I communicated several times that I would be arriving late due to a delayed flight. Despite this, I was denied the ability to check in via mobile, and when I arrived at 2:30 a.m. with two young children, we were completely locked out of the hotel. There was no way to access the property, which was not only frustrating but dangerous. To make matters worse, the next morning I was shuttled to the wrong airport, creating even more stress and disruption. This experience was unacceptable, and I am requesting a full refund.
Needed aiport shuttle
Waited 90 minutes- was supposed to be 20-30- hotel only 10 minutes away
Staff was not helpful- lied - didnt offer solution or apologies
Asked for manager and was told they would follow up and never did - no compensation or credit - would not depend on shuttle - rest of hotel ok
Wonderful, clean hotel. The staff is available to meet your every need. We especially love the security feature with the elevator, where only guests with room cards can access. I would stay here again.
Booked it late as pur flight was delayed and we had a long layover. Checknin was fast and we got to the room in less than 10 minutes. It was clean quiet and comfortable. They had a great free breakfast and free shuttle to the airport.
Wonderful stay! Staff was very nice, patient n attentive. B became my bestie during my stay-thank you B đ! Super clean hotel n rooms. Reassuring having security around & parking lot dusk til dawn.
The staff were amazing and able to help our family of 7 get checked in earlier than planned! The rooms are a great size and very clean/maintained. Our only concern was the soundproofing of the rooms wasn't the greatest and you could hear what was happening in the halls (banging, talking, etc.) as if it was right in your room - if you have a quiet floor, this won't be an issue!