the performing arts centre and the river, with its great walking path. It is right across from the old town hall and the police station, so you don't have any concerns about walking. The parking lot is large and free. Breakfast is an expansive buffet. Our room was comfortable with a fridge and microwave. The common areas and restaurant feel a bit dated and tired. The man who checked us in is condescending and should not be customer-facing, but the woman who checked us out was very pleasant.
Stayed 1 night in Mar 2025

6/10 Okay

Patrick

Travelled with family and small children
Disliked: Amenities
When I first checked in, there was no batteries in the remote so you overlook a little thing like that and then the toilet was backed up so I went to the front desk and they wanted to give me the plunger to do it so I told him no maintenance came up. They plunged it Five minutes later the toilet still didn’t work I complained and they said to me there’s nothing they can do at the front desk final. I spoke to a woman from housekeeping and she helped me thank God there’s a front desk to that sarcasm.
Stayed 2 nights in Feb 2025

6/10 Okay

Gary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Let US Down This Time

We have stayed at this hotel on numerous occasions and always have been extremely pleased. This time, unfortunately our room had an odor of some sort which was unpleasant. Also the toilet was not cleaned properly as it had feces on the seat.
Stayed 1 night in Mar 2025

10/10 Excellent

THOMAS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Property is a little dated, but perfectly fine for our stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a concert at the Kirby Center in Wilkes-Barre.
Stayed 1 night in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for Wilkes Parent visit

Visiting my son at Wilkes University.
Stayed 3 nights in Nov 2024

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, great location,comfy and cozy

Nice hotel great location.
Stayed 1 night in Feb 2025

2/10 Terrible

Jeffrey

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel room window was broken leaking cold air the bathroom door handle was about to fall off and the fridge wouldn’t keep things cold whole hallway of the none smoking rooms on the floor I was on always smelled like weeds
Stayed 2 nights in Feb 2025