There was a southeast winter ice storm the weekend of my trip. I tried 4 times with the host and with VRBO to either move my reservation or refund my reservation. Neither VRBO nor the host would do either. Very poor customer service while there was a "STATE of EMERGENCY" in place for both TN and NC.
The host was informative on location and directions, however we couldnât figure out how to work the tv in the bedroom downstairs and didnât receive much help on how to use it. The house was very nice and accommodating however we were there when the weather was colder and we could not get the downstairs to heat very well. We turned the thermostat up however it would get too hot upstairs and be freezing downstairs. That is the only complaints is the extreme heating/cooling imbalance in this cabin. The location was perfect for traveling in to all the shops and outlets nearby. The cabin bedrooms and bathrooms were very relaxing and we loved the huge downstairs with the pool table for everyone to hang out in.
This is our 4th time staying at this property. The host is very responsive and the check in was simple. The cabin is conveniently located near the outlets and other attractions while still providing privacy. The two bedrooms are private from each other while still offering a âhomeyâ feel.
The carper needs replaced, it is very dirty & we could not use either of the sofa beds because they were worn & dirty. I was disappointed that we each did not have our own sleep area because we would not use the sofa beds. Contacted the host who offered to send in the cleaning crew, but that should have been done before we arrived. It would take more than just cleaning to fix the carpet & both sofa couches. They need updated. We picked up several beetles from the tub in the bedroom. The photos are deceiving. We would stay elsewhere next time.
The floors and carpet could use a lot more attention by the cleaning crew. First floor bath tub is slippery and could be safety issue. We also would suggest more towels be provided.
The cabin was perfect. Nice and roomy, very clean. Great neighborhood. The hot tub could have been a little hotter but it was good. I would definitely recommend this place to stay and i will definitely stay here again on my next visit.
This property was in a good location to town and all of the things. House needed a lot of things fixed and taken care of. Arrived after check in time (4pm) and unit was still not finished being cleaned. After being in the car for 12 hours had to wait an addition 30-45 min for the cleaning crew to be done cleaning. Door code was not active on arrival and had to be reset, could not lock or unlock door. Has pool table, most of the pool sticks were broken or damaged. Owner was responsive to messages, he should probably look into another management company to handle his rental, b/c they acted like they didn't care to really help. Should have been offered something for all of the issues upon arrival but was offered nothing but excuses for why those things were or were not working or done.
Clean and comfortable. Great location. Close enough to everything we wanted access to but far enough off the main parkway that we were not stuck in traffic for Great Smoky Mountain Jeep Invasion 2025!
We had a wonderful time at "Escape from Reality" with a few exceptions. Upon check-in, the code we were given to enter the door did not work and a lightning storm was happening (obviously no one could control that, just made the situation more challenging). Our contact for the location was wonderful at staying in touch ahead of our arrival and was easy to reach out to with quick turnaround in responses...except for when I reached out about the code. Ultimately we waited roughly 30 minutes before I found another option for a contact and the assistant contact was able to help. Overall, a very minor glitch in what was otherwise a fabulous stay. One thing to note: if you'll be using the sleeper sofas and will need additional sheets, they were left in locations that weren't very obvious (i.e., not sitting right on top of the couch or in a closet). One set of sheets we didn't find until we were doing our last pass of the house before leaving. Be sure to look high and low for the plastic sacks with sheets in them--one was under a corner table in the living room and the other was on a small tv shelf alongside the cable box.
Cabin was located in a quiet neighborhood about 10 minutes from most of the main attractions we visited. It was extremely clean and the furniture was very comfortable. The host was very responsive. This was our third time staying in Sevierville, TN and this cabin was our favorite (specifically in regards to its location, mountain view, amenities, decor, and cleanliness). We would definitely stay here again!
This house is great! It is close to just about everything and in a nice, quiet neighborhood. It was very clean and had everything that was needed for our stay. We thoroughly enjoyed our time there.
12 out of 10! This place was spotless! Communication was excellent as well. Feels very private while still being very close to everything. We stayed as a family and had a wonderful time! Pricing was excellent as well for what they offer. Definitely recommend! Thank you Justin for AMAZING service!
We had a great time the cabin was beautiful very clean just as pictured. Only down fall is the trees are covered in vines and you can't see the mountains very good only in one spot
We had a great time staying here! Enjoyed watching the sunset from the porch swing on the deck and playing pool! Great location to lots of area activities, but also felt like we left the crowds behind to enjoy the peacefulness of the cabin. Thank you!