the bed was so comfortable and nice shower. Thay is the end.
the breakfast was a horrible experience. it was to be served until 9am, we got there about 8:15 at which time my husband and i each to a spoonful of the last of the potatoes. there were no eggs or sausages. Another women asked me if anyone told the mgr and i said not that i know of, she went back to the laundryroom/kitchen and he said was bringing some eggs in about 7 min, He did enough for a few people. I waitted for the people that had been waiting and there was 1 spoonful left and more people coming in for breakfast. abouy 10 min later he brought out some saussages, again i waited, i got the last two and gave one to my husband. I did see one yogurt left which i took.
again there were still more people coming in. The manager never said a word when he came out, nothing to explain why he was so backed up and not a apologies, not one word was said to anyone. i did write to the hotel and he wrote back telling me i had several plates of food and no one told him the food was out. How he knew who i was and how often I was up there is a mystery. Yes, i was up a few times to get one thing each time as i said above what we ate. The reason why we booked this hotel was we like Best Westerns and the added breakfast is a bonus. It was a sure waste of my hotels.com gift card, sadly. The customer service was terribly lacking.
Green particles in ice - 2nd heater in room broken , drip, drip drip from shower head after turning off water, light in bathroom goes on automatically and then goes off after a few minutes -waking up person asleep in bed- really bright.
Loved the fireplace made room nice and warm. Wasnt expecting housekeeping to come in since 2nights-3 day stay- that was nice ,, replaced garbage cans and new towels.
The only issue i have is that the hot tub for the secound year in a row was no better than lukewarm bath. When i brought it up to the staff was brushed off and told it was fine.