4/10 Poor
Emily
Travelled with family, Travelled with family and small children
17 Jun 2025
Disliked: Cleanliness, amenities
We booked a king bed room and arrived with two toddlers at 9pm. The front desk woman was very nice and suggested a two queen bed for us with a bathroom in the middle. We walked to the building with our room and should have turned around when we saw the room was named “the massage room”. We went in to find a room that gave you “frat house” on parents weekend clean vibes. There was a hair in the bed sheet, cobweb floating in the blinds, and multiple things broken.
One half of the room the a/c unit would not work, the cable box would not work and when my husband showered he was in ankle deep water within 30 seconds. I literally had to force myself to sleep there because I did not want to relocate two toddlers at 10 pm especially since I had no idea whether the other rooms would be any better.
In the morning time we were up and got to explore the grounds. You could tell how much work has gone into the grounds and we enjoyed walking all the paths. The morning front desk clerk was kind but failed to mention breakfast did not start till 8 am, so we interrupted set up when we walked in at 7:40 am.
I understand their focus was on the exterior/venue experience but the fact I saw a giant glass elevator on the exterior of the main building being installed but they can’t pay for basic maintenance or cleaning staff was very disappointing. I sent a message to Airlie to let them know of my concerns and never heard back from them.
I would never stay here again.
Emily
Stayed 1 night in Jun 2025
