This property is beautiful, and the house is well-appointed with all the amenities you want. I want to leave a better review, as this one is not really about the property but the Grand Welcome Vacation team and customer service. They were very rude to my parents on check-in for trying to get their welcome packet 15 minutes early. Fine, not a big deal. A big deal is that my husband left his laptop at the property, which they confirmed they located the day we left. We agreed to pay shipping, associated fees, etc, but two weeks later they have completely stopped communicating with us and we have no idea if they still have the laptop or will be sending it. Phone calls ring and ring, texts are not responded to, I'm completely at a loss of how to get in touch with anyone in order to retrieve our property which they (hopefully) still have.