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SureStay Plus Hotel by Best Western Sevierville

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business centre
Lobby
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Wilderness at the Smokies
    ‪2 min drive‬
  • Soaky Mountain Waterpark
    ‪2 min drive‬
  • Sevierville Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(62 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(68 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free parking, near Wilderness at the Smokies
Coffee/tea in a common area, a seasonal outdoor pool and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and a hairdryer. Televisions come with premium satellite channels. Fridges and microwaves are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
SureStay Plus Hotel by Best Western Sevierville's great location gets high marks from our customers. During your stay, you'll be within walking distance of Wilderness at the Smokies. Free WiFi in public areas, free self-parking and a seasonal outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a lift, a vending machine and coffee/tea in a common area
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Wilderness at the Smokies and a few minutes from Soaky Mountain Waterpark
SureStay Plus Hotel by Best Western Sevierville offers its guests a seasonal outdoor pool, a vending machine, and coffee/tea in common area. WiFi is free in public spaces. Self parking is free.

This Sevierville hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 30 October to 22 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 454 out of 1009 reviews
Rating 8 - Good. 275 out of 1009 reviews
Rating 6 - Okay. 142 out of 1009 reviews
Rating 4 - Poor. 75 out of 1009 reviews
Rating 2 - Terrible. 63 out of 1009 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, more than adequate for our needs.
Stayed 1 night in May 2025

8/10 Good

Jose

Stayed 2 nights in May 2025

4/10 Poor

Tamara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Not bad for the money

You can def tell the hotel has been refurbished however the floors on the second floor was uneven and made us a bit uneasy.
Stayed 1 night in Apr 2025

6/10 Okay

Tammy

Travelled with partner
Disliked: Amenities
The bed was terrible. Worst sleep ever. Last time I stayed, same thing. Wont be back
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Jose F

Stayed 1 night in May 2025

6/10 Okay

Evie

Travelled with partner
Disliked: Property conditions & facilities
The place was okay. I felt safe and the people were very nice. However, the bathroom was not as clean as I prefer and there were a few fruit flies. The rest of the place was fairly clean but the property was in need of repairs. All in all, it was a good room for the price.
Stayed 2 nights in May 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service
I like the fact that I got to stay 2 nights for less than $110.
Stayed 2 nights in May 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fantastic and bed very comfy. Only negative is we found loooots of ants in the morning on the window ledge.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New York 2025

The employees were extremely polite and helpful. The hotel was nice, but if you’re on a lower floor the elevators will likely be full before getting to you. They will hold luggage after 10am in case you get arrive before check in or fly out after check out. The location puts everything in easy walking distance. The room itself was nice, but very crammed. The walkway only allowed one person to move at a time, so be wary if you have more than 2 in a room. The blankets did have a few stains and one was partially torn. The a/c was finicky, as we would set it low and it would go back to 72 by morning. The system wouldn’t allow use to keep the fan on, so we had to keep turning it back on. Being able to open the window was a lifesaver, but didn’t lower the temperature by much. Overall a great place to stay and be near all the action.
Stayed 2 nights in May 2025

6/10 Okay

Laura

Travelled with family
Stayed 1 night in May 2025

10/10 Excellent

Tavora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Bonnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Very clean and comfortable rooms!
Stayed 1 night in May 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay here at Sure Stay. I had never heard of this chain but I will definitely look it up on my next trip. The place was clean and the staff were friendly and kind.
Stayed 1 night in Apr 2025

4/10 Poor

Sherie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I chose the property for the positive reviews and the price. Unfortunately, I was disappointed. We were there for two nights. When we came back from dinner on our first day, there was definitely an ant problem. I didn’t make a huge deal of it because of the time of year. We got some bug spray from the front desk and the ants were taken care of. On the second day when we got back to our room, we found a cockroach in the bathroom. We hoped it was an isolated incident. Unfortunately, there was another one in our bathroom the next morning. The front desk didn’t offer any solution or compensation. We will definitely find other accommodations next time.
Stayed 2 nights in May 2025

10/10 Excellent

Helene, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near everything, the property was nice and neat.
Stayed 2 nights in Apr 2025

6/10 Okay

Amber

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Just Okay

The hotel appeared clean, the front desk employees never greeted me, when we walked into our room, there was a cockroach that was on the back of the door, and very much alive. I killed it. The beds were very uncomfortable, and the bathroom floor appeared to have water damage. The room looked clean though, and the refrigerator worked great. My daughter had a volleyball tournament at the convention center, and as an athlete, she needs good sleep, but she had a really hard time sleeping on the bed because it was so hard and uncomfortable. We travel a lot for volleyball, and this was definitely one of the worst stays we had as far as comfort and just overall experiences.
Stayed 2 nights in May 2025

4/10 Poor

Jaclynn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Helene, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in Apr 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was never able to get anyone to answer the phone but the property is very clean and affordable.
Stayed 4 nights in Apr 2025

8/10 Good

Bailey, Green Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

CHERYL

Liked: Staff & service, amenities, property conditions & facilities
Not a fancy property, but I don’t pay high dollar for a place to just sleep. I look for location and cleanliness. This had it. Pretty updated. Room was spacious. Bed was comfortable. Mattress might too hard for some but it was good for me and I slept well. All staff was friendly. This is a good location for the conference center, which is what I needed. Would definitely stay again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

We will definitely be back! I was really skeptical when I saw how cheap the rooms were, but based on previous reviews, I rolled the dice and stayed any way. We were not disappointed. A lot of breakfast options, rooms were clean, and everyone was friendly. We will book here again!
Stayed 1 night in Apr 2025

10/10 Excellent

Jeremiah, Seymour

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It would be nice if I had some vending machines like the hotel used to be when it was Econo Lodge
Stayed 2 nights in Apr 2025